Andy Heinzer Atlassian Team

Hi @Ela Soltani Atlassian Cloud services does operate an email suppression list. We do this so that our email services are not constantly sending email to known bad addresses. So yes, if our systems get a bounced message from a destination mail server, that address can be added to this list in order to prevent our systems…

Hi Greg, I found this address was listed in the suppression list. I have remove it from that list. That user should be able to start receiving notifications again now. Andy

@Wei Lin I found that account had a bounced message recently 550: 550 5.4.1 Recipient address rejected: Access denied. AS({hex}) [SG2APC01FT0040.eop-APC01.prod.protection.outlook.com]2022-04-15T00:42:08+00:00 I have removed this entry. You can try again to invite or message that user and it should work provided that…

@Michael Arun Padamutham I found there was an entry that matched that information: 554: 554 5.7.1 ...@... Recipient address rejected: Invalid-Recipient.2022-03-29T20:10:31+00:00 I have removed this from the suppression list.

@김영광 I was not able to locate your email address on any suppression list at this time. I would recommend checking your spam folder. If you still cannot locate these, you might want to reach out to your mail administrator. Additionally, you could create support ticket with our support team over at…

Hi @sun I found there was a bounced message to that address of 550: 550 5.4.1 Recipient address rejected: Access denied. AS({hex}) [TYZAPC01FT062.eop-APC01.prod.protection.outlook.com] I have removed this suppression entry for that email address. Please try to resend the verification email now. Andy

Hi Phil, I found that there were 5 addresses, on the same email domain as your account used to login to Community here, that were listed on an email suppression list maintained by Atlassian. Each had a bounce message like so: 550: 550 5.4.1 Recipient address rejected: Access denied. AS({hex})…

Hi @halabya I am not seeing that address as being suppressed on our email system. I would suggest checking your spam folder for that message. If you cannot find it there, then I also recommend reaching out to your email service provider for help here. Andy

Hi Ryan, Thanks for posting this. You are actually in a good place to report such problems. Here in Community any user can report a bug to us. We just ask that they try to provide specific steps to reproduce that behavior so we can investigate. For site-admins, billing, or technical contacts of paid sites (not the free…

Hi @Melanie Visser Sorry to hear about this problem. I created a support ticket on your behalf over in https://getsupport.atlassian.com/servicedesk/customer/portal/23/JST-750562 Please let us know the specific email addresses of those users you are trying to invite by posting them to that support ticket. That way our…

Hi Lucas, I understand that you are expecting to find an invitation email from Jira site, but you are not receiving this. I tried to lookup your email address in our internal system that manages a suppression list for email addresses. However I did not locate your address in it at this time. If the invite is coming from an…

Hi @Khalis Khalili I see you also created a support case over in https://getsupport.atlassian.com/servicedesk/customer/portal/35/CA-1761570 where you disclosed the email address in question. I found that address was listed on a suppression list maintained by our Atlassian Cloud services. I have removed that entry from the…

Hi Ricardo, In Jira Cloud today, there is not a clear way to disable these relative dates in all cases. Although in the new issue view, you can click the relative date in order to toggle your preference to use the absolute dates. There are also a few feature requests that are in progress to try to improve the overall…

Hi Sorry to hear about this problem, there was an incident at this time and it seems you were affected. We have a statuspage update about this specific 403 error over in https://jira-software.status.atlassian.com/incidents/h1jyhhcpm5nt At this time though, the incident has been marked as resolved.

Hi Stepan, I took a closer look and found that email address was generating a response of 554 5.7.1 [internal] recipient address was suppressed due to customer policy within our system on April 1st. But since that time it appears a different warning has been appearing 451 Internal resource temporarily unavailable -…

@consultoria_vite I have removed several addresses on your domain from the suppression list. New notifications should start to appear. Andy

Hi @judy.jun I found there was a bounced message sent your account back in January of this year. The response from the SMTP server was that your account had been disabled at that time. I have removed this suppression from our side. So you should be able to receive new invitations now. You can ask your colleagues to resend…

@Ricardo Fonseca I can see you're using the new issue view in Jira Cloud. This view does not always honor the previous date format settings in Jira. There is a feature request for this over in https://jira.atlassian.com/browse/JRACLOUD-76814 Which explains that many of these date and date/time formats are actually being…

As Ravi has mentioned this specific feature is not available directly within Jira. There have been feature requests for this in the past for both Jira Server and Jira Cloud * JRACLOUD-42368 * JRASERVER-42368 However both have been closed as Won't Fix. That said, there are 3rd party apps in Marketplace, such as Projectrak…

Hi Shona, Sorry to hear about this problem. I have created a support case so that we can gather some more information about your environment to help here. You can see the details of this case over in https://getsupport.atlassian.com/servicedesk/customer/portal/49/MOVE-75112 Andy

Hi @Alexandra Strizhkov I found there was a bounced message in our system that was directed towards your email address. 550: 550 5.7.1 ...@... Recipient address rejected: ... address is marked as invalid.2022-03-10T08:22:38+00:00 I'm not sure what would have caused this, but I have cleared this block on our side. Try and…

Hi @Andreas Köck I was not able to find any record of bounced emails to your address from our Atlassian Cloud services. Nor was I able to find records of *fryer*@[yourdomain]. I'm not sure what product you are using, as I don't your account to be a member of any Atlassian Cloud site or Bitbucket Cloud site. I recommend…

Hi, I found this address was listed within a suppression list maintained by Atlassian. I have removed this email address from that list. Please try again. That user should be able to received notifications now. Cheers, Andy

Hi @Brayan Roa It appears that you created a support case for this. Our team has investigated this and found your address was on a suppression list over in https://getsupport.atlassian.com/servicedesk/customer/portal/11/BBS-183102 This appears to have been removed at this time, so you should request that your admin resend…

Hi @Mohamed.DJALOUD I found there was a bounced email in our system or your address: 550: 550 5.4.1 Recipient address rejected: Access denied. AS({hex}) [DB8EUR05FT017.eop-eur05.prod.protection.outlook.com] I have cleared this entry from our system. So please try again. If this re-occurs, then you might need to reach out…

I'm not seeing any attempts to send messages to that address, nor am I seeing that address on our suppression list. I'm curious if perhaps the outgoing mail system in the Administration settings could have been disabled here? [yoursite].atlassian.net/secure/admin/OutgoingMailServers.jspa However if this was disabled, all…

Hi @Jim Van Vorst I found an old suppression for a pair of users on your domain that I have removed just now. Try to test this again from your Jira Cloud site. If you're still unable to receive such notifications from Jira, I recommend creating a support case so that we can investigate this further.

Hi @Rodolfo Romero - Adaptavist If I understand your concerns, there are free cloud sites that are not getting the support needed. However our Atlassian Support Offerings for free plan sites are only offering support here in Community. In regards to sites that are unable to install a new app from marketplace, while there…

I don't see any mistake clearly here. It is possible that if you enter in an email address that is invalid, say because the mailbox doesn't exist yet, or there is any other reason that the receiving mail server might reject the message, then Atlassian will suppress future attempts at sending mail to that address. But from…

Jira Cloud does have a Send email option available to site-admins, [yoursitename].atlassian.net/jira/settings/system/send-email for example. However this is only available to sites on a paid license plan. In addition to this limitation, free plans are also limited to 100 email notifications per day, as we have noted in…