Andy Heinzer Atlassian Team

Hi. I found one user on your email domain that received an email bounce last month. The message was 550: 550 [internal] [oob] The recipient is invalid.2022-06-16T17:47:50+00:00 I have removed this from our suppression list. You can try to send notifications/invites to that user again now. It should work now. Andy

Hi Sean, Thanks for posting all this information. The specific string and the screenshots help a lot to understand what is happening here. Your example string here has exactly two asterisks within it. Because this character is used within our markdown, it appears this is being interpreted as your desire to italicize the…

Hi Ben, While I'm no expert on using Basecamp, from your description of using it, and a quick review of their site, I think I now at least have a basic understanding of its functionality. Jira does not have a message boards feature. But from looking at their website, I can't help but think that the types of information…

Hi Justin, Sorry to hear about this problem. From reviewing your description, I believe I found an existing bug for this behavior. Please see https://jira.atlassian.com/browse/JSDCLOUD-11164 for more details. There is not a work-around listed for this yet, but I would recommend watching that bug ticket for updates on this…

I've created a feature request for this over in https://jira.atlassian.com/browse/CONFCLOUD-74250

Hi Asif, I understand that you are wanting to embed information from gitlab within Confluence. I'd recommend checking out our Marketplace search based on that criteria https://marketplace.atlassian.com/search?hosting=cloud&product=confluence&query=gitlab It appears there are a few different solutions out there to help…

Hi, I understand you are trying to use OAuth to authenticate in order to use the Insight REST API endpoints. For other auth methods like basic auth, you can just call the direct cloud site, (ex https://example.atlassian.net ) However when using OAuth 2.0, the calls are directed to a different site, and with a different URL…

Hi Fengwei, I understand that you are wanting to be able to set the description field of the Jira issue created from the opsgenie integration. There is a limitation here. We are tracking this over in https://jira.atlassian.com/browse/OPSGENIE-385 for Jira/JSM <> Opsgenie integration and a related JSM <> Opsgenie over in…

Hi I understand that you are using Jira Cloud for Sheets app, and want to be able to pull issues from two projects in the same query. You could do this in two different ways: =JIRA("(project=ProjectA OR project=ProjectB) AND status=DONE", "issuekey, summary, status, assignee.emailAddress, labels, mycustomfield") or…

Hi, If you were using the workflow triggers alone in Jira, I don't think their will be a way to distinguish between the branches. However if you use Automation within Jira, then you can actually use a smart value to do this. Check out {{pullRequest.destinationBranch}} the documentation in that link explains that you can…

Hi Roberto, Sorry for the delay in response. The error you are seeing here would indicate that your client is unable to resolve the SSL certificate of the site you are trying to connect to here. Is this trying to connect to our bitbucket.org site? Or some other Bitbucket server instance? I checked our current certificate…

Hi Tobias, If I understand the problem here, some values in this export appear to be using the accountID, while others the worklog author appears to be a username of sorts. From testing this out in my own Jira Cloud site, I have found that many worklog entries are pulling the lower_user_name field from the Jira database…

If your automation rule looks exactly like mine, then yes, the fix versions on the parent issue will persist when that field is changed on the child issue. However when you set this up, within the edit issue action there are different options for how a value can be copied. For fields like fix version, which are arrays, you…

Hi @Moritz Diedenhofen I found a single user on your domain that was on our email suppression list. The error message was 550: 550 5.1.1 ...@... Recipient address rejected: ... in virtual alias table2022-06-17T09:29:22+00:00 I have removed that address from the suppression list. Please try to resend the verification or…

Hi Nathan, Are you using the Jira Cloud app (either for IOS or Android)? Or are you trying to access the Jira Cloud site using a mobile web browser? I would expect that you could scroll in either case, but I'd like to try to learn more about your specific environment here to better understand the behavior you are reporting…

Hi Shiva, We have a KB article that should help here. Please see How to import issue links from a CSV file in Jira. It explains in more detail that you can refer to these issues by using the known issuekey of those other issues, and then mapping that value into column to represent the link type. Please note, that to follow…

Hi Sarang, It sounds like you are unable to search JQL to find the issues you would expect here. There is a known limitation of this behavior in team managed projects over in https://jira.atlassian.com/browse/JSWCLOUD-18398 In team-managed projects, it appears that subtask issue types are not storing the sprint values in…

HI Joice, If I understand your request, you want to view a velocity chart on your project of the recent sprints. If this is a Jira Software project, then this should be possible. More details are in * Company managed Software projects:…

Hi Douglas, I understand that you want to be able to copy the fix version from a story issue type, back to the parent issue. For stories, the parent would be the Epic. The initiative would be more like a grandparent. What you could do would be to create an automation rule like this: In this rule, anytime the fix Version…

If I understand your request, you want the slack integration with Jira to be able to send a message within an existing thread. I don't believe that this is possible to do with the official integration. There have been other users that have requested this in the past such as…

Hi Birger, I understand that you are wanting to claim the domain of your current email address @d****.no but are unable to. That error message you received is accurate. Another account has already claimed that domain. Looking at the email address of the organization admin that claimed that domain, it appears to be an…

Hi @Monzer Hijazi When you use the Jira Core/Jira Software REST API endpoint of POST /rest/api3/issue to create new issues, these are not setting the request type field within the request. Using the other endpoint will do that automatically. That field is required to be set for a Service Management request in order to use…

Hi Dylan, It appears that you have two different accounts here. The one you used to post this message has an email address of support@example.com. However the site-admin account for this Cloud site is just using your first name at that same email domain. You will need to login with that account in order to regain the…

Hi Charles, Sorry to hear about this problem. I have created a support case on your behalf over in https://getsupport.atlassian.com/servicedesk/customer/portal/23/JST-779398 Please confirm which Cloud site you are using on that support ticket so that our team can help you with the next steps. Regards, Andy

Sorry to hear about this problem. I have created a support case on your behalf over in https://getsupport.atlassian.com/servicedesk/customer/portal/23/JST-779389

Hi Sorry to hear about this problem. It appears that there might be a problem with the way that Jira is setup. There is a very similar thread over in https://community.atlassian.com/t5/Jira-Software-questions/Unable-to-delete-status/qaq-p/659938 that would tend to indicate that this could be a configuration problem in…

Hi, At the moment, there is not a native support for this. But there is a ticket where we are tracking this over in https://jira.atlassian.com/browse/JSWCLOUD-20460 I did come across a number of possible solutions in Marketplace https://marketplace.atlassian.com/search?hosting=cloud&product=jira&query=azure%20git I…

Hi Miles, I only see a single message sent your address recently. The timestamp on the delivery was 2022-06-30T06:51:36.000Z There are no entries for that email address. Is it possible you are using a different email address? You might want to reach out to a Jira Admin to see if they can use the Notification Helper to…

@Srikanth Y - I have not found any suppressions on the email address for this account. Is there perhaps another email address you are using?

I created a corresponding request for Jira Server/Data Center over in https://jira.atlassian.com/browse/JRASERVER-74088 Thanks for updating the jracloud ticket and this thread with the updated info.