Andy Heinzer Atlassian Team

JSM has a different limit of just 3 agents. This is unrelated to the popups that the other users are reporting here. I have replied to your other thread about this over in https://community.atlassian.com/t5/Jira-Service-Management/Downgrading-to-free-plan-conflicting-steps/qaq-p/2658250 to try to explain how to resolve…

Hi @Narender Rawal There are different user limits for different Jira products on the free plans. For example, Jira Software (JSW) and Jira Work Management (JWM) has 10 user limits on the free plan. However for Jira Service Management (JSM), the user limit is only 3 agents. You can also see this in…

Hi Everyone, Sorry for the inconvenience here. This new popup modal was appearing for Jira free plan products that are using our new billing system. It appears that a default of 100 users was being returned by the system that checked for number of users in this specific modal that appeared. That is why all Jira Free plan…

Hi @LearnIt I can see that you are the billing contact of this site, but not a site-admin, nor an organization admin. I created a ticket on your behalf over in https://getsupport.atlassian.com/servicedesk/customer/portal/23/JST-985950 So that our support team can see if they can help here. Andy

Hi @Craig McK I believe I found a related support ticket in https://getsupport.atlassian.com/servicedesk/customer/portal/74/GROWTH-43270 where it seems like this might have already been resolved. If that is not the case and there is still a problem with login, please let me know so that I can create a support case on your…

Hi @Yevhen Khrapach I have created a support case on your behalf over in https://getsupport.atlassian.com/servicedesk/customer/portal/23/JST-985428 I agree that something doesn't seem right here, as Jira Software free plans should allow for up to 10 users. 

Hi everyone, We have had a few reports of newly created sites that are missing the Filters/Dashboards option in the top nav bar. As such we have a new bug for this in https://jira.atlassian.com/browse/JRACLOUD-83418 I would recommend watching that ticket for updates.

Hi @Hendrik Göttker I found there was a suppression for your address. I have cleared this from our side.

@Richardson, Gary For that account, I can see that we are delivering to the mail server. If the user still is not seeing these in their inbox, then I would recommend reaching out to your mail admin or your mail provider. It is still possible that these might be getting quarantined as spam which would prevent them from…

Just to follow-up here. Internal forms do not have a current means to delete them. There is a feature request in JSDCLOUD-13604 to address this. There is a workaround in that ticket that might help others that come across this problem: Workaround * In meatball menu * Click 'Make form external' * Click 'Open customer edits'…

@Andrey Ivanov My suggestion would be to not use a distribution list address with JSM. Instead add all the individual users email address to the requested participants field within the customer portal OR within the original cc field of the first email to the service project. That should give those users permissions to see…

@Richardson, Gary I found this user was being suppressed, I have cleared this from our side for that user and the entire domain. It should start working now. @Adam Taylor Yes, it is possible this could affect JSM customer role users. What tends to happen is that if we get a bounce reply from the destination SMTP mail…

Hi @Ketevan Sigua If I understand the problem here, it's that the number of issues being completed in the sprint is not accurate. From reading your descriptions, I believe this is a variant of the bug in JSWCLOUD-25538 If you have a custom hierarchy and/or have included in the sprint issue types above the task/story level,…

Hi @Linh Dang I created a support case on your behalf over in https://getsupport.atlassian.com/servicedesk/customer/portal/23/JST-984337

Hi @Kevin Reinoso It looks like you have a support case for this over in https://getsupport.atlassian.com/servicedesk/customer/portal/58/TRELLO-190871 and at the moment I cannot see any suppressions from our side. I would recommend trying to send the verification code once more, this should work now. But if it does not,…

Hi @Gilbert Figueroa I created a support case on your behalf over in https://getsupport.atlassian.com/servicedesk/customer/portal/23/JST-983278 From there, our support team can investigate this further. Regards, Andy

Hi, It appears that another support case has been created for this and the suppression has been cleared in that support case as of today. Try to resend the verification email, you should be able to receive it now. Andy

Hi @Taber Sorry to hear about this problem. I have created a support case on your behalf over in https://getsupport.atlassian.com/servicedesk/customer/portal/23/JST-983273

@Jasmine Hudson I am not seeing any messages attempting to be sent to your address in the last 30 days from our Cloud sites. There are no suppressions from our side currently. I would recommend that you reach out to your site-admin to see if there might be some other configuration aspect here that they could help with.

That is the problem with a distribution list email address. Jira does not have anyway to determine which users are in that address. The only way Jira can tell which user should have access to a request is by the specific email addresses added to the request. Adding a distribution list circumvents this identification…

Hi @Dan Radulescu I found there was a message sent to that address, however the SMTP server bounced that message with an error of: 550 5.4.1 Recipient address rejected: Access denied. [AM3PEPF0000A78D.eurprd04.prod.outlook.com 2024-03-20T12:58:08.003Z 08DC46A9D8C15B33] That specific bounce message is known to be caused by…

Hi @Максуд Касимов Atlassian has ended all operations for customers in Russia and Belarus at this point. This extends to being unable to sign up for new Cloud sites from those locations. This is an extension of our public blog post in Atlassian stands with Ukraine. Multiple indicators from your account make it appear to be…

@Charmane Goode I looked into that account, but it appears to be receiving messages our system are sending. I would recommend that they reach out to their mail admin if they are still not seeing messages from our services.

Hi @Francesco Carullo MMS If I understand correctly, you have a JWM user that is unable to see the specific field names on this issue, when the field does not contain a value. I believe this is a know behavior that has been categorized as a bug over in JRACLOUD-76046. The most recent comment from Ignacio points out some…

Hi @[deleted] as @Abby Stiris answered above, we are no longer planning to separate JWM. There is another community post in https://community.atlassian.com/t5/Jira-Work-Management-Articles/Better-together-Jira-Work-Management-is-staying-included-with/ba-p/2489188 that explains more on this. Great news: we’ve heard your…

Hi @Hemesh Patel It looks like this site has been deactivated. I created a support case on your behalf over in https://getsupport.atlassian.com/servicedesk/customer/portal/35/CA-2881597 Only a member of our customer advocate team could reactivate the site. I recommend following up in that ticket for additional help here.…

Hi @Cristiano Almeida I found a number of users that were being suppressed by our notification system. Many of them had an SMTP bounce reply of 550 5.4.1 Recipient address rejected: Access denied. [DS1PEPF00017099.namprd05.prod.outlook.com 2024-02-28T11:25:00.359Z 08DC37026FA8B953] This is a known problem with some…

@Anushri Prabhhakar Rao I found a number of users on your domain that appear to have notifications to them suppressed. I have cleared these for all users on your domain just now. Many of the users that are suppressed have a SMTP bounce reply such as this one: 2024-03-12T08:07:14.000Z550-5.1.1 The email account that you…

Do I understand that correctly that the whole 9.12 release branch is supported by our server license? No, that is not correct. You need to look at the date of the specific version release to determine if it will work with your license. You can find the release date for 9.12.4 over in…

Hi @Jas Aujla Jira is a Java based application, as such it's using the SimpleDateFormat in order to parse out dates. In your example, telling Jira that the date format is using mm - that is the problem here. To Jira, the mm does not represent the month, but rather the minutes of a timestamp value. Instead try to change the…