Andy Heinzer Atlassian Team

Hi, I took a closer look at your site. It appears that there is only a single site-admin for your site, Mark Tangeman. I recommend reaching out to that user. If that user is no longer with your company, then I would recommend reaching out to your email administrator to seek to temporarily re-activate his account. Since his…

In your case, it appears that one of our sending email IP addresses has been blocked by spamcop. I found a bounce error of: 554 5.7.1 Service unavailable; Client host [a.b.c.d] blocked using bl.spamcop.net; Blocked - see https://www.spamcop.net/bl.shtml?a.b.c.d We have an internal issue raised with our mail team to address…

I checked another system and found a new suppression that was just generated as of today. 550 5.1.1 Recipient address rejected: User unknown in virtual mailbox table I have removed this suppression as well. Try sending the invite again.

Hi @OCP Admin At the moment it appears that the license for your site has expired. This is why these accounts are not behaving as expected. Once the license for Jira Service Management has been updated/renewed, then I expect that this will work as expected. I can see that you already have a support case over in…

Hi William, Sorry to hear about this problem. I see that you recently create a support case (today). Perhaps the source of the problem has already been resolved. However I have reached out to my internal support team to better understand why you might have been receiving this error. Andy

Hi Thomas, Thanks for that information. I created a support case on your behalf over in https://getsupport.atlassian.com/servicedesk/customer/portal/23/JST-796818 Please grant our support team access to your site. With that, our team can investigate the behavior here in more depth. Cheers, Andy

Hi, The behavior here sounds like something is changing the value for that field. Perhaps automation. Try looking at the issue History. I think in your screenshot it would be the button that's called 'Verlauf' within the issue view. This can at least show you the value of that field historically. As well as who might have…

Hi Viktar, Sorry to hear about this problem. However the official release notes for 8.22.0 Jira Core and 8.22.0 Jira Software both indicate that the release date was 16-Feb-2022. It would appear that the release date posted to https://www.atlassian.com/software/jira/update is incorrect. I have created an internal issue to…

I was able to remove the suppressions of email to that address. Try to send the verification again now. It should be resolved. Andy

Hi, I was not able the account you are referring to. Could you please post the email address of that user? With this information we can check it against our system. Thanks Andy

In theory, it is possible. But from my own experience supporting customers trying to make similar upgrade jumps, there are many pitfalls. For example, there is a required upgrade version if you have Jira Service Management (formerly Jira Service Desk) data in your 6.4.x version. You have to upgrade Jira to a version…

@Rajesh_Ramankutty In your case, I'd recommend creating a support case with our support team over in https://support.atlassian.com/contact The initial report on this thread was due to a temporarily service failure on Atlassian's side that caused some sites to not be able to verify. To the best of my knowledge that problem…

Hi Angelo, I saw that there were some bounced messages to your address recently. I have removed these suppressions from our side. Please try to resend the invitation once more. It should work now. If your email address has changed recently, please let us know the exact email address you are using here and we can…

Hi, I found there was a single user on your domain that had an email bounce from the SMTP server. 550: 550 5.4.1 Recipient address rejected: Access denied. AS({hex}) [FR2DEU01FT006.eop-deu01.prod.protection.outlook.com] I have removed this suppression from our side. You should be able now to resend that invitation.

Hi Phan, Sorry to hear about this problem. I took a look at our mail server logs for your address, but I did not find any clear email bounce messages. In fact I found only one recent message that appears to be a Jira invite:…

Please review https://support.atlassian.com/user-management/docs/verify-a-domain-to-manage-accounts/#Verify-over-DNS It can take up to 72 hours for your domain to verify after the DNS changes take effect. But again, you need to increase the TTL (Time to live) values of these TXT records. According to my DNS server, your…

@Vruti Thakkar I found there were again several addresses on the suppression list. I have removed these once more. Each of these had an SMTP error of 550: 550 5.1.1 before the rest of the message appeared to be truncated. I would recommend that you reach out to our support team in https://support.atlassian.com/contact/…

Hi, I did a check of your email domain, but I did not find any users on your domain that have any current record of a bounced SMTP message. If the user is still not able to receiving email from one of our systems, please let me know the email address of that user so that i can investigate this further. Thanks, Andy

Thanks for that info. I was able to remove the suppressions for 2 other accounts on your domain. Try to resend the invitation again. One of those generated an SMTP error of 550 5.1.1 ...@... Recipient address rejected: {hash} address: host techguides-it.mail.protection.outlook.com[a.b.c.d] said: 550 5.4.1 Recipient address…

Hi @Benjamin Marsh I found your address was having an error message of 450 4.2.0 <***@techguides.it>: Recipient address rejected: Greylisted, see http://postgrey.schweikert.ch/help/techguides.it.html While I have removed this suppression from our mail system, it is possible that this other url in the SMTP error message of…

Thanks for the screenshot. It looks like the CNAME records are being proxied. This would explain why they are not being propagated to other DNS servers yet. I found another guide some users made over in https://easydmarc.com/blog/atlassian-spf-and-dkim-setup-step-by-step/ which indicates you need to Note: For CNAME…

Hi, The free vs paid site won't make a difference here. It looks like you are trying to follow the steps in https://support.atlassian.com/user-management/docs/verify-a-domain-to-manage-accounts/#Verify-over-DNS But I can see that you are missing several expected DNS records here. For example, when I ran a terminal command…

Hi @Xiaoxu Li Sorry for the delay here, but I was unable to find any recent messages attempted to be sent to your address. Is your email address the same as the one you use to login here to Community? If your address is some other value, please let us know so that we can take a closer look.

I have removed that email address from our suppression list. There was an error from the SMTP server of 554 5.7.1 [internal] recipient address was suppressed due to customer policy That user should be able to receiving new notifications now. Andy

Hi @이건호 I looked into your domain, while I have removed your email address from our suppression list, I do not believe this will be enough to resolve the problem I found here. There was an error from the SMTP server of: 421 4.4.0 [internal] no mail servers for this domain could be reached at this time That error indicates…

@Nicus It depends on your network infrastructure. Some systems might have restrictions upon which domains/IP addresses that your end users can contact. For example, if your network requires users to use a forward proxy, then these domains might need to be added to an allowlist within that device configuration.

At the moment, I don't have a clear way to avoid this problem. We are working on a means to let site administrators self-service this kind of blockage, but there not a clear time table on when this might be available.

Hi, I found that there were a few bounced emails sent to users on that domain. The SMTP error was 550: 550 5.1.1 ...@... Recipient address rejected: ... in virtual alias table2022-07-12T05:30:39+00:00 I found about 10 such replies on different accounts in that domain. I have removed these address from our suppression list.…

Atlassian does not own or provide that kind of product. It appears from reviewing their site over in http://docs.vnnox.com/display/VNNOXEN/3.4.1+Getting+Started that they are just using our product Confluence to provide their own documentation. If their documentation is insufficient to answer your question, I'd suggest you…

I tried to lookup the DNS of your mail server. At least from my own machine the results cannot find an IP address of your mail server. % nslookup mail.synergyinfotech.in Server: 10.104.240.53 Address: 10.104.240.53#53 ** server can't find mail.synergyinfotech.in: NXDOMAIN This is most likely the root cause of the problem…