Andy Heinzer Atlassian Team

Hi Ergin, I do not believe there is an easy way to reset such commits. Rebasing re-writes the project history by creating brand new commits for each commit in the original branch, as mentioned in https://www.atlassian.com/git/tutorials/merging-vs-rebasing Because of the way that Jira references development commits, any…

Hi John, Sorry to hear about this problem. In the case of migrating from Server to Cloud, we would expect that Jira Server would be updated to the latest version before then taking a backup file for the purpose of migration. I suspect that trying to migrate an older version of 7.0.11 directly to Cloud might be sufficient…

It depends on how the issues are being selected within Automation. If you use a branch rule to then make actions on related issues, such as on child issues, then in that setup, the actions would apply to all the issues that meet that condition. But that said, you can create Conditions within automation in order to restrict…

Hi, I understand that JSM appears to be suspended. I see that you have created a support ticket for this over in https://getsupport.atlassian.com/servicedesk/customer/portal/35/CA-1527112 That is the correct team to address problems like this. Regards, Andy

Hi Evert, If I understand your request, you are wanting to be able to use a wildcard to match text strings. Technically there is not a wildcard like an asterisk that you might use for some other system. However when using the contains condition, like in your screenshot, will match any word that contains that string. So in…

Thanks for that info! I can see now that you have a project key called "IN". Since this is also a reserved JQL term, the parser in JQL is getting confused. You need to surround this with either single or double quotes for this to work. Take this first part of your query: PROJECT IN (IDEA, PAID, SPR, DST, IN, NCED) and…

Hi Chris, You might be able to leverage the Automation within Jira Cloud to keep this data in sync. I had a similar answer today over in https://community.atlassian.com/t5/Jira-questions/Auto-update-epic-start-end-based-upon-contained-stories-and/qaq-p/1818914#U1821834 where a user wanted to change the epic Due Date when a…

Hi David, It is possible to have Jira Cloud automatically change the due date of the epic in the manner you describe. But in order to do so, we would have to use the project automation feature to make this work. I should also noted that this doesn't base itself off the sprint dates either. In my setup I had to make sure…

@Bill Sheboy I initially had the same suspicion that fields that might have a null value could be the cause here, such as parent. However when testing the order by with only the status field, I found I could still replicate the behavior. So the potential of null values are not the cause of this. Instead I believe this is…

Hi Ermis, If I understand correctly, you are using something like the Excel of Jira addon which will automatically refresh issue data from Jira into Excel. The way this works is to first create a JQL filter that can search for that issue data. Unfortunately, there is no native JQL function in Jira to lookup issues by only…

Hi @legecha I see that you have found a problem in our documentation of using smart commits. The close transition is not commonly found by default on any Jira workflows. Hence that example in the documentation isn't likely going to be possible for most Jira projects. I have requested that our documentation team update that…

Hi Amit, I understand that you want to be able to customize the HTML and CSS of an automation sent email. Please refer to our documentation in Handle wiki markup and HTML. It explains how you can reference Jira issue fields and use smart values such as {{issue.description.html}} in order to render the description field in…

Hi Mallee, Sorry to hear about the frustrations of moving these issues between project types. Unfortunately, the way in which Epics and stories relate to each other is handled differently between these project types. There have been past tickets regarding this such as in JSWCLOUD-17221 From that ticket: Epics behave…

Thanks for the additional info here. While those endpoints are useful to finding this info when you know the ID of the custom field, I can understand why this might not be helpful for seeing all the field values. Instead check out How to retrieve available options for a multi-select customfield via Jira REST API I know…

Hi Sheri, Sorry to hear about this problem. I think I have been able to recreate this behavior. I noticed though that where these issues appear to be getting segmented here in my example is along the lines of team managed projects. I came across this bug ticket over in https://jira.atlassian.com/browse/JRACLOUD-76274 In…

Hi Femina, I believe that our OAuth examples page in bitbucket does have a Java client listed under https://bitbucket.org/atlassianlabs/atlassian-oauth-examples/src/master/java/ I hope this helps. If you run into problems using this, I would suggest reaching out to our developer community over in…

Hi Sreekar, I tried to recreate this problem based on your screenshots, but so far I have not been able to. One way to try to work around this would be to go to this search in Jira first (such as in your 2nd screenshot). Then run this search at least once. Once you do this, you can then save this search as a filter. Save…

Hi Chris, There is currently not an easy way to see this information in a single screen. We have a feature request I think relates to this over in https://jira.atlassian.com/browse/JRACLOUD-18839 That request seeks to be able to do a JQL lookup of issues based on a parent value. In that example they are using an…

I can see that there is a support ticket for this problem over in https://getsupport.atlassian.com/servicedesk/customer/portal/23/JST-693154 I believe working in that channel would be best to isolate and identify the source of the problem here. Andy

I created a feature request that seeks to remove this image from the about sheet. You can track this over in https://jira.atlassian.com/browse/API-469 Regards, Andy

Hi Joseph, I see that you have setup a Github integration with Jira Cloud in order to be able to see your code on Jira issues. However this part is only the foundation needed to make this work. Even if you have this setup correctly here, you won't instantly start seeing that code in Jira. Instead Jira requires that when…

Hi @Asim Shaikh I did find a few bounced messages in the queue to your domain. I have removed all the blocked messages for your domain from our side, but I suspect this alone won't solve this problem. Instead I found this message: accounts@[redacted].ioSP:USA:atlassian-mail-prd554: 554 5.1.1 ...@... Recipient address…

Hi Maksym, Could you please let me know more about these particular fields and how you are trying to access them? I ask this because in Jira Cloud, some custom fields can be accessed on different endpoints depending on whether these custom fields are created by app or whether they are created by a user. More detail about…

Hi Jonas, I created a support ticket on your behalf for this problem over in https://getsupport.atlassian.com/servicedesk/customer/portal/49/MOVE-35625 Please refer to that case for additional help with this problem. Thanks Andy

Hi Arundev, If I understand your request here, you want to run an automation rule in Jira that is using a Scheduled trigger. When you use that trigger there is an option to use JQL to search issues within Jira. Any actions that happen there are bound to the subset of those JQL results. There is no way to then expand the…

Hi, Sorry for the inconvenience, it does appear that the current documentation has different endpoint names than the previous versions. Also these new names don't seem to be working for me either. I have created a bug for this over with our documentation team in https://jira.atlassian.com/browse/JRASERVER-72844 I suspect…

Hi everyone, I created a feature request seeking to change this default avatar background over in https://jira.atlassian.com/browse/ACCESS-1145 At this time, there is no way to change that within this default avatar on our site. That said, you could download this image, and use an external image editor in order to create…

Hi @Batuhan Avlayan Actually you can still use your license key on a new installation. The Server ID values do not need to match for this to work. All you need to do is login to the https://my.atlassian.com account that is a billing or technical contact for those server/data center products in question and those products…

Hi Ross, I understand that the original estimate field is not being populated any more. This is a system field that is being calculated based off your estimates. Please see Configure estimation and tracking for more details. I don't think you were wrong, this likely was being automatically populated. However this is not…

Hi David, I understand you are using the python module in the Jira Server/Data Center SDK in order to try to create a new project. However this is not working because the error message indicates that the project template does not exist. Looking at the value being supplied, it looks like you're trying to select a project…