Andy Heinzer Atlassian Team

Hi Timo, Thank you for the bug report. We are aware of this and are tracking this bug over in https://jira.atlassian.com/browse/JRACLOUD-74162 Sorry for the inconvenience here. Please watch that issue for updates on this particular problems. Andy

Sorry to hear that. I believe you are on the right track here, but there must be something else causing this error. I tested this out on an example Cloud site with Insight. I got my workspace ID from calling my site curl -D- -X GET -H "Authorization: Basic [redacted]" \ -H "Content-Type: application/json" \…

With basic auth in Atlassian Cloud, we have deprecated the use of a password. While you can still use a token, I have seen other users report that trying to use the token in the same way as a password will frequently result in authorization errors. Indeed at one time we did accept tokens in this manner, but no more. I can…

Hi Diego, I have not been able to test this out as I don't have immediate access to an Oracle database. But I believe that there is a different conversion of these unix epoch dates that can be done with Oracle SQL. I found several different promising solutions over in…

Hi Scott, I understand that you're using powershell and want to try to upload an attachment to an issue in Jira Cloud. It seems like you have previously tried to use the JiraPS library, but right now are trying to upload a file without using that library and just the native powershell client. I came across another post…

Yes, that call should work. There is no separate API permission restriction to my knowledge. If your account can view this information in the web GUI, then making REST calls with the same account credentials should return the same results. But if you're seeing a 401 error, this is a pretty clear indication that…

Hi Manas, I have not found the exact version where this change first happened. But I have confirmed that Jira 8.0.x also displays this projecttypekey in the response of the GET issue endpoint. I suspect that this change was made as part of a major version upgrade to 8. However so far, I have not found a specific feature or…

Hi Dalmiro, Sorry to hear about this problem. It looks like you're using Jira Cloud, but the document you reference here appears to be the older server edition of Insight. For Jira Service Management Cloud's Insights API, please check out https://developer.atlassian.com/cloud/insight/intro/introduction-and-basics/ It has a…

Hi Anya, I see that in your response, you appear to be calling a Jira Cloud site, and specifically calling the endpoint of GET /rest/api/3/issue/{IssuekeyOrId}. However if calling a different Jira site is not returning this, I suspect that perhaps you might be calling a Jira Server or Jira Data Center site. The REST API of…

Hi Waleed, I am not sure I understand the problem here. Is this by chance a team-managed project that these issues exist in? If this is the case, then the backlog that appears for team-managed projects is not always something that can be found from JQL. If that is the case, then it might not be possible to find these…

I'm using postgres, and in that database, I have to use double quotes for the AO table names and their columns. That might not be the case for other database types. Not sure what database type you are using here (mysql, oracle, and Micosoft SQL are all supported in addition to Postgres for Jira Server/DC). I adjusted your…

Hi Yatin, Sorry to hear about this problem. I had a similar report of this from another user last month over in https://community.atlassian.com/t5/Jira-Software-questions/Scheduled-Jira-Cloud-for-Sheets-Issue-Refresh-Not-Refreshing-on/qaq-p/1810260 From that other thread: I did find at least one other support case where…

Hi Jeff, I understand that you have a multi select custom field and want to be able to have an auto complete option for users that might start to type out a potential value in that field. We are tracking this over in JRACLOUD-23013. While this is a long standing feature request, I was looking into this and found that in…

Hi Bruno, I see that you appear to be trying to do a project import and that this is stating there is some kind of error here. However the screenshots and the video do not elaborate on the specific problem here. I would expect that the logs within Jira would provide more details about why this is failing. You can find…

Thanks for the additional context here. While issue types can allow you to select which fields apply to each issue type, there really is not another granular field selection method inside an issue type. I came across an existing feature request over in https://jira.atlassian.com/browse/JRACLOUD-70134 which seeks to have…

I would recommend creating a support case in regards to this. This way our support team and investigate this sandbox site more in-depth. You can create this over in https://support.atlassian.com/contact although you will need to do this from a site-admin account, otherwise that support request will redirect here to…

Hi Evert, I understand that you are getting this error when trying view the sandbox. The sandbox can only be created by a site-admin account. However when looking at the account you used to post this message in Community, that account is not a site-admin on the source site. Hence I think there is a problem with the account…

Hi Darren, Atlassian rebranded the next-gen projects into Team-Managed projects a few months ago. Team managed project in Jira Cloud are able to have different issue types within them, and those issue types are also able to have their own fields. This can be customized as explained over in Customize an issue's fields in…

Hi Lee, I understand that Jira issue links being posted into Slack from another app are not unfurling here. Whereas when these are posted by a user, they are unfurled to provide more information about that issue. This is actually a limitation of the slack platform. We have a prior ticket about this over in API-103 : Jira…

Hi Ashrafuzzaman, It appears that you are trying to call the Cloud site directly by its URL. However the guide in OAuth 2.0 (3LO) apps explains that first you have to get the Cloudid of the site, curl --request GET \ --url https://api.atlassian.com/oauth/token/accessible-resources \ --header 'Authorization: Bearer…

Hi Marco, While I am not familiar with this particular integration, I take it that you are using the addon documented over in https://ta-jira-service-desk-simple-addon.readthedocs.io/en/latest/index.html I took a closer look at the configuration documentation over in…

Yes, that is correct. I am not aware of any way to show the complete repo info inside Jira in the manner you describe. Perhaps there is a different solution to this from our Marketplace site, but I am not familiar with any that do what I believe you are looking for here.

Hi @Maycon Silva I would recommend checking out some new documentation on the subject over in Cloud-to-cloud migration. We are in the process of rolling out some new features to help make migrating your data easier. More details on the specific steps to follow are over in Perform a cloud-to-cloud migration for Jira. These…

Hi Mariano, Thanks for reporting this problem. I am not certain this is technically a bug though. Please click on the HTML tab that would appear just above the range of your posted screenshot here. That view might be better able to tell us why you are seeing this error message of exceeding this character count here. I…

Hi Mirko, It is difficult to say for sure what is happening here. I have a suspicion that Jira might not be able to authenticate this admin session against the crowd instance for some yet unknown reason. But that seems like the only way I could explain the behavior described here. I think that creating a support case would…

If you want to use an OR, then you might want to look at a different condition. Perhaps one such as JQL condition. If you use this, then you could input a JQL search such as description~"ZOA-Manager" OR description~"ZOA-Application" If this is a project rule, it would return all issues in that project that match either…

@Systems Manager I would not expect you to be able to view that ticket, it is restricted to that user and Atlassian Support. Reviewing the case, I see that Jonas appears to have found a solution, but it was not clear exactly how he resolved the error in his case. I would be interested to try to learn more about exactly…

Hi Sarah, Sorry to hear of the frustrations here. I understand that the editor used within the new issue view is scrolling out of view when you have a large description with multiple lines of text. We are tracking this particular problem over in JRACLOUD-72713. In the meantime, if this is a company managed project (not…

Hi everyone, This ability to change the background of the default avatar, as well as change the initials has been shipped. This change has been rolling out to all users starting last week. You can now go to https://id.atlassian.com/manage-profile/profile-and-visibility Click on your avatar and choose "Create initials…

Hi Bruce, From your description of the problem here, I believe you are being affected by a known bug: * API-468 - Importing issue in Excel results in error and never finish I'm afraid I cannot give you an ETA on the fix. I suggest you add yourself as a watcher this way you will receive future updates on the bug, you are…