Andy Heinzer Atlassian Team

Hi Frank, Yes this is an unauthenticated remote code execution vulnerability, as per the Confluence Security Advisory page for CVE-2022-26134. Confluence instance(s) are vulnerable regardless of the authentication mechanisms currently configured. Disabling anonymous access does not provide sufficient means to mitigate this…

Hi Lyle, It is possible that this relates to our most recent security advisory for Confluence Server/Data Center. Please upgrade to 7.14.7 (released today), as this contains a fix. If you cannot upgrade right away, the advisory has mitigations steps you can apply as a temporary workaround. Thanks Andy

Yes 7.13.5 is affected. We have released updated versions that contain a fix for this issue today. Please update to a fixed version as soon as possible. If you cannot update right away, then the advisory now contains additional mitigations steps you can take to protect yourself.

Yes, 7.4.11 is affected. Please upgrade to 7.4.17 or one of the other fixed versions listed in the advisory.

Hi @Susan Hauth _Jira Queen_ Sorry to hear about this problem. Thanks for the screenshots, it helps to clarify what you are seeing here. I think this is a known bug we are tracking over in JSDSERVER-10793. I believe this stems from the fact that the backslash character \ is also used as a means to escape certain…

Hi Bruno, CVE-2022-26134 only pertains to Confluence Server and Confluence Data Center. It does not affect Jira Service Management.

Hi Mark, Try restarting the slack client first. If you're still seeing this happening to new messages, then could you share with us the exact text that is being added to the comment? 

Hi @Rodrigo Calabretta I have removed your email address from our suppression list. Please ask your manager to resend the invitation link once more. It should work now. Andy

Hi The request type field is a special custom field created by Jira Service Management. Only Jira Service Management requests will have this field within the issue. You can search for this using JQL, but you can't always do this in the Basic search like your screenshot. Try clicking the link to "Switch to JQL" on your…

Hi Bhavana, I understand that you have Jira Cloud integrated with MS Teams, and that the account id passed from Jira does not convert to the person's username in MS Teams. I suspect that this user account might be using an email alias. If this happens, the user account might not sync up as expected in Teams. I would…

Hi Paul, Unfortunately, Jira Cloud does not have app passwords at this time. I did not find an existing feature request for this, so I created one for this feature in https://jira.atlassian.com/browse/JRACLOUD-79138 We don't have a timetable for new feature like this, but it might help to take a look at our new feature…

Hi @Mark Theunissen I got an update from our development team about this issue. They reported that they shipped a fix for this problem very recently. Just wanted to let you know. Thanks for reporting the problem behavior to us. Andy

Hi Gihan, I see that you had another ticket over in https://getsupport.atlassian.com/servicedesk/customer/portal/35/CA-1833879 where you disclosed your email address. I was able to remove this from our suppression list. You should not be able to receive new notifications from our Cloud services. Andy

Hi @[deleted] I have created a support case on your behalf over in https://getsupport.atlassian.com/servicedesk/customer/portal/23/JST-767240 Someone from our Jira Cloud support team will reach out to you there about this problem. Andy

Hi Marco, In your case, I believe the message translates to You don't have access to any support projects Which means the user's account is valid, but does not have access to any of your JSM projects. I recommend that you try to add them to one or more JSM project in the customer role. To do this you can follow the steps…

Hi Philip, I've only seen this kind of reported behavior before once. In that case, it appeared to have been caused by a browser extension that was inadvertently blocking resources that Jira Cloud needed in order to execute commands such as transitions, deletions, etc. Even if that's not the case here, you could use the…

Hi Drue, If you have public sign up enabled, and the service management projects are open to all users, then the behavior here might be working as expected. I suspect that you would have to restrict at least one of these projects so that only specific users have permissions to open requests in a project. *…

Hi Nico, I cannot seem to recreate the screenshot you have in the first section. I would recommend that you create a support case with out Cloud support team. I can see that you are a site-admin of a paid cloud site, so you can create a support case by going to https://support.atlassian.com/contact My first guess would be…

Hi Marek, I can't seem to make my cloud site perform this same behavior. Could you try to use the Revert to default link on that page? I suspect that there might be something amiss with your environment here if you're seeing text in the preview that isn't contained within the Content window. If this problem persists, them…

Hi Daniel, I don't believe we have a feature at the moment to force the user interface to always show the email address here. But I can see how that could be useful here. You can select users by their email address if you know it. As for improvements to this, well that depends upon where within Jira you are seeing this…

Hi Mason, I came across a feature request that seems to be related here, please see https://jira.atlassian.com/browse/OPSGENIE-521 The error message being generated here is Jira responding that that it is unable to set the resolution field here. There are a couple of causes for that error. One is that the workflow might…

Hi Duy, Disabling two factor authentication is possible, but there is a big caveat you need to be aware of before trying this. Please see Manage two-step verification for your Atlassian account. It explains the steps to set this up but also mentions: Be aware that if your organization admin has required you to have…

Hi Victor, If you're using Jira Service Managment, then customer satisfaction reports from Jira Service Management can already show a graph of trends. You can see this by going into the Reporting section of the project and then choose Satisfaction. If that report doesn't exist yet, please see steps in Track customer…

Hi @Karolina Staśkiewicz I have removed your email address from our mail suppression list.

Hi Zachary, This is possible to do with some of automation smart values. Specifically see the examples in Jira smart values - lists. Automation will need to treat those comments like they were a list for this to work. Try changing your Comment Body: line value to be: Comment Body: {{#issue.comments}}{{body}}{{^last}},…

Hi Gilson, I am not familiar with using AWS step function triggers. However a quick search of marketplace returned a few tools that might help. Is this an integration you are looking to make from Jira Cloud? If so, these might not all be helpful as they appear to be integrations for Jira Server. I did come across this…

Sorry to hear about this problem. It appears that some of the card details look blank in your view. I have not seen this particular problem before. Are there other users in your site that have this same problem? Have you tried to use a different browser or possibly incognito mode? I am curious if something like an…

Hi Praveen, I'm not sure I fully understand the kind of report you are looking for here. It sounds like you are looking for a report in regards to the related issues to issues within a sprint. I fear that the Sprint report or Epic report won't be able to show you all this information. I did come across a feature request…

Hi Provided you followed the steps in https://community.atlassian.com/t5/Jira-articles/ATTN-Changes-required-for-Jira-mail-servers-using-Google-email/ba-p/2005850 and created an App Password in gmail, and then updated Jira mail handler with this app password for that account that's all you need to do here. I don't expect…

Hi Ahmed, I can see that you have some project permissions, at least enough to view issues in the VIS project. But board filters can be complex in a way to pull issues from other projects. Could you share with us the JQL for that board filter? If you're unfamiliar with this part please see Editing a boards filter for info.…