Andy Heinzer Atlassian Team

Hi @Uncleweb I think there is some confusion over the terms used here. Personal Access Tokens (PATs) are only used within our Server and Data Center products as explained in Using Personal Access Tokens. If you happen to be using an Atlassian Cloud site, those instructions should be disregarded. Instead for Atlassian Cloud…

@Juan Zhang I would recommend reviewing our documentation in https://support.atlassian.com/user-management/docs/control-how-users-get-access-to-products/ Your site most likely has been setup to use an approved domain. When that is configured any user on that domain can automatically join your site. If you don't want that,…

@Nicholas White I have created a support case on your behalf over in https://getsupport.atlassian.com/servicedesk/customer/portal/14/CSP-324587

Hi @Ruth.Cochran I found there was a suppression on your account, I have cleared this from our side.

Hi @Meta Team Thanks for your report. I have not been able to reproduce this specific error, but I did go ahead and create a bug ticket for this just in case over in JRASERVER-76985.

Hi @Jessica Gremillion I took a closer look at your site. It appears that the site had been on a Free plan, and then started a Standard evaluation of Confluence Cloud on 13 Nov 2023. From there it appears the site reached the next months billing cycle without valid payment details. Confluence was suspended on 12 Dec, and…

Hi @jordi I understand that some of your customers are not receiving email notifications from Jira Service Management due to other services such as spamcop having one of our sending IPs on a blocklist. We are aware of this having been a problem recently for some customers. Unfortunately, our free level services have been a…

@Nina Grbic I found there was a suppression on your account, and it seems like others on your domain. I have cleared this for all users of your domain our side just now. I did not find a clear SMTP bounce message for your account, but other accounts on your domain have had a recent bounce message of 550-5.1.1 The email…

@Aysan Rashidi Azar Could you please report those email addresses to Google? There is a link on https://support.google.com/mail/contact/abuse?hl=en Atlassian does not use gmail.com addresses for any official communications. We have seen numerous reports from users that have been seemingly offered employment to post to…

@Fabio Chiavazzo I do not find any bounced messages on our side for your email address. However I am also not seeing that your account is a member of any Atlassian Cloud site at the present time. Which might explain why you do not receive notifications. I would recommend reaching out to your site-admin to confirm that you…

@Adam Hirani From what I can see, mail is being delivered to your address. I would recommend checking your spam folder, as sometimes these can be mis-routed. If they are not located there, I would recommend contacting your mail admin, as it's possible your email service is receiving these, but could be quarantining them to…

Hi Marcel, As explained in Can I change the URL used to access a product? Sites that are only utilizing Free plan products are not eligible for site-renaming. You could upgrade to a standard plan, at which point you can then rename the site URL.

Hi @fastcoder I created a support case on your behalf over in https://getsupport.atlassian.com/servicedesk/customer/portal/23/JST-960978 Even on free sites, this should still be functional, but it appears that it is not in your case. If you can visit that link, there is an option in the customer portal to 'approve data…

@Justin Meyer It looks like the system flagged that post as spam. I have removed that post from the quarantine. It should now appear again on the site.

Hi @karim -Atlassway- From what I can see about your Community account, it looks like you have the role needed to create an article already. However if this still is not working, you are welcome to reach out to communitymanagers@atlassian.com and one of the managers should be able to assist you. Regards, Andy

Hi @Admin Jira SQS I created a support case on your behalf over in https://getsupport.atlassian.com/servicedesk/customer/portal/23/JST-959168 If you want to 'grant data access' you can do so in that link, this might help our support team to investigate a bit faster, but is not always required. While I don't have access to…

Hi @Raymond Lee I am not seeing any notifications from our side being sent from Bitbucket to your account recently. But I did find that there is an existing feature request for Bitbucket to send out notifications for a successful pipeline build over in https://jira.atlassian.com/browse/BCLOUD-20358 If this doesn't help,…

Hi @Guy Rouillard I believe that someone else has already registered the site https://evision.atlassian.net This explains why you cannot gain access to that site, some one else already controls it. You are welcome to create a support ticket if you would like us to investigate further. I know from past support cases, it is…

Hi @Dee from Texas I created a support case on your behalf over in https://getsupport.atlassian.com/servicedesk/customer/portal/35/CA-2775508 Someone from our customer advocate team should be able to better assist you there. Regards, Andy

Hi @Guy Rouillard Is the site you are trying to access https://evision-inc.atlassian.net I took a look at this site and I can see that you are the site-admin of this site, so you should have access to reach the site. I can see that the email address you have used to login here in our Community is the same address that has…

Hi, I can see that you created a support case over in https://getsupport.atlassian.com/servicedesk/customer/portal/23/JST-955419 and that someone else from support has cleared the suppression for your domain. Regards, Andy

@Raymond Lee I am not seeing any messages that have bounced to your address in the past 30 days and I can see there are deliveries to your address. Is it possible that you are using a different email address than the one used to sign in here to our Community site?

@Cyrille GAVORY Looking at that particular email address, I don't see that user has ever created an account with us. You might want to have them creating an account first over in https://id.atlassian.com/signup Alternatively you can try to invite that user to your site, but I have not seen any attempts to send email from…

Hi @Ireen Heemels I found there was a suppression on your account. It appears we attempted to send a message to your address, but your mail server responded with an error of: 2023-12-19T11:06:14.000Z550 5.0.1 Recipient rejected I have cleared the suppression from our side. But you might want to share this particular…

Hi @Richard Chung I found that these users had bounced SMTP messages. In both cases, the error message from the SMTP server was 550 5.4.1 Recipient address rejected: Access denied. AS(201806281) [YT3CAN01FT027.eop-CAN01.prod.protection.outlook.com 2024-01-15T21:39:25.182Z 08DC15FCF2619408] This particular error is caused…

Hi @Justin Meyer I understand that you have created some open-source apps for Jira and want to know more about to best share these with other users. I'd recommend following the steps in Get started on Marketplace. This guide will show you how to create a partner account, which is needed in order to be able to create a…

Hi @Melody Kwan I took a look at your mail logs for your email address used here within Community. However I did not find any messages that were not delivered as expected to your address. You might want to check with the person that is inviting you, to make sure that they have the correct email address for you.

@Elisa Valente I found there was a suppression on your account. I have cleared it now. However I found that a message our system tried to send you received the following response from your mail server: 2023-12-26T12:18:39.000Z550 Mailbox does not exist! When we receive such a reply, we will tend to suppress further…

Hi @Karolina Staśkiewicz I found this bounce message in the SMTP logs: 2024-01-04 02:02:57.748550-5.1.1 The email account that you tried to reach does not exist. Please try 550-5.1.1 double-checking the recipient's email address for typos or 550-5.1.1 unnecessary spaces. For more information, go to 550 5.1.1…

Hi @Lindy van Uden I found that at least one user on your domain had a recent message bounce back with an error message of 550 5.4.1 Recipient address rejected: Access denied. [AMS0EPF000001A5.eurprd05.prod.outlook.com 2023-12-19T07:38:16.946Z 08DBFD4676D20138] This kind of error is something that outlook can be configured…