Andy Heinzer Atlassian Team

@Mojammel Hossain I've seen that error in responses as well. However when I see it, it tends to be because the encoding wasn't done correctly or the authorization is also attempting to a username outright. I'd recommend walking through the encoding steps in Basic auth for REST APIs. I have seen that trying to encode this…

Hi @Danny Ziegler I was not able to locate any existing support ticket for this reported behavior. So I created one on your behalf. You can access this over in https://getsupport.atlassian.com/servicedesk/customer/portal/23/JST-848188

Hi @Sepehr Baghi It appears that this free plan site has been deactivated. It seems that there was some kind of change made in the last month to prevent the auto-renewal. I'd try to see if you can visit https://admin.atlassian.com perhaps you can reactivate this yourself. But if for some reason you cannot, I created a…

Hi @Erik Chan I found there was a suppression on your email address. There was a bounce message of 550 5.1.1 Recipient address rejected: User unknown in virtual mailbox table I have cleared this suppression from our side. I did not locate any other suppressions on your domain. You should be able to receive notifications…

Hello @Melanie Hubert, I found a single user on your domain with a suppression on it. The response had this info associated with it: 550: 550 Address invalid (ID:550:1:1 (mi001.mc1.hosteurope.de))2023-02-16T14:22:00+00:00 I have cleared this suppression from our side. If this problem persists, please let us know the exact…

Hi, I understand that you have an existing SSH key you want to use with sourcetree rather than be forced to generate a new one. You can do this, although it tends to be more complex to setup than it would be to just allow sourcetree to generate its own. That said, you can follow the steps in Set up personal SSH keys on…

Hi @chatzisavvas.6 It appears that one of your site-admins have already created a support case for this problem. That ticket is over in https://getsupport.atlassian.com/servicedesk/customer/portal/48/PCS-157835 although you likely do not have access to this request. In order to create this kind of support request, it…

@Ilya Shakutsin I have removed the suppression for that account. I found there was an original bounce message of 550-5.2.1 The email account that you tried to reach is disabled. Learn more at 550 5.2.1 https://support.google.com/mail/?p=DisabledUser s24-20020a639258000000b004c62c4e2431si1899546pgn.869 - gsmtp with a…

Hi, We are currently tracking an incident where these invitations and some other notifications appear to not be going out for some users. We are tracking this over in https://jira-software.status.atlassian.com/incidents/q6q5df85568d I recommend subscribing to that statuspage incident for updates on this.

Hi @John Vivas We are currently seeing an incident in regards to email delivery. We are tracking this over in https://jira-software.status.atlassian.com/incidents/q6q5df85568d I'd recommend watching that statuspage URL for updates to this. Once we have something more to share on this problem, that statuspage will be…

@Greg Schuler We are experiencing an incident right now around email delivery. See https://jira-software.status.atlassian.com/incidents/q6q5df85568d for more details.

Hi @santhoshkumardk I have attempted to clear the suppression from our side for that account once again. It appears that another support agent attempted to clear that same account about 12 hours ago today. However the very next message our system sent to that address was bounced with a response of: 550 5.1.1 <>: Recipient…

@Line Lengfelder Thanks for flagging that. I was able to reach out to the Enable team and they have reported that this link has been fixed within that page.

@Richard Cross This method above was specifically noted for server. End users do not have the ability to use that method in Jira Cloud since users do not have direct access to the database. That said, you could use a REST API call to endpoint GET /rest/agile/1.0/sprint/{sprintId} In the response of that endpoint is a value…

Hi, I believe the behavior described here is encompassed in this new bug report over in https://jira.atlassian.com/browse/JRACLOUD-80376 It appears that when using a team managed project, if you create a new issue type that has a different workflow, the two-dimensional gadget will not correctly display the statuses from…

The CA ticket is the correct channel in this case. I can see that @Mawi Team Geschäftsführung is not the Site-admin of the site in question. Our support team can reveal the site-admin's name to Manfred within that case. I would expect that he would need to reach out to that user to promote them to site-admin on the site.

I believe one of our Partner Managers reached out to Roko to address this. Seems like this other post Roko made in https://community.atlassian.com/t5/Atlassian-Solution-Partners/Our-attlasian-partnership-have-been-rejected/qaq-p/2233221 confirms this.

Hi @Tirshavira Andaristi I created a support case on your behalf in https://getsupport.atlassian.com/servicedesk/customer/portal/23/JST-840749 It appears that this might be in relation to the bug that Trudy mentioned in https://jira.atlassian.com/browse/CONFCLOUD-74727 If that is the case determined by Confluence Cloud…

Hi @Melanie Hubert I found that there were suppressions against several accounts from your domain. They had a bounce error and a timestamp of 550: 550 Address invalid (ID:550:1:1 (mi024.mc1.hosteurope.de))2023-01-12T10:17:26+00:00 I have removed the suppression from our side. You should be able to receive new notifications…

Yes it's possible. The documentation in Add request participants through email, explains the expected behavior here and links to other documentation that should help: Agents and project admins can add new customers to a project at any time by including their email address in the “To” or “Cc” field when replying to a…

Hi @João Guerreiro I found that messages were being suppressed to that address. I have removed this suppression just now. Please try to resend the verification once more now. It should work.

My reply regarding the 60 TTL value was concerning Lucas' environment, not your environment, Gregory.

@lucas_dias The service is operational. I can see that you now have a support ticket created for this problem. That is the best place to address this concern. From a quick look at your domain, it appears that your TTL (time-to-live) values are extremely short (60). This can be a problem as the record that our service will…

@Gregory Muir I can see you have a support ticket with us. But it looks like it is currently pending your consent for data access so that our support team can investigate further. Please approve that request so our support team can continue to help here. I'm not sure which record is failing in your case, I can't see that…

@John Funk is correct. The Target End field is specifically used by Advanced roadmaps. From looking at your site, it appears that you are currently using the Free plan of Jira Software. As such, you should know that Advance Roadmaps is only available on our Premium plans. This fact alone will restrict the functionality…

Hi, I see there was a support request made for this already in https://getsupport.atlassian.com/servicedesk/customer/portal/35/CA-2164455 It appears that this email suppression has been removed.

If that doesn't help, then the next steps I'd be interested to see if you can make the JQL in a few more quotes, such as changing it from: project = X AND type in (epic, story, bug, spike, spec) AND fixVersion in ("2022 - Q4","2023 - Q1") OR project = X AND type in (Sub-task,"Bug sub-task") AND status not in ("To Do",…

It might be that the board is not located within that project where you have permissions. Check the steps in https://support.atlassian.com/jira-software-cloud/docs/configure-a-company-managed-board/ I'd be interested to learn the Location value of that board. In your case, I'd expect it to be in project X. But if it's…

Hi @Rémy Dupuis I have cleared the suppressions from our side. I found the following message in response: 550: 550 5.4.1 Recipient address rejected: Access denied. AS({hex}) [MR2FRA01FT015.eop-fra01.prod.protection.outlook.com] When we have this specific error code, there are steps you can take to prevent this problem. I…

Hi @Luiz Gruber The site-admin/billing contact has an email address of projeto@p****.*** I have redacted that email address since this is a public forum. But the domain is the same as yours. In cases like this, I would recommend that you work with your email admin in order to temporarily reactivate that email account. If…