Andy Heinzer Atlassian Team

Hi @Nenad Niksic I do not see any recent messages that have bounced to your email address in the last 30 days. Perhaps someone else has cleared a previous suppression. If you're still not receiving email from us as expected, I'd recommend creating a support case over in https://support.atlassian.com/contact I can see that…

Hi @Lakshmi Kumari I found there was a suppression on our side for your account. This typically happens if we attempt to send a message to your address and your SMTP mail server responds in a manner that states your account is disabled or non-existent. You should be able to receive new notifications from our Cloud services…

Hi, I understand this is a Jira Server instance that appears to be getting stuck when trying to execute this transition screen. It's unlikely to be a permissions problem, as Jira typically won't show you the transition buttons if your account doesn't have the ability to do that. Since the dialog box doesn't disappear, your…

Hi @vortrexvortexsenko I understand that you are trying to reactivate an expired subscription. Could you please visit https://www.atlassian.com/company/contact/purchasing-licensing?redirectSource=sac-wac-redirect#/?inquiry_category=your_account and enter in the URL or the SEN of the expired site in question? I can see…

@Venkata Sravan Akkinapalli I did clear the domain of suppressions yesterday, but I also just cleared it once more again today in case there were additional bounces.

@GladysA I don't see your account as a member of any Atlassian Cloud site at the moment. Hence there are no logs on my side that shows we have attempted to send email to your address recently (last 30 days). If this is in reference to a Server or Data Center edition of one of our products, such as Jira, Confluence,…

Hi, I believe I came across a bug that feels very similar to what you are reporting here. Please see JRACLOUD-62216. In that bug ticket the field is still being exported, but the column title does not appear as the name of the field itself, but rather "Custom_field <name>" It appears that you have found the workaround of…

15000 issues is a lot of data to return in a single call. I don't believe it's possible to do in a single call. That much data can put a significant overhead on the service. Because of that, the REST API is designed to limit the maxresults to an upper limit. This is a means to protect the service from being overwhelmed.…

@Naresh Patel I am not seeing any bounced messages at the present time from our side recently to any users on your domain. If this is still a problem, I recommend to reach out to one of your site-admins and ask them to create a support case over in https://support.atlassian.com/contact That way they can privately share…

Hi @Venkata Sravan Akkinapalli There was a suppression on your account. I have cleared it now. I found there was a bounce message of 550 5.4.1 Recipient address rejected: Access denied. AS(201806281) [FR2DEU01FT013.eop-deu01.prod.protection.outlook.com 2024-01-31T13:45:56.333Z 08DC2168920BA1EB] This specific error message…

For the sake of other users that might come across this, the edit issue action can either set the value to that field or copy from another related issue. The problem here is that it cannot just add a value to that field. However there is a way to achieve this. Using the More options at the bottom of an Edit Issue action to…

Hi @Meta Team Please see our Atlassian Data Center and Server Bug Fix Policy. I am afraid that I personally don't control which bugs will be prioritized. The team has agreed that this is a valid bug specific to the uninstall aspect of the Windows installation package. Please watch JRASERVER-76985 as this will be updated…

Hi @Randy Michel I can see you have a support case for this over in https://getsupport.atlassian.com/servicedesk/customer/portal/48/PCS-252239 I recommend following up there. 

Not as far as I am aware. If you have an XML data backup of your Jira site, that uses a completely different means of restoring data than the CSV external system import.

Hi all, For the sake of other users that might find this question: The REST API is not designed to create a complete backup of the site. The ability to automate the backups/restores is something that is planned to be overhauled per CLOUD-6498 From that page: Automatic backup scheduling IS on our list, although not in the…

Hi @Ha Piw That email address is not associated with Atlassian in any capacity. Please report that gmail address directly to Google by using the form in https://support.google.com/mail/contact/abuse?hl=en We have seen other similar reports recently of a scam where someone uses gmail accounts or telegram to impersonate…

Hi @vl2 Sorry to hear about this problem. This is a known bug that affects team-managed projects and the external system importer. We are tracking this bug over in JRACLOUD-81933. While you could also map the parent field as a means to work around this problem, that bug ticket also has an alternative approach of using…

Hi @lintek214 I found your email address was being suppressed on our side. I have removed it from that list. Unfortunately, we can't see the initial message that bounced from your SMTP mail server. But typically this happens because the destination mail server responses with a 500 level error that indicates the account is…

@jordi I can't guarantee that you'll never have problems with spamcop on a paid plan. But I would expect it to be far less likely today. Also you could then at least open a support ticket with Atlassian support over in https://support.atlassian.com/contact even if you find that your messages are not being delivered as…

Hi @Kaswan Sachin Check out https://www.atlassian.com/company/careers The job opening available within Atlassian are listed there.

Based on the response of the login page, it looks like your authorization is failing. The payload looks like you're trying to do a POST to that endpoint. While you can start there, I tend to suggest trying to do a GET from that endpoint of a known existing issue that your account has access to. This tends to be a bit…

@Abhijeet Singh I found there was a suppression to multiple user accounts that share your domain. There appears to have been a bounced message to your address on: 2024-01-29T02:38:17.000Z 550 Requested action not taken: mailbox unavailable I have cleared the suppression on our side, but this response from your mail server…

Hi @Michael Schmitz I took a look at your domain. I found that your account we are seeing an SMTP response of 550 Administrative prohibition - envelope blocked - https://community.mimecast.com/docs/DOC-1369#550 [gPJmIV1BPvG0HUNfRrnE0Q.us358] Which indicates that your mail server is blocking email from our IP range of…

Hi @Javon Williams I am not seeing any clear bounce messages when our Cloud services are sending email to your account. I do see a response from the SMTP server of: 250 SmtpThread-6391053-1706904584130@us-mta-98.us.mimecast.lan Received OK [wm-TpwZoMVqgfksUPS9SCQ.us98] But this isn't clearly a rejection message. From our…

Hi @Kavleen Kaur I cleared the suppression on your account from our side. I did not find a clear bounce message in the last 30 days that might help us understand why this started. But it should be working again now.

What endpoint are you calling in your REST request? Perhaps it might help to see the command you are trying to run. But I would recommend that you not post your actual PAT or your actual URL here in Community, as this is a public site.

It looks like you might have 2 different accounts. You'll need to login with the other account that created the first post to see that request.

Hi Joska, I created a support request on your behalf over in https://getsupport.atlassian.com/servicedesk/customer/portal/23/JST-964362

Hi @Joska Möller I created a support request on your behalf over in https://getsupport.atlassian.com/servicedesk/customer/portal/23/JST-964362 Although I did not find a solution to this problem yet, I did find there was at least one other Cloud customer that appears to be having the same problem attempting to install this…

Thanks, but that's not necessary. I already have access to the previous log you uploaded to https://getsupport.atlassian.com/servicedesk/customer/portal/35/CA-2781230