Andy Heinzer Atlassian Team

This thread appears to be a duplicate of https://community.atlassian.com/t5/Jira-questions/Re-New-user-not-receiving-invitation-email/qaq-p/2102495/comment-id/545388#M545388 I've responded on that thread about this issue.

Hi, I found that email address you listed was generating a bounce message from the mail server. That error message was: 554 5.4.7 [internal] message timeout (exceeded max time, last transfail: 421 4.4.0 [internal] no mail servers for this domain could be reached at this time) I have cleared this suppression from our…

Hi, I found your email address was being suppressed by our mail system. I have removed that address from the list. You should be able to receive notifications again. Sorry for the delay here, I was off last week. Andy

Hi, I understand you are looking for an unlimited user agent license for Jira Service management. It appears that your screenshot comes from https://www.atlassian.com/software/jira/service-management/pricing If you enter in the number of users you have in the section above where your screenshot is, such as 5001, you will…

Hi, I see that you created a ticket for this over in https://getsupport.atlassian.com/servicedesk/customer/portal/35/CA-1916867 and from that ticket it appears that this has since been resolved. Regards, Andy

Hi @Jiří Karkoš I checked on the specific email address in your screenshot, but from what I can see there have not been any bounced or blocked email messages sent to that address since at least August 2nd. From translating that screenshot, it would appear that our system has tried to send an account verification email to…

Hi Roudy, I found there was a bounced message to your email address of 554 5.7.1 [internal] recipient address was suppressed due to customer policy I have removed the suppression from Atlassian's side, you should now be able to receive new notifications now.

In this case, we created a support ticket to investigate this further, see also https://community.atlassian.com/t5/Jira-Service-Management/Customer-not-receiving-email-notification/qaq-p/2090912#U2091024

Hi, Sorry to hear about this problem. I created a support case on your behalf for this problem. Please see https://getsupport.atlassian.com/servicedesk/customer/portal/23/JST-786464 Our support team may inquire for more information such as the specific customer email addresses so that we can investigate further. You can…

Hi, Sorry to hear about this problem. There is a related community post that I think might apply here. Please see https://community.atlassian.com/t5/Sourcetree-articles/Bug-Fix-Sourcetree-for-Windows-authentication-error-when/ba-p/1965968 In that post David outlines some steps you can take to work around this problem. I…

Hi Tomasz, I checked this address on our side, however I did not find any bounce message from the stmp server side of things. I only found one message to that user in the past 5 days. Our system shows this was sent at 2022-07-26T14:27:28.000Z and that this was registered as delivered. I would recommend trying to re-send…

That is unfortunate. It might be worth looking into restoring a backup of your Jira data if you have it. In your case, there is not a clear undo or quick fix for this. Those issues could be moved to a new project, but deleting the old project and renaming another project is known to cause the behavior you have seen here.…

I grew up with a Catalpa tree in my yard. It was odd because it would fruit these long, spindly pods, that when they fell would always leave such a mess. The pod was shaped like a bean pod, but the shell was very wooden, or bark-like. It was kind of strange to me because I don't recall seeing other trees that did that. I…

With that error message it means one of two things must be true. Either your credentials have not been entered correctly in the API call OR your account does not have permissions needed within Jira to view that issue. If you're sure that you have created the personal access token correctly and are using it as described in…

I can't remember which account it was last time, but this time I found only a single account on your email domain with a recent bounce. Again the error was: 550: 550 [internal] [oob] The recipient is invalid. 2022-07-19T12:51:31+00:00 I have removed this suppression from our side.

To answer the second part first: In order to get these issues to link you do need to first add the integration between Jira Cloud and that development tool. For Bitbucket that would be done in the DVCS settings. For Github, you need to add the Marketplace App…

@Florian CRETINON I'd recommend creating a support case on https://support.atlassian.com/contact @Paweł Pisarski I cannot view the details of your site. But I'd recommend creating a support case. Your site should be able to create a support case if you choose the "Jira Work Management" product on your site. The other…

Hi Maryse, I have seen this similar complaint in the past. The user last login time only applies to licensed users when then login to the site. This poses a situation where unlicensed Jira Service Management users (users in the customer role) don't get counted in this page, even when they are able to login (but only via…

Hi, I found that your email address has had several bounced messages from our Cloud services recently. 554 5.7.1 Service unavailable; Client host [a.b.c.d] blocked using spamcop.dnsbl; Blocked - see https://www.spamcop.net/bl.shtml?a.b.c.d But we are also seeing email bounce messages such as 421 4.4.0 [internal] no mail…

Hi @AlekseyD I created a support case on your behalf over in https://getsupport.atlassian.com/servicedesk/customer/portal/23/JST-783685 We have requested data access. If you would consent to this, our support team can take a closer look at your cloud environment in order to help troubleshoot this problem further. Regards,…

Hi, I found there were several entries in the suppression list from your domain, such as 550: 550 5.4.1 Recipient address rejected: Access denied. AS({hex}) [FR2DEU01FT021.eop-deu01.prod.protection.outlook.com]2022-07-13T07:03:23+00:00 I have removed these from the suppression list. Andy

Hi I understand that you want to be able to create requests in Jira Service Management using the REST API. However, in order to do that, you need to use a user account that has to authenticate to the system. There is a overview over in https://developer.atlassian.com/cloud/jira/service-desk/rest/intro/ that explains the…

Hello, If I understand the reported problem here, the issue collector is not recognizing the expected user account of the reporter's email address. I suspect that you might be running into the same or similar problem to the ticket https://jira.atlassian.com/browse/JRACLOUD-44338 There is the possibility that the user in…

Hi, If I understand your question, you are wanting to customize which fields are present in the creation of a Jira issue from Slack. I don't believe this is something that can be customized right now. But we are tracking this feature over in https://jira.atlassian.com/browse/API-157 I recommend watching that issue for…

Hi Lorrane, You can use the command in slack of /jira notify in order to receive Jira issue updates as a private message within Slack. This has been a feature for some time now within the integration, at least since https://jira.atlassian.com/browse/API-80 There are also additional documentation on the commands you can use…

Hi @Rob Horan Customers should contact Atlassian Support to report on those topics as well. The support channel you can reach is dependent upon your support option. For end users, or site-admins of free plans the only support is here in Community. But you are still welcome to report such problems to Atlassian here in…

Oh, you're using Jira Server or Jira Data Center. Those products use personal access tokens. The concept is similar to how our Atlassian Cloud uses REST API tokens, but the previous documentation I cited was specific to our Cloud platform. The authorization headers are completely different when using Server/DC Personal…

The use of the API token is still valid for this. But many times users are confused over which API token to use. For requests like this, use the API token for your account which you can create by following the steps in Manage API tokens for your Atlassian account. I've recently found other Cloud site-admins and…

Hi @Ankit I have removed the suppressions I found for users on your email domain. I also came across a helpful guide that applies to you here. Please see https://community.atlassian.com/t5/Jira-articles/Unblocking-Office365-emails-for-Atlassian-Cloud/ba-p/1870108 in that article, Daniel explains how to configure…

Hi, I understand that you are wanting to prevent sending a customer survey (CSAT) when the issue is closed with a specific status. At the moment this is not possible to do. But we have a feature request for this over in JSDCLOUD-5691. I recommend watching this issue and voting here to help our team prioritize changes and…