Andy Heinzer Atlassian Team

Hi @Rúben Santos (1210712) I created this support case on your behalf over in https://getsupport.atlassian.com/servicedesk/customer/portal/23/JST-952106 I have also included your site-admin to that support case, so that we can investigate this error further. Thanks Andy

Hi @Guilherme Henrique da Silva I have created a support case on your behalf over in https://getsupport.atlassian.com/servicedesk/customer/portal/23/JST-952104

Hi @Cyrille GAVORY I took a look at that account, but I have only seen three messages sent to that address from noreply@am.atlassian.com in the last 30 days, and all of them show as being delivered from our side. If that account is still not receiving notifications from us, you might want to reach out to your mail admin.…

@[deleted] I did not find any Atlassian account on that specific email address you provided. However I did see that there were several other users on that domain that had SMTP bounce messages with this kind of error: 550 5.4.1 Recipient address rejected: Access denied. [DU6PEPF0000B620.eurprd02.prod.outlook.com…

Hi @Florian Elischer I took a preliminary look at your site, but I did not find anything that would prevent you from adding more users to the site. I have created a support case on your behalf over in https://getsupport.atlassian.com/servicedesk/customer/portal/23/JST-950707 This way, our support team can investigate this…

Hi @Paul Chi Hoang To the best of my knowledge, no one by that name is employed by Atlassian or Trello. I would ask that you forward the message you received to our https://www.atlassian.com/trust/report-abuse address. If you do so, please understand that you won't receive any reply, but this is at least one way to help…

At the moment, we don't have a means to allow end users or admins to self-service this within our Cloud services. As such reaching out here in Community or via https://support.atlassian.com/contact is the only means to have support clear this suppression. What most likely happened is that we attempted to send a message to…

@bbkt I have cleared the suppressions on your address from our side.

@Sol I found that address was being suppressed, but I was unable to find the original SMTP bounce message. As such I can't say why this happened. I have cleared the suppression from our side. Should this happen again, please let us know within 30 days of the first message not being received and we should be able to at…

@Kavindya Sandeepani Could you please report that account to Telegram? Atlassian does not use the Telegram service in any capacity. I recommend reporting them to Telegram directly in https://t.me/notoscam Reporting these accounts could help to slow or stop the scammers here. Thanks

@ssit2018 I found there was a bounced message to your address. I have cleared this suppression from our side. 2023-12-15 08:55:57.188550 5.1.1 : Recipient address rejected: undeliverable address: host uk-fast-smtpin2.hostinger.io[private/dovecot-lmtp] said: 550 5.1.1 <[redactedemail address]> User doesn't exist: (in reply…

Hi @cmercier84 We are in the process of deprecating certain fields such as Epic Status. In this case it's the 'Epic Status' field that is causing a problem here. In the old setup, that field was all that was used to determine if an epic appears in the Epic panel of an Agile Board (Scrum or Kanban). However in the new…

Hi @Sol Could you please share with us the email address that is not receiving messages from our Cloud services? Once we know that address we can investigate this further. Thanks Andy

Hi @justin_williams I took a closer look here and I understand that these users have been invited to the site, but are unable to see this specific board. While permissions can be changed on a standard/premium/enterprise level licenses, for the Free plan in Jira Cloud, those permissions and project roles cannot be adjusted…

Hi, There appears to have been a problem with some statuspage sites that use their own custom DNS CNAME record. This was causing attempts to reach that page to redirect to our product landing page instead. Our statuspage team is investigating this further, although it appears that at least some sites are working correctly…

Hi @Sudar Aazhi It appears that you already have a support case for this over in https://getsupport.atlassian.com/servicedesk/customer/portal/30/PS-158801 I would recommend following up in that support case, so that we can avoid duplicating efforts to resolve this.

Hi @Farhan Khan I found that this domain appears to have several SMTP bounce errors recently. From our end they look like this: 550-Verification failed for <noreply+198ff2fd96be2308a0229d1c5ce4b444df778a1096b8c12c389c991c@am.atlassian.com> 550-Called: 35.160.136.229 550-Sent: RCPT…

Hi @Vole I saw your other post over in https://community.atlassian.com/t5/Jira-Software-questions/Why-am-I-not-receiving-Jira-email-notifications-anymore/qaq-p/2560218 and responded there. I cleared the suppression for the entire domain.

Hi @Vole I found there was a suppression on emails to your address, and presumably to other users on your same domain. I have cleared this suppression from our side. This usually happens when we have tried to send an email to your address, but the destination SMTP server has responded with a failure message that indicates…

Hi @Nicolas Le Jeune I can see that this particular site currently has no site or organization admins. I have create a support case on your behalf over in https://getsupport.atlassian.com/servicedesk/customer/portal/23/JST-946343 Our support team should be able to help here.

Hi @Rohan Bag I created a support ticket on your behalf over in https://getsupport.atlassian.com/servicedesk/customer/portal/23/JST-945971 If you could, please provide some more details about which specific issue you see this problem on. Also, if you are willing to, you can grant data access to our support team. That part…

Hi @Saiteja Chityala I created a support case on your behalf over in https://getsupport.atlassian.com/servicedesk/customer/portal/41/PSSRV-98534 Someone from our support team will likely reach out to request more detailed log information to better troubleshoot the problem here. Andy

Oh that is disappointing. I created a new support case on your behalf over in https://getsupport.atlassian.com/servicedesk/customer/portal/23/JST-945855

@Raman I found there was a bounced message sent to you. 2023-12-10T00:03:10.000Z550-5.1.1 The email account that you tried to reach does not exist. Please try 550-5.1.1 double-checking the recipient's email address for typos or 550-5.1.1 unnecessary spaces. For more information, go to 550 5.1.1…

@Leo Leung While some of the CVEs have mitigations you can apply without an update, in order to resolve the vulnerability properly we typically have to create an updated version. We do not have a means grant these security fixes to expired licenses. In order to apply these updated versions, you need to have a current and…

@Sathya T I'm not sure I understand what else you might need here. My previous response contains the NDR (Non delivery report) for those two users. That is the information that needs to be provided to your mail provider. If you're using exchange to handle email you might want to review Email non-delivery reports and SMTP…

I believe you have been sent a scam/spam message, and if my hunch is correct then perhaps someone has abused our services to send it to you. Could you share with us the from address on the email that was sent to you? If this is from an atlassian.net address, then this was sent by one of our Atlassian Cloud sites. In which…

@Sathya T I cannot create a means to notify us when a bounce like this happens. But since I cleared the suppressions yesterday, I found there have been 2 new suppressions that have the same errors as the previous examples: 2023-12-05 04:14:34.870 amol.londhey@landmarkgroup.in 550-5.1.1 <amol.londhey@landmarkgroup.in>:…

@Bryan Guffey Yes that is correct.

Jira Cloud and Jira Data Center are technically different products. In turn they actually have different REST APIs, as linked to above. Right now, only Jira Cloud has a v3 of the API, and that v3 is still currently in beta. I don't know of any plans to introduce a v3 API to Jira Data Center.