Andy Heinzer Atlassian Team

@Ian Ball In order to recover the organization, we need to have a support ticket. I created one on your behalf over in https://getsupport.atlassian.com/servicedesk/customer/portal/11/BBS-196503 You should be able to access that support request to further this.

Hi @Ian Ball I can see that the domain of your email address has already been claimed. Your organization admin is Logan Byrd. I would recommend reaching out to that person within your organization. For other users that come across this, I'd recommend creating a support case over in https://support.atlassian.com/contact and…

@Berenice Mota That link of https://getsupport.atlassian.com/servicedesk/customer/portal/35/CA-2080281 would only be accessible if you are signed into the hotmail account that created it. It would appear that here in community, you are using a gmail account which does not have access to that issue. Please sign into…

@Nellie Zar I found a similar address on that domain that had the block message of 550: 550 Invalid Recipient - https://community.mimecast.com/docs/DOC-1369#550 [qPf84JWsOZm_zDGOzEAtNg.au7]2022-12-23T04:25:48+00:00 I have removed this suppression from our side.

It is not our practice to remove posts unless in violation of our Community Guidelines, and I have confirmed that your comment was not removed by an Atlassian employee. That said, I found that your comment was removed by a non-employee moderator without our consent. As a reminder, if community members believe any content…

Hi Frank, I found your email address was being suppressed by our system. I have removed this suppression. You should be able to receive new messages from our Cloud service now. Regards, Andy

The site was temporarily deactivated, but it appears that it was reactivated within 1 day from this initial report. It appears to be up and functional today from what I can see.

Hi, There has been an update posted to https://getsupport.atlassian.com/servicedesk/customer/portal/35/CA-2095994 I recommend following up within that support case if you have further questions or concerns. Regards, Andy

Hi @Claes Stråle Just wanted to let you know that we created a new ticket for this translation problem. You can view this over in I18N-3924. Thanks for letting us know. Regards, Andy

In some cases, if the site license has already expired, making a payment is just one step necessary to restore the site. Creating a support ticket with our CA team (customer advocates) is commonly required in order to re-activate the site. I would suggest setting up a recurring payment option to avoid this scenario in the…

Hi @Gary Mcdermott What is the URL of your cloud site? I'm not seeing your account as being associated with any Jira Cloud sites at all. Is it possible that you have a different email account for this site? You would need to use an account that is a site-admin or organization admin to be able to make a payment a site. You…

Hi @Matthew Hutchinson I found that you email address was on a suppression list. I have removed it from from that list. I was not able to locate any other suppressions for any users on your domain. If you know of other users that are not receiving expected emails, please let me know their addresses and I can I try to…

Hi @Ali Samet Arıca I created a support case on your behalf over in https://getsupport.atlassian.com/servicedesk/customer/portal/23/JST-825649 please see that case for additional help here. Regards, Andy

Hi @Cor Zijlstra I understand from the description that you are trying to understand if Confluence server running on 7.19.0 version is using a vulnerable version of jQuery(2.2.4), related to CVE-2015-9251 I have checked internally with our security team about Confluence being affected by the CVE-2015-9251 vulnerability,…

I see you have a support ticket in https://getsupport.atlassian.com/servicedesk/customer/portal/35/CA-2090372 I recommend following up in that ticket. 

Hi @Darius I found there was a suppression on your account. I have removed this. You should start to see notifications from our Cloud services. Andy

The configuration of your mail server is outside the scope of our Atlassian Support here. That said, I would try to reach out to the vendor of your mail server for help and support here. I'm not sure which mail system you might be using, but if it happens to be Microsoft Exchange, then perhaps a guide such as…

Hi @Uniphy I found there was a bounce message of 550 5.4.1 Recipient address rejected: Access denied. AS(201806281) [BMXIND01FT027.eop-IND01.prod.protection.outlook.com] I have cleared this suppression from our side. However I would ask that you please review…

Hi Michael, I found there are several messages that have been bounced to that domain. The first I found was this one: 550-Verification failed for <noreply+ace31060f2b09e33afd5feb64bb5b09c523a07a80b690439c8d88e35@am.atlassian.com> 550-Called: 35.160.84.153 550-Sent: RCPT…

Hi @Berenice Mota I see that you have a support ticket for this over in https://getsupport.atlassian.com/servicedesk/customer/portal/35/CA-2080281 I would recommend following up in that case to address this concern. Thanks Andy

Hi @Sara Mandić I found only one other user on your domain that had a recent bounce message. I have unsuppressed this from our side. Please let me know if you have any other specific users that cannot receive notifications from our services.

Hi Andrew, Sorry to hear about this problem. I created a support case on your behalf over in https://getsupport.atlassian.com/servicedesk/customer/portal/23/JST-820822 With that I believe our support team can better address this problem. Regards, Andy

Hi Nita, When a new custom field is created within Jira, even if it does not appear on any screens, but default that custom field can be a global one. In which case it could hold a value for any issue in the site. Unless the custom field has a specific project context setup, then it is likely that this field exists for all…

Hi @Vytis Baniulis I found your email address was being suppressed by our outgoing mail provider. I have removed this suppression. You should start to see new notifications. Andy

Hi Pat, I created a support ticket on your behalf in https://getsupport.atlassian.com/servicedesk/customer/portal/48/PCS-138046 regarding this problem.

Hi, There have been a few reports of this behavior specifically in team managed projects today. I'd recommend creating a support ticket if you see this behavior over in https://support.atlassian.com/contact as this way our support team can better gauge the number of affected customers. In the meantime, there is a…

Hi Team, I took a look at our side, but did not find any suppression for email accounts on either domain. I believe you already found the solution here. Regards, Andy

Hey @Rodrigo Botelho I created a support ticket on your behalf over in https://getsupport.atlassian.com/servicedesk/customer/portal/23/JST-818508 We will need your consent in that ticket in order to be able to investigate this further. I can see that your account is a site-admin of a paid site, so in the future, you can…

Hi Emma, I created a support ticket on your behalf over in https://getsupport.atlassian.com/servicedesk/customer/portal/23/JST-817731 Cheers, Andy

I found and removed the suppressions for your email address and all of those on your domain. You should be able to receive new notifications now. Cheers, Andy