Andy Heinzer Atlassian Team

Hi Sandeep, I see that you are trying to make REST API calls to Jira using the php library of the oauth 1.0 library. Sorry to hear this is not working. However I'd like to try to learn more about what that error message is. Referring to the Jira Cloud REST API reference for that endpoint I can see that this uses a slightly…

Hi, If I understand your request, you want to be able to track the changes to a versions release date in Jira by storing that data into a custom field. I don't have a way to do this exactly as you have asked, but I'll try to explain what makes this particular request difficult to achieve. Custom fields in Jira are always…

I'm afraid that the Jira Server versions of today no longer have this import method as an option. That said, I don't believe that the old importer would store that specific Github information when the issue was imported into Jira. In the current versions of Jira (both Cloud and Server), it would be possible if you exported…

Hi Raj, I think I understand what you are trying to do here. You want to be able to easily see which issues have valid parent and child values and eliminate the issues that only have a valid parent option. However the way that cascadeOption function works in JQL won't let you just pick a wildcard value of sorts for all of…

Hi, I understand that you are trying to setup your Jira server to use SSL on a Windows host. I did notice that this server.xml does not contain a few parameters I expect to see in each Connector declaration. What version of Jira is this? I ask because if this is any version newer than 7.12.1, then there are two additional…

Hi Jonathon, Sorry to hear about this problem. I understand that you are seeing an unexpected issue ordering in the filter results gadget. That bug ticket you linked certainly would seem to be on topic. However this was resolved so long ago that I'm not sure that re-opening that ticket would be best. After testing this for…

Hi, I understand that you are getting a plugin disabled message when trying to start this plugin. While I don't have much experience in terms of developing plugins for Jira, I did notice that you listed the Java version as 1.7. The problem with that, if accurate, is that Jira 7 and higher has required Java 8 (aka 1.8) at…

Hi @vusxi1, Sorry to hear of this problem with Jira hanging. However this message by itself is not enough for us to know why just yet. Ideally we would want to see a thread dump taken at the time Jira becomes unresponsive. Steps to do this are in Generating a thread dump. Thread dumps taken after the problem are not useful…

Hi Pooja, I understand that you are looking to modify a few different aspects of the customer portal in Jira Service Desk server. Unfortunately, the four things you want to change are not customizable to that level at this time natively. We do have a few existing feature requests for these such as: * JSDSERVER-1544 *…

Hi Keddy, If I understand correctly, you are not able to disable the two factor authentication option of your Google account. This account could certainly be one way in which you could login to your Atlassian Cloud site or our https://id.atlassian.com site. However to the best of my knowledge, whether or not that account…

Hi, Sorry to hear about this problem. From what I can see about this product, it appears to have been reactivated within the last 90 minutes. If this is not resolved though, I would recommend that you comment about this to the CA ticket you have open over in…

Hi Jens, That configuration page screenshot looks to be correct to me, thanks for posting that. I have limited tools into what I can see about your Cloud site configuration right now. I can see that you are a site-admin, but it still does not look like you are in the jira-servicedesk-users group from what I can see. This…

Hi, Glad to hear it sounds like you got it working better here. It's not exactly fair to say that Jira server is shipping with 'not recommended JVM settings'. But I think I understand what you are getting at here. We at Atlassian don't always know how much memory the host system will have when you install Jira. And every…

Hi Bohumir, Sorry to hear about this problem. I understand that you are trying to create a new issue in Jira, but that process of drag and dropping an image file into the description seems to be forcing your browser to load that image instead of adding it to the description. I have tried to recreate this problem, but so…

Hi Suren, Glad to hear that you found an account that has this needed access. As for making the site public, Setting Up Public Access is the first part that has to happen before an anonymous user can access a particular space in Confluence. But that is not the only step. That does not actually open up all the spaces in…

Hi Gabriel, Thanks for clarifying. The documentation of the search endpoint note that: Note: All navigable fields are returned by default. This differs from GET issue where the default is all fields. Have you tried to use the query parameters in that endpoint GET /rest/api/3/search such as fields=*all ? This will let you…

Hi, Allocation errors usually mean that the Java application in question (Jira) does not have enough memory at the time of this error. Sometimes just increasing the Xmx value can help, but.... Before you increase the memory Jira has, you might want to make sure that the system memory here in the VM is being dedicated to…

Hi, I understand you have found a resolution to this question. Please post your solution here as an answer to the question (not as a reply to my answer). This way you can then accept your own answer. This can serve to help other users that might encounter the same problem again in the future. Thanks Andy

Hi Jens, Sorry to hear about this problem. I can confirm that the widget can work with with the free versions of Jira Service Desk Cloud. However out of the box, there is a setting that needs to be enabled before this can work. Specifically there is a global setting to allow users to create requests without the need for…

Hi Suman, If I understand the problem here, you are trying to send this data payload to the Jira create issue endpoint of the REST API, but you seem to be getting some error. I would be interested to see what that exact error looks like. Try creating the request without specifying the reporter. This isn't typically…

Hi @Suren_Ratti I understand that you have Confluence Server and are wanting to open up a space to anonymous users. First you have to enable the site to allow anonymous access. Steps to do this are in Setting Up Public Access. Once the site has this global permission set, you can then edit the permissions on the space that…

Hi Kenji, I understand that you have found a solution to this issue by having your Cloud site admin invite you back to this site under a new email address. I would recommend that you post this as an answer to your own question. This is encouraged because it can then help other users in the future that might have the same…

There is still a search endpoint you can use, even in Jira Cloud v3 of the REST API. I have linked to the reference guide in my original answer. (for Cloud GET /rest/api/3/search) This is still accurate for Jira Cloud today. Please let me know if you run into any problems with this. Andy

Hi Illya, If I understand correctly here, it looks like you are using the unirest library to make a REST API call to Jira Cloud in order to add an attachment, however this appears to be failing with a 404 error code here. I would expect that you would be trying to call the endpoint POST…

Just to close the loop, I have updated this article to try to clarify the user limits for each product. Jira Service Desk Cloud has a user limit of up to 3 agents when on the free plan.

Hi Patricia, Sorry for the confusion. Re-reading Bridget's community article about this, I can understand why you might have believed that Jira Service Desk on the free plan would allow 10 agents. I am sure this was simply an oversight. The main blog post you cited never explicitly stated what the user limits were of any…

Hi Jagadeesg, I see that you are using the Jet by Jira Align app and have some questions about which users can use this app. The app itself is intended to be used by Jira administrators primarily. However we have not restricted the use of this app only to Jira admins. Admins are the only ones that will be able to navigate…

Hi YJ, I understand that you're using the Atlassian SDK on a Windows environment. However these commands within the SDK, such as atlas-clean, atlas-run, atlas-version, etc are expected to be run from the native OS command line, see also Frequently used commands. For Windows that would be directly in the Command Prompt or…

Hi Yusuf, I understand that you are trying to make a REST API call to Jira Cloud via Qlik Sense. Atlassian deprecated the use of cookie and password based method when using basic auth back last year. We documented this change in Deprecation notice - Basic authentication with passwords and cookie-based authentication. So…

Hi Ruben, It looks like you might have already found an answer here, as you have edited this question to indicate as much. In the future, rather than just edit your question, it would be helpful to others with the same question to post an answer to it instead. You can answer your own question here. Accepting an answer to a…