Andy Heinzer Atlassian Team

Hi Samira, If I understand correctly, you have an automation rule that is running a scheduled JQL lookup, but this is not matching the issues you are expecting here. There are two different things here I think could be causing this behavior: First: Within automation rules that use the scheduled JQL as a trigger, there is…

Hi, I would recommend reaching out to the Trello Support team directly in https://trello.com/contact They will be better able assist in removing your account if you like. Andy

Hi Mark, I believe this behavior is related to a know bug. We are tracking this over in JRACLOUD-76111. Sorry I don't have a work-around for this yet, but I'm reaching out to my team to see if perhaps there is some kind of work-around that might help here. In the meantime, I invite you to watch that issue for updates to…

Hi, I understand that you are using a Free plan site for Jira Cloud, and that you would like to rename the URL of the site. Unfortunately, this is not possible to do for our sites that are using the free plan only. Changing the cloud instance URL address or migrating to a new cloud instance explains this: Updating URLs is…

Sorry to hear about this problem. There was an incident on the day in question. We tracked this incident over in https://jira-service-management.status.atlassian.com/incidents/xr9d3xymtqr1 Has this been resolved? Or does this problem persist?

Hi Chris, Sorry to hear about this problem. But this sounds like sourcetree might be holding on to an older and now invalid credentials. As some other users have reported in threads such as https://community.atlassian.com/t5/Sourcetree-questions/How-to-update-HTTP-S-credentials-in-sourcetree/qaq-p/297564 It might be…

Hi Mikkel, If I understand correctly, you want to remove the email signature from this comment using automation. The substringAfterLast() function has a note of its function: Returns the text after the last occurrence of the given separator. In your example, the string of that URL is repeated again at the bottom of the…

Hi Robert, Could you please let me know what your email address is of that account? I can obscure it from our site later. Once I know that address, I can check it against our mail suppression system. If we can find it there, I can clear it which should then allow you to complete a password reset. Andy

Hi Natnicha, It sounds like you have mutliple sprints appearing across different boards. These are actually the same sprint. When you rename a sprint on one board and it renames another sprint by the same name in a different board, that's actually the same sprint being shown in more than one board. Please review Sprints…

Hi @Sebastian Ramirez Thanks for letting me know. However, I am not show your account as being a site-admin, billing contact, or technical contact for that site. At this point, I recommend that you reach out to the site-administrator or someone else in one of those groups such as Rafael M. Someone from one of those groups…

@Chen Grinkroog I found your address was on a suppression as well: 550: 550-5.1.1 The email account that you tried to reach does not exist. Please try 550-5.1.1 double-checking the recipient's email address for typos or 550-5.1.1 unnecessary spaces. Learn more at 550 5.1.1 https://support.google.com/mail/?p=NoSuch... -…

Hi Joseph, I can see your a site-admin of two different sites, but advising you here might produce a different answer depending on the service level of the product. In general, my suggestion is instead of using Jira Service Management (JSM) to create articles, use Confluence to create these kinds of documents. To make sure…

Hi @Sebastian Ramirez I am afraid that I only see a single paid site that your account is a member of. I do not see any free Atlassian Cloud sites on the same account you are using to post to Community. Could you please let us know the URL of that free cloud site? With that information I can investigate this further.…

Hi @Paula Jimenez If I understand correctly, you are wanting to delete your account. I can see that your account is currently the Billing and technical contact of an Atlassian Cloud site. This will prevent you from being able to delete your account. If you no longer want to use that site, and do not require the data within…

Hi, I understand you are looking for more information in regards to using the Customer satisfaction surveys provided by Jira Service Management. I'd recommend reviewing, What are customer satisfaction surveys (CSATs)? These surveys can be turned on or off on a per project basis. These surveys are only sent to customers…

Hi Andreas, Sorry to hear about this problem. I have not been able to recreate this problem, but granted I don't have the same Android device as you. This is something you can still submit to us within the Jira Cloud mobile app for Android. To do this, go to the app, click on your user avatar or Initials in the top right…

Hi @Yevhen Stepanenko I can see from your screenshot that you are not logged in to Jira as a site-admin. If you were, then when you click that Apps drop-down you would see an option to Manage apps. From that page you can remove it. I think you have a second account at play here. Perhaps you're using a different browser for…

Hi Joseph, I understand you want to be able to create other knowledge base articles, but not link these inside a Jira Service Management (JSM) customer portal. For that level of function, you will need to add the Confluence application to your site. You can do this within the admin.atlassian.com site > select this site or…

Hi Niklas, I understand that you are looking at the administration section for Users in your Cloud site, but that these users are not updating within this view. There was an improvement request for this over in https://jira.atlassian.com/browse/ID-7829 however it was explained that this is expected behavior The 'Invited'…

Hi Andrew, Try changing the hour value from 0:00 to a value of 12:00. Since the time format is expecting an input of 'a', the input requires an AM or PM value. 0 AM or 0 PM doesn't really make sense in that case. There are times when 0:00 can be a valid hour of the day, but in those cases are when using two digit hours…

Hi @Aurobinda De I'm looking at the site https://empealhealth.atlassian.net but it appears that you are the only site-admin of this site. Are you still unable to remove some other admin account? If so, could you please confirm the specific site URL and user account in question you are wanting to remove? Andy

Hi @Daniel Silva Jiménez I am not seeing your email address within our suppression lists at this time. Ask your site-admin to try to re-send the verification. If you're using a different email address please let me know.

Hi Rusen, I did a lookup on your domain and found only a single entry for your domain in our email suppression list. vlad@[redacted]SP:USA:atlassian-mail-prd550: 550 5.4.1 Recipient address rejected: Access denied. AS({hex}) [LO2GBR01FT030.eop-gbr01.prod.protection.outlook.com]2022-01-13T11:16:31+00:00 I have removed this…

Hi @akirkwood1 I created a support case for this which you can access over in https://getsupport.atlassian.com/servicedesk/customer/portal/23/JST-761454 Please confirm the URL of the site in question on that support ticket and someone from our support team can then assist you further here. Regard, Andy

Hi, I understand that you are seeing this warning of You'll need to shorten your message when in Microsoft Teams and trying to add a Jira Cloud issue within a message. I checked with some of the developers of our Jira Cloud for MS Teams integration. They indicated that this is a limitation within Teams itself. As such I…

Hi @Steve Brewer I removed this entry again, it once more had an error of 550: 550 5.1.1 Requested action not taken: mailbox unavailable 2022-05-09T13:16:51+00:00 While this should allow mail to be received by you again, I think you are going to continue to have this problem. I took a closer look at your MX records for…

Jira Cloud includes a system plugin by the name com.atlassian.jira.jira-email-processor-plugin however the versioning system is completely different in our Cloud product. This isn't exactly the same, but I believe it provides the same functionality. As for migrating data related to this, it depends upon how that data is…

That plugin is specifically designed for Server and Data Center editions. There is no equivalent for Jira Cloud. But honestly, there really is not a need for this within our Cloud architecture. In server this can be helpful to let you know when environmental factors can negatively affect your performance, but in our Cloud…

Hi @Valerie Mejsnarova Sorry to hear about this problem. I want to make sure that you are using the correct location here. The page you should be navigating to is https://id.atlassian.com/manage-profile/account-preferences On that page you should be able to set your language preference and then have those options affect…

HI Sherry, Sorry for the inconvenience, it seems that address was being suppressed by our mail system with the following error: 550: 550-5.1.1 The email account that you tried to reach does not exist. Please try 550-5.1.1 double-checking the recipient's email address for typos or 550-5.1.1 unnecessary spaces. Learn more at…