Andy Heinzer Atlassian Team

Hi Carlos, Yes, I have read this entire thread, thanks for the screenshots. Your account might be an admin of Jira, but your account is not an organization admin. This is not something your account can fix by yourself. You need an Organization Admin to follow the steps listed in Reactivate accounts first, so that they can…

Thanks for flagging this. Sorry for the inconvenience.

HI @pmoyit Your account is not a site-admin of this site. Hence your account is not expected to be able to add new users to the site necessarily. I suggest that you reach out to the devgrovee@y********.com account as this is the site-admin of that cloud site. Either that account can invite new users, or it could add your…

HI @Carlos Giovanny Quintana Corredor I can see that the account you are trying to invite has been disabled. This can only be re-enabled by an organization admin in this case because this is a managed account. Within your organization, only John R. and Luis P. appear to be organization admins what will be able to activate…

Hi @Christian Ytuza I found the following message in the suppression system 550: 550-5.1.1 The email account that you tried to reach does not exist. Please try 550-5.1.1 double-checking the recipient's email address for typos or 550-5.1.1 unnecessary spaces. Learn more at 550 5.1.1…

There was an incident today that caused this behavior. We are tracking this over in https://jira-software.status.atlassian.com/incidents/f0zmjvc8y81x

It's working for me when I try your curl command. I suggest that you try to clear the locally stored SSL certificate you might have on your system for the bitbucket.org domain. We have recently posted a new certificate within the last 24-36 hours. In Firefox, load the Bitbucket.org site, and then in Windows press Ctrl + I…

Hi, I found that this IP address in the past has been identified within certain mail block list services. However at this time it appears to have been removed from that list. This IP is potentially in the range of addresses we designated in IP addresses and domains for Atlassian cloud products for outbound email from our…

Hi, Sorry for the inconvenience here. I believe this is a symptom of a recent SSL certificate incident we had for Bitbucket yesterday. This was tracked over in https://bitbucket.status.atlassian.com/incidents/r6jvgswd238m The incident has since been resolved, so please try again. Regards, Andy

Some Jira Software and Jira Service Management sites are affected by an active incident. We are tracking this over in https://jira-service-management.status.atlassian.com/incidents/qz9cqvk536cr I recommend following that statuspage for updates to this.

Sorry for the inconvenience, there was a incident today where we tracked this over in https://bitbucket.status.atlassian.com/incidents/r6jvgswd238m At this time, the incident has been resolved. So this should be working now again for all users. Regards, Andy

For other users that come across this thread, there was a prior feature request for this over in CONFCLOUD-39700. However this was closed as Won't Do, which means our team is unlikely to implement this feature. That said there are other solutions in Marketplace that can likely provide this kind of functionality as…

This is a common concern. Jira Service Management (JSM) can be configured to include To and CC addressees into the request as mentioned in Add request participants through email: To add request participants through email: * Create a request by drafting an email to your service project’s email address. * Add the request…

No, 8.20.1 is not immune from this security advisory. 8.20.x is part of our Long Term Support releases. Yes, you should upgrade to 8.20.6 (or a higher version within the 8.20.x line) in order to resolve this.

Hi Marko, I found an entry in a mail suppression list with this error: 550: 550 no mailbox by that name is currently available2022-04-25T09:34:21+00:00 I have removed the suppression from our side. Cheers, Andy

Some users that come across this post are confused by the responses. This question was originally posted to the Jira section of Community, but it clearly asks about Confluence. For Jira: This can be done by going to your user avatar > Personal Settings. On this page you can uncheck the box for "Someone mentions you" and…

For other users that come across this post, I recommend voting on JSDCLOUD-9304. This is a feature request that seeks the ability to hide categories of articles from being displayed within the customer portal.

Yes you can leverage unlicensed customer accounts to be approvers within Jira Service Management. However to do this, it has a few requirements to make it work. * Allow customers to choose approvers - has some basic setup steps that need to be followed for this to work. There are also references to portal settings such as…

For any other user that encounters this behavior, I believe this is a bug. We are tracking this behavior over in CONFSERVER-53469. The complex JQL query here may certainly be complicating the ability of the macro to load this Jira issue data before a timeout occurs. There is a workaround where you can use the steps in…

Within the 8.20.x line, yes, the fix is contained in all the subsequent 8.20 versions starting with 8.20.6 and higher. So yes, 8.20.8 will also contain this fix.

Hi Kevin, I have removed the other entries for your domain that had this same type of error message. 

Hi Kieran, I have removed the suppression for your domain. It appears that several accounts had bounce messages such as this one. 550: 550-5.1.1 The email account that you tried to reach does not exist. Please try 550-5.1.1 double-checking the recipient's email address for typos or 550-5.1.1 unnecessary spaces. Learn more…

@Anastasiia Babicheva I found a blocked entry for your address 550: 550-5.2.1 The email account that you tried to reach is disabled. Learn more at 550 5.2.1 https://support.google.com/mail/?p=Disabled... - gsmtp2022-03-24T14:33:41+00:00 I have removed this suppression entry from our side. In the future, you can post here…

Hi @Kevin Le I found a bounce message to your address over in 550: 550 >>> ...@... >>> [FR] Bonjour, votre message a ete refuse par la plateforme antispam ALTOSPAM a laquelle votre destinataire est abonne. Veuillez acceder a l'adresse ci-dessus pour l'envoyer. [EN] Hello, your email was rejected by the antispam software…

Hi @Steve Brewer I found an entry in our mail suppression for your address: 550: 550 5.1.1 Requested action not taken: mailbox unavailable2022-04-20T13:59:42+00:00 I removed this suppression from our side. Andy

Hi @Vruti Thakkar I found there were three accounts using the same domain as your account, that were in our suppression list. I have removed these entries just now. Try sending this account a new notification from either Jira or Confluence. For future reference, you can create a support case with our Cloud support team for…

Yes. 8.12.x versions are affected by this advisory, as this version was released before 8.13.18. Although 8.12 is not at EOL yet, not all bug fixes will be ported back to these prior versions in all cases. 8.13.x and 8.20.x are the current Long Term Support releases where we will expect to see a backport of security fixes…

Jira Service Desk was renamed to Jira Service Management. And we do list it in https://confluence.atlassian.com/jira/jira-security-advisory-2022-04-20-1115127899.html From that page: Affected Jira Service Management Versions This includes the following products: * Jira Service Management Server * Jira Service Management…

Hi @Lucia Guzman It is possible that this user's email address was inactive for a period of time, that Atlassian's email system would have received a bounce message from the destination SMTP server. When this happens, we add that email address to an internal suppression list from Atlassian's side in order to prevent…

Hi @Shiva I'm not seeing any messages suppressed on your email domain within our system at this time. I'd suggest reaching out to your mail admin for additional help here. If other team mates are having this problem as well, I'd suggest reaching out to a site-admin to create a support request with out team so that we can…