Andy Heinzer Atlassian Team

Hi Shruti, We have a good overview guide on how to setup Jira to connect to LDAP over in Connecting to an LDAP directory. In order to follow those steps you will need to be a system administrator in Jira first. From there you will also need to know a fair bit of the LDAP settings in order for Jira to be able to connect to…

Hi Ehsan, If I understand correctly, you are using Jira Service Management Server (previously known as Jira Service Desk) and would like to change the logo that is in use. However it looks like you tried to set the URL for Service Desk as the base URL. That should not be the base URL. Instead the base URL is expected to be…

Before going any further, I think we need to check one step between steps 4 and 5. That would be to make sure that Jira Service Desk has a valid license applied to it. Without a valid license (an eval is just fine) JSD won't startup properly and then cannot upgrade that data. Provided that has happened, it is still…

Thanks for the additional context here. I can see that my approach won't probably be helpful for you here. I am not certain how you can achieve this. But I would suggest trying to ask this over in our Developer Community https://community.developer.atlassian.com/ This other community has far more experience in regards to…

Hi, I see that you have connected an LDAP user directory to Jira server and now you have a user that appears there, but is still only able to login with the other user directory credentials. This can be expected though. Jira understands that the same username might exist in multiple user directories. However when this…

Hi Leonardo, I see that you are looking for a quick way to clone issues in Jira. While there is not a single key keyboard shortcut for this action, there are some steps you can take to do this quickly from just the keyboard. When you are viewing an issue directly or on a board, you can press the . key first. This will…

Sorry to hear of this problem. There was a problem with Insight during the time you created this, this issue has been resolved. There is more information about this over on our Support Statuspage in https://support.status.atlassian.com/incidents/1wz7km4rg4wd Apologies for the inconvenience. Andy

Hi, Thanks for taking the time to report this problem and provide so many helpful screenshots that highlight the problem. We are aware that Jira Cloud has a lot of extra spacing on very high resolution displays. There is a ticket where we are tracking this over in JRACLOUD-67884. Unfortunately, at this time we don't really…

Hi, I see that you are looking for a means to create issues via the REST API, but have the option to not trigger any webhook that issue creation event would have set off. Jira does not currently have this ability. The closest similarity Jira Cloud has to what you are looking for would be the notifyUsers parameter as…

Hi Nick, I understand that you are trying to setup a project role in a next-gen project to allow users to manage watchers. I tried to recreate this scenario, but so far I have not been able to recreate your results here. When I setup a new role with the add/remove watchers and the view watchers permissions it works as…

Hi Devendra, I understand that you are using some kind of workflow validator and are expecting Jira to better highlight these workflow validation failures when they are happening across multiple tabs in a transition screen. I would like to try to better understand this problem. In my own testing so far, I find that Jira…

There is a specific subset of tables to drop. Check out this comment on that JAC ticket, and this other comment. Again, if you try this method, I would recommend first stopping Jira, creating a database backup with native database tools, and then you can run those SQL commands to alter that database. If this works, you can…

Hi Ihsan, While Daniel Ebers response is technically correct, in that you can remove an unverified domain from the organization, I fear that your question might be asking for something different here. There is currently no means for you to delete or remove an organization that you see on the admin.atlassian.com site. We…

Thanks for the help guide link. That link is rather confusing. The title states this is for Jira Server, but clearly their own screenshot examples are clearly showing this integration using Jira Cloud. Their suggestion to create an API Token on https://id.atlassian.com/manage/api-tokens would only apply to Jira Cloud…

Hi Thomas, I understand that you're using Jira Cloud and are trying to integrate this to Integromat using an API token. I am afraid that I don't have any experience using Integromat, but the error message you are seeing would tend to indicate that you might be trying to use that API token in a manner like you would use a…

Hi @Alex Janes Our Community site sees a lot of traffic. This tends to draw in spammers to the site. While profanity can sometimes trigger these automatic spam detections, it is not a guarantee of being marked as spam. In my opinion it tends to happen far more often with new accounts to the site AND/OR accounts that have…

Hi, It sounds like the Jira Service Desk (JSD) data in that backup was not updated in previous upgrades. There is a mandatory upgrade to Jira Service Desk 3.0 from any older version before you can then go to any higher version. This minimum version upgrade is noted in the Jira Service Desk 3.2 release notes. The problem…

Hi @gzgenm Your post was automatically caught in our spam filter, and I just went through and un-moderated it. This FAQ item might help. Why was my question marked as "in moderation"? Our community has an automated spam filter than sometimes catches "real" posts in addition to spam. All our admins and moderators check the…

Hi @kirubakaran I see that you are using Jira 7.13.0 and have concerns about those security issues noted in those tickets. Nic is correct, you will need to upgrade Jira to a version at or above those listed fix versions in each of those bug tickets in order to prevent these vulnerabilities being exploited in Jira. I looked…

@Luca Andreatta I would still recommend following the steps in Retrieving the Jira Administrator. However in your case, you would have to first determine if there are any local system administrator accounts in Jira here (non-LDAP users). If not, then you will need to create one. That guide does have steps on how to do…

Sorry for the late response here. But those issues should still be on the Cloud site. The most likely explanation is that Service Desk project has a different permission scheme that does not grant 'browse' access to your specific account. I would check to see what the browse permission is set to for that project first.…

Just for added context, when you hover over the image with the new issue view on, you can then see a trash icon to delete that image from the recent uploads:

Hi Everyone, Just wanted to revisit this question, as it is possible to delete these images in Jira Cloud now. However this particular feature appears to be kept in the new Jira issue view. If you happened to have turned this off, then you won't have the ability to delete these 'recent uploads'. To turn on the new issue…

@Nirmala I will try to explain further. All versions of Server and Data center products have an EOL (End of Life) for support of 2 years since the initial minor version was released. The same is true for both Enterprise releases (which have long term support) and standard releases (which do not). I would recommend…

Hi @alexandru_matasaru Sorry for the delay in response. Chances are you won't be able to just delete those issues in Jira with kind of error. I would expect that Jira would just error out here generating a stacktrace that indicates the same error. You might be able to get around this issue by manipulating the database…

Without seeing the content of your email, I'm hesitant to confirm it's authenticity. However I can confirm that e.atlassian.com and t.atlassian.com are used to send emails. From some internal research on the topic it appears that this is specifically something that marketing teams have designated for use.

Hi @Fabian Graevenitz There is no Read/Write option listed within a delegated LDAP directory, but there is for other non-delegated LDAP directories. I suspect that you have setup Jira to use that LDAP directory in this non-delegated method, which in turn would make it invalid to migrate users to or from. Please see this…

We understand your frustration, and hope you’ll keep in mind that this change won’t happen overnight. We’ll continue to offer maintenance and support for your server products through February 2, 2024 – more than three years – so you’re able to evaluate options at your own pace. We currently have no plans to discontinue…

Atlassian is committed to helping government teams get things done faster, easier, and with greater security. We get that this is really challenging news for you to hear right now, but we’re here to help you. Reach out to your local Atlassian or partner rep and enlist their help in planning a path forward. And, if you…

We understand that this is a big decision and might have caught you by surprise. But we’re here to work with you and explain the rationale behind this decision, as well as what we’re doing to support customers like you through the changes. I want to make sure to address all your comments and feedback, so I’ll try to go…