Andy Heinzer Atlassian Team

Hi @Ting Ting Wang I found there was a suppression on the address you mentioned. I have cleared these suppressions from all users on your domain. Typically these happen because your mail server replied with some kind of response that indicates the account was inactive or unavailable. I did not find a clear bounce on this,…

Hi @Hope Iyere I'm not sure who you might have been speaking with. However we are aware that there are other reports of fake accounts being created within external services such as telegram or gmail where the individuals assert themselves to be representing Atlassian or our Atlassian Community. You can see a similar thread…

Hi @abdul_jabbar1 Typically when this happens, the account has been deactivated on our side. Could you share with me the email address of that account? With that information I can lookup the account to see if we have an existing ticket about this.

Hi This appears to have been resolved in https://getsupport.atlassian.com/servicedesk/customer/portal/35/CA-2841148 Thanks for creating a support ticket so that our team can assist. Andy

Hi @Sam Conran Yes, there was a suppression on your account. I have cleared this on our side for your domain.

I cleared all the accounts on your domain.

Hi @Yunus Emre Halil I found there was a suppression on your address. This was caused due to a bounced message from your mail server of: 550 5.4.1 Recipient address rejected: Access denied. [AMS1EPF0000004D.eurprd04.prod.outlook.com 2024-02-15T14:12:55.167Z 08DC2C5F1E1EA7D6] This particular bounce message is known to…

Hi, I found there was a suppression on your account. It appears your SMTP server bounced a message we sent with a response of: 2024-02-12T08:39:44.000Z550 5.1.1 <[address redacted]>: Recipient address rejected: User unknown in relay recipient table I have cleared the suppression from our side

Atlassian does not issue id like this. Someone is using our name, logos, and likeness in order to scam others. All our job opportunities are posted to https://www.atlassian.com/company/careers

Atlassian does not use Zangi in any capacity. Please report that account to the service provider in support@zangi.com

Hi @Dayananda Babu, REKHA Jira is using a Java class of DateTimeFormatter to manage this. Using the dd/MMM/yy h:mm a convention, the 'h' value in that is only able to accept 0-12 as a value. Hence 14 is an invalid value when you use that format. Try this instead dd/MMM/yy H:mm If your times are using a 24 hour clock, then…

@Richardson, Gary I found there was a suppression on that address. I have removed it for that user, and all other users on that domain. Andy

Hi @Igor Medeiros - Modus Create Please review our Atlassian Community online guidelines | Marketplace + Solution Partners | App Central. This kind of response is not really appropriate within our guidelines, please see the sections on Promotions and Necroposting. Thanks

Hi @Brittany Tran Yes there was a suppression on your account. I have removed it just now. Try it now, you should receive new notifications. Andy

Hi @Stephanie Lincke I found there was a suppression on our side for that account. I have cleared this from our side. You should be able to receive notifications to that account now. Try again now. Andy

Hi @Ruben Felgenhauer I found there was a suppression on your account. There was a bounced message when trying to reach your mail server of: 550 5.4.1 Recipient address rejected: Access denied. AS(201806281) [BE0DEU01FT025.eop-deu01.prod.protection.outlook.com 2024-02-09T07:21:57.590Z 08DC293A6EDE1A87] While I have cleared…

I found a suppression on your account. I have cleared it. Try it now.

Hi @Felix Lau I found there was a suppression on your account. I have remove this. You should be able to receive notifications again now.

Hi @Felix Lau I found there was a suppression on your account. I have remove this. You should be able to receive notifications again now.

Hi @gbowers I found there was a suppression on your account. I have gone ahead and cleared this from our side. Please try again to resend the verification code. You should be able to receive it now. Andy

Hi @Sean Hopkins I found there was a suppression on your account, I have removed this for both your account and any other users on your domain. Andy

Hi, I can confirm that when you copy attachments, it actually does copy those files, and not just makes a reference to the previously stored file. Those copied attachments are also counted against the storage limit. You can also test this yourself, when you click on an attachment, if it's an image in Jira, you can then…

Hi Michael, I understand you are looking for a means to customize the css of the Jira issue collector. There is an existing feature request for this over in JRACLOUD-29313 I would recommend watching that issue. While I don't have a timetable as to when of if something like this might be implemented, our Implementation of…

@jordi I'd recommend creating a support case over in https://support.atlassian.com/contact Your plan appears to still be in the evaluation period, which might be a factor in which IP pool is used for sending of mail. Either way, I'd still recommend you create a support request with us so that we can investigate and track…

Hi Mark, I think I see what happened here. The .FI is likely making the editor within Jira believe that this is a top level domain name TLD (.fi being for domains in Finland if memory serves). It looks like up.fi is not an in use domain, so what is happening is Jira is doing a look-up of the URL address of http://up.fi…

Hi @Jaafar Kefel I found there were several users that have seen a bounce message like this one: 550 5.4.1 Recipient address rejected: Access denied. AS(201806281) [YT3CAN01FT029.eop-CAN01.prod.protection.outlook.com 2024-01-29T14:49:53.013Z 08DC20D2B77A9C96] I have cleared the suppression from our side for all users on…

Hi @Barrie Walker I created a support case on your behalf over in https://getsupport.atlassian.com/servicedesk/customer/portal/49/MOVE-1742458 I recommend that you create a support zip from your environment and including that in that ticket so that our support team can take a closer look at your logs.

Hi @Sylvain Brodeur I see that you have a support ticket related to the billing of your account over in https://getsupport.atlassian.com/servicedesk/customer/portal/74/GROWTH-39669 I recommend following up there if you have additional questions or concerns. Thanks Andy

Hi @Activos PI I found there was a suppression for this account. We received a bounced message when trying to email that address. The response was: 2024-01-22T20:18:53.000Z 550 5.1.1 <address redacted> Recipient not found.…

Hi @vortrexvortexsenko I created a support case on your behalf over in https://getsupport.atlassian.com/servicedesk/customer/portal/35/CA-2818863