Andy Heinzer Atlassian Team

Hi @Barry Millar, Everyone at Atlassian takes our value "Don’t #@!% the customer" very seriously. This is a big change but we have never been shy with our customers about our cloud investments and future. Additionally, we spent a lot of time ensuring that all of our customers have the time to make the decision that is…

Hi Collin, Thanks for sharing your feedback. Our goal is to meet your needs, regardless of how you deploy. No matter where you are in your journey, we want to empower you with choices. If you anticipate a longer journey to cloud, we’ll continue to invest in Data Center and are offering multi-year loyalty discounts to…

Hi Patrick, Even with these changes we just announced, you can still continue to use server for the next three years and you have plenty of time to explore your options for the long-term. If you are still unable to migrate to cloud by the end of the three-year support window, you can move to Data Center. Data Center will…

Hi @Kristin Lyons, If your end destination is Atlassian Cloud, then I would strongly recommend using the Jira Migration Assistant App and the Confluence Migration Assistant App. These are free apps that install to your Server or Data Center instances and can really help to make it much easier to get the data you want out…

Right. If you were to choose the option to create issues in a specific project, and then try to map the issuekey field in the CSV file and some of those issue would not be in that project, this is a potential conflict.

Thanks for this info, perhaps that last query was too broad. 59 is more than I expected here. Let's just try to reverse the lookup of a previous query. Try: SELECT * FROM app_user WHERE lower_user_name NOT IN ( SELECT lower_user_name FROM cwd_user ); Basically we are looking for a malformed entry in the app_user table…

Hi Daniel, I can see that you are trying to install Jira server with a MySQL database. The error message would appear to indicate that the database selected might not be setup correctly for Jira to use. I would want to make sure that you are following our version specific guide for both setting up MySQL and Jira over in…

Hi @Scion While Bamboo has been included in the end of life announcement, there does not yet exist a data center version available for that product. As such we have noted over in the FAQ section of https://www.atlassian.com/migration/journey-to-cloud that the affected products does have the following exceptions currently…

Hi Asten, Our Cloud Premium plans do have the added feature of IP allowlisting. This feature can allow you to setup your Cloud site so that your end users must connect from a specific IP address or range of addresses. Of course your end users would need to have the ability to connect to the internet in order to be able to…

Hi @Metin _savignano software solutions_, In order to request such a quote, please create a support ticket. You can do this if you are a billing or technical contact by going to https://support.atlassian.com/contact and then selecting the option "Billing, payments, and pricing", and the topic "Help with a quote or order".…

Hi Jovna, I can see that you are looking to change an issue status using the REST API. In Jira, in order to do this, we cannot simply edit the issue to change the status field. Instead we need to execute an existing transition in this workflow. I believe your json payload is very close, however the transition id is not…

When you create a new database, setting the collation has nothing to mess up yet. There is no data in that new database yet. The setup wizard of Jira will only appear when Jira is configured without any database, or the database it is pointed to is empty, and in turn it has to create the tables it will need when starting…

I would not run the Jira application itself as root, nor would I suggest using the root sql user for connecting to the database. Our guide in Connecting Jira applications to MySQL 8.0 - Server 8.13 specifically indicates for you to create a new sql user (jiradbuser in that guide), and then grant that account the specified…

Jira Cloud won't apply secret security settings. But if the Jira Server issues were using Security Schemes, then those would schemes be imported as well by this method, and your Cloud administrator account might not necessarily meet the criteria needed to view those issues. So while it is possible the issues exist in Cloud…

When you use the external system import, the first step is to select the csv file, but that importer has different ways to do this. For example: You can see that you if you choose the option to import to a specific project, all the issues will create new issues into that project. But if you choose the 'defined in csv' you…

Did some digging, found that Atlassian already had an internal ticket about this problem created. However the public facing ticket on JAC of JRASERVER-69685 was technically created in the wrong project for this support tools plugin. So I created an appropriate clone of this over in ATST-1026. Sorry for the mix up of…

Very strange, that screenshot showing the green check indicates everything looks good here. Granted I do not recommend doing an upgrade to Jira's data using the H2 SQL database, as technically that is not a supported platform for upgrades (only evaluations). But thanks for the help here @Daniel Ebers !!! My German is…

Could you please let me know the exact version of Jira this is? The post seems to indicate that it's 8.9, but I'd like to be certain if this a 8.9.0, 8.9.1, etc. Also what type for SQL database are you using for Jira here? (postgresql, mysql, oracle, or Microsoft SQL?) In some cases, the database type can influence how…

Hi LP, I see that you are wanting to integration Jira Cloud with Gitlab. Unfortunately, Jira Cloud natively does not yet support this provider. That said this at least one app in the Marketplace that can help here. Check out the GitLab.com for Jira Cloud app. This might not be able to handle all of the asks here though.…

Hi Alexander, I understand that you're running a MySQL 5.7 database for Jira 8.12 to connect to, but that it sounds like you might be getting healthcheck warnings that the database collation or encoding is using an unsupported character set. I can see from your screenshot that the character_set_server looks to be using…

Texas has lots of wildlife. I find that I have better luck getting pictures of insects than I do of other larger animals. Opossum: Praying Mantis Leaffooted Bug Katydid little spider, I think he might be in the orbweaver family, but not sure. Found what I think was a red-tailed hawk on my walk. He didn't like me taking a…

Hi Dmitri, I tried to recreate this problem in my own environment. I used a postgresql 11.9 database, with the latest Jira 8.13.0 version on a Windows 10 platform. However in my own install, I was not able to recreate this problem. The database healthcheck does not appear to throw any warning for me. Your dbconfig.xml also…

Hi @bmenge Thanks for posting the link to the other thread you were looking at here. When it comes to using CSV in Jira Cloud, there are a few different ways to use a CSV to get data into Jira. However these methods can be very different, and have different limitations. For example, the Bulk issue create mentioned in that…

Hi Sandro, Thanks for the detailed log here. I can see that Jira does not appear to have a username entry for the user_key of admin on your system. While the KB you referenced does appear to be correct for this problem, I'm curious to learn more here to see if we can better understand the source of this error. I'd be…

Hi, Sorry to hear about the frustrations here. I can see that you are running an older version of Jira and are wanting to migrate this data into a Cloud site. As you have discovered, our Cloud platform does not support importing directly from backups created from these older unsupported versions of server. We have an…

Hi, I see that you are trying to setup SSL for Jira server, but it sounds like one of the intermediate or root certificates are not in the truststore Jira is using right now. While Jira does ship a default java version with it, I would suggest that you instead first install your own version of Java in a completely separate…

Hi Matt, I see that you are trying to integrate Jira Service Desk server with Confluence server in order to provide a knowledgebase, however it sounds like the integration is not working as expected. I suspect that when trying to access the site over HTTP directly, when the base URL is set to an HTTPS value in each…

@junghyeon It still appears that the database has not been created in a way that allows the Jira application to create the tables that it requires to operate. Would you be willing to share with us your dbconfig.xml here? Of course, we do not want to see your actual password or the exact address of the database as Community…

Hi @Reanal Thanks for this screenshot. It really helps me to see the problem and understand the version you are using here 7.10.2. This is actually a known bug in that version. For more details see JSWSERVER-16613. Unfortunately, we do not have a clear work-around for this problem that can happen when a project in Jira has…

Hi, I see that you are trying to call a Jira Cloud REST API endpoint in order to create an issue, but you seem to keep getting this error. When I copied your code and changed the project key and issue id type, I too got the same error, but in English of: {"errorMessages":["We can't create this issue for you right now, it…