Andy Heinzer Atlassian Team

@Łukasz Juszkis I found there was a suppression on your account. I have cleared this from our side.

Hi @Dima Ofitserov I believe the email you received is likely legit. The reason I believe it is legit is because you are the org admin of an Atlassian organization that currently has Atlassian Access. This particular topic sounds very much like a feature of the Discover products your users administer. Also the mention of…

Hi @Nathan Allen I created a support request based on your post here. You can find this over in https://support.atlassian.com/requests/PCS-264338/ Someone from our JSM support team can review this and will reply. Regards, Andy

Hi @Sanjay Khanna I can see that you are a site-admin now of the site in question, and that this site has a premium trial of Jira Software. So this should work. But what I can't see from your screenshot, is the avatar of your account. It could be that maybe you have a second account that does not have access to this site?…

My logs don't show any attempts to try to send any messages to your email address in the last 30 days. Also that account is not yet a member of any Cloud site that would be able to send it mail. So I'm unclear as to what is expected here. If you're trying to change the account's email address, you won't be able to since…

Hi @Jan Kara I understand that you are trying to make a bug report to Mojang for a bug within Minecraft. That team doesn't use Atlassian Cloud, but rather their bug tracker is using Jira Data Center over at https://bugs.mojang.com/ As such our support team doesn't have any insights into the users or accounts on that…

Right, but what is the other account's email address?

Hi @Gutt Marc, The email address you received this message at, and posted here to community is still the billing contact for an Atlassian Cloud site. That is why you are receiving this invoice message. If you'd like to change this, please go to https://my.atlassian.com when logged into this account. You will see that your…

Hi @Farrukh Abdujabborov I found that there was a suppression on your email account. I have cleared this from our side. This tends to happen when one of our systems received a bounce message from your SMTP server. While I can't see the exact bounce of when that happened, should this happen again, please let us know right…

Hi @bernice wang I don't see any emails sent to your account that posted here to Community. But I am unclear as to what is your old email address in question. It's possible that old email address might be on a suppression list. If you can share with us that email address I can try to lookup that account as well. If you do…

Hi @Jen Leger I found a single user on your domain that appears to have been responding with an SMTP bounce reply when we tried to send email to them back on Feb 22nd 550 5.1.1 <emailaddressredacted> recipient rejected I have cleared the suppressions from our side for this user and all other users on your domain. Andy

Hi @Owain Roberts I can see that your domain has already been claimed. As such the organization administrators will control which accounts on that verified domain will be managed accounts. It is possible for one of those org admins to unclaim your account, but it is at their discretion to do so. Unclaim accounts has steps…

Hi @Test I can see that your account is not a site-admin nor a billing contact for the account. You will need to reach out to your site-admin in order to make sure they can login to the site. The site-admin still shows as a valid account from our side. I can hint that the account email address is in the format of…

Hi, If you click the link in the email notification, then login to github, on the page where you can choose to accept the new permissions, there is a Developer note that provides more context: Developer note We’re happy to announce deployment gating support for GitHub deployments in your service project. Read more…

@Miguel Nanquil I found a number of other users on your domain that appear to have been getting SMTP responses of 550 5.4.1 Recipient address rejected: Access denied. [SJ1PEPF00001CE9.namprd03.prod.outlook.com 2024-02-27T15:19:22.072Z 08DC2CD4889CCD48] This is known to be caused by Outlook/office365 settings. We have a…

Hi @Mateus Rodrigues I found there was another suppression on your account. There was a sent message to your account that bounced with an SMTP response of 2024-03-04T14:21:39.000Z 550 Mailbox does not exist! I have cleared this suppression from our side, but I would recommend sharing this date/time and error message with…

I was able to lookup your license key and I was able to apply this to an existing 9.12.2 version. I can confirm it works there. But I'm not quite sure I understand why it isn't working for your environment. Could you check to see if there might be other Jira product licenses applied currently? One way to do this would be…

Hi @Stefan Ortgies I understand that you are trying to use a Jira server license key to upgrade to a version released before your license expired. This should work, as I have confirmed that 9.12.2 was released 10 January 2024 according to the release notes. The error message returned to you appears slightly off from what I…

@Nsisong David James Could you please report that account to Telegram? Atlassian does not use this service in any capacity. I recommend reporting them to Telegram directly in https://t.me/notoscam Reporting these accounts could help to slow or stop the scammers here. If you received any such communication from a gmail.com…

This is not a legit message from Atlassian. We do not use gmail.com addresses for official correspondence. Unfortunately, we have seen similar scams that have been impersonating themselves as being from the Atlassian Community or Atlassian itself. Could you please report that specific email address directly to Gmail by…

The workaround instructional in the bug ticket recommend creating a new install, this is done so because we know it will create a server ID in a valid format AND that server ID won't be in use elsewhere. Technically it might work to copy the server ID from any other existing server ID, but we don't recommend this because…

Hi @jacob I can't make that change myself. I would recommend using this form in https://www.atlassian.com/company/contact/purchasing-licensing?redirectSource=sac-wac-redirect#/?inquiry_category=your_account To create a support ticket with our customer advocate team. I believe that they will have a process to change the…

Hi @Heiko Kleinsorge The available actions of a Marketplace app within Automation are controlled by that app vendor. I would recommend reaching out to the app vendor, Appfire, to see if they have a solution here. From looking at their listing in marketplace, I think their support portal link is…

Hi @Lauren Raimondi I took a closer look at your account. Your user account is not a site-admin of the only site you are currently a member of. However it looks like you requested to reactivated Jira Cloud on this site over in https://getsupport.atlassian.com/servicedesk/customer/portal/35/CA-2852067 Did this resolve the…

Hi @jacob I found there was a suppression on emails sent to your account. I have removed this from our side. Please try to send the verification email once more. You should receive it this time. Andy

Hi @Neys Software I found there was a bounced message sent to that account. 550 Requested action not taken: mailbox unavailable I have cleared the suppression from our side. Try to resend the invite now, it should make it through. Andy

Hi @Santosh Prajapati I'm not sure which users you are trying to invite, but I did see that there were a few on your domain that were on a suppression list that Atlassian maintains. I have cleared all the users from your domain from that list just now. This typically happens because we received a bounce message from your…

Hi @Jan Gruca The project pages feature actually requires that your site have Confluence activated to work correctly. I took a look at your Cloud site and I can see that your site only has Jira Cloud activated at the moment. Could you try to click the blue button that says "Wypróbuj bezplatnie"? I believe it translates to…

Hi @Matt S_ I created a support ticket on your behalf over in https://getsupport.atlassian.com/servicedesk/customer/portal/23/JST-974261 If you can visit the customer portal link, you should have the option to approve our support team data access. While it's not always required, it might help our support team to be able to…

If you did not request it, then just ignore it.