Andy Heinzer Atlassian Team

Thanks for bringing this up. I have created a ticket for the engineering team that maintains the community site to fix this. I don't have access to change this myself, but I suspect that this is a leftover link from a previous configuration of the site. Sorry for the inconvenience, thanks again for reporting it. Andy

Hi @Marie Guglielminetti I have created a support ticket on your behalf over in https://getsupport.atlassian.com/servicedesk/customer/portal/23/JST-994495 It might help to clarify in that support ticket which users are experiencing this problem, and possibly even to generate a HAR file that you could include within that…

The nature of the error you see there indicates that your SQL database is the H2 database. While this database can be included in the Jira installation process, it's actually not supported to use this database in a production environment. I would recommend following the steps in Switching databases. You should be selecting…

Hi @Frank Schuengel I reached out to my mail team in regards to this. However their investigation into this TLD did not appear to show any problems that would affect then entire TLD. I took a closer look at your site, at least the users I can see on your site, none of them appear to have had any bounced SMTP responses when…

Hi @Chris W I found there was an email address that seems to match your name that was on our suppression list. I have cleared this from our side. Try to re-send the account verification now. If it still is not coming through, then please let us know the email address of that account so we can investigate this further. Andy

Hi @ANROS Group Support I found there was a suppression to at least one account on that domain. There was a response from your SMTP server of 550-5.1.1 The email account that you tried to reach does not exist. Please try 550-5.1.1 double-checking the recipient's email address for typos or 550-5.1.1 unnecessary spaces. For…

Hi Meghan, The search results within Confluence are restricted to content that your user account has permissions to view. As such, check out Add or remove content restrictions as this explains how you can restrict content within Confluence. If this isn't sufficient, I would recommend reaching out to our support portal over…

Hi @Shaun McGuire I understand that you are looking for a way to use this EAP feature of multiple help centers in order to isolate specific projects to specific users. Right now, you are correct, the only clear way to isolate JSM projects in this manner is to restrict the service project so that only specific customers are…

@Lauren Briskin I found there was a suppression on your account. I have cleared this from our side. Unfortunately, I was not able to see the original bounce message, likely because it happened further back than we have logging for. But it should work now. Andy

Hi @Yasir Khan I am not seeing any bounce messages for users on that domain. Perhaps someone else has cleared it from our side. Or if this happens to be a Bitbucket server/Data Center instance (say if the site is not on bitbucket.org), than the invitations are not something I can see from our side. If that's the case, you…

Hi @Ayevbeosa Iyamu Yes there was a suppression on your account. I have cleared this from our side.

Hi @Akiraaaaaaa In order to see the last two pages that Valerine has created screenshots form, that user must be licensed as a Jira Service Management Agent. Users in the customer role, or in some other Jira user role that is not an Agent, won't be able to access these specific JSM features, even if you were to grant them…

Hi @André Gavino I found there was a suppression for that account. The bounce was 550 5.4.1 Recipient address rejected: Access denied. [AMS1EPF0000004B.eurprd04.prod.outlook.com 2024-04-16T14:17:19.912Z 08DC5A931594D1CF] This particular bounce message is known to happen in specific outlook/office365 mail configurations. We…

@Venkata Sravan Akkinapalli There was a suppression on the account. I found there was a bounce reply from your SMTP mail server: 2024-04-16T22:02:09.000Z550 Requested action not taken: mailbox unavailable I have cleared the suppression from our side, but I would recommend that you refer this response to your mail admin, as…

Hi @Jan Halt It looks like you're using Jira Server. Automation for Jira is bundled with Jira Cloud and more recent Jira Data Center versions. But Jira Server has never included automation as part of a bundle. It used to be an add-on that Jira server could install, but the currently listing in marketplace has removed the…

Hi @Benjamin Proctor You might be a project admin, but I'm afraid that to open a support ticket with us, your role on the site would have to be that of a site-admin or a billing/technical contact. I have created a support case on your behalf over in https://getsupport.atlassian.com/servicedesk/customer/portal/59/CES-37140…

@Benjamin Proctor It's difficult to say. This particular error is generic enough it doesn't tell us what exact field is the hang up. But it does suffice to indicate that the system is unable to create the issue with the exact data supplied to it. I would recommend that you reach out to a site-admin and have them raise a…

Hi @Clare McCormick It looks like there is a support case for this migration over in https://getsupport.atlassian.com/servicedesk/customer/portal/49/MOVE-146872 however I don't believe you are currently able to see this particular support request because your account has not been added as a requested participant yet. It…

Hi @Ignacio.Costantini We are in the process of rolling out a new feature that is expected to sync the components within a JSM project to the list of services within Compass. However not all Atlassian Cloud sites have this feature yet. We mention this in the documentation Synchronize your services with Compass. From that…

@Linda Mondragón Please report that account to WhatsApp. We do not use that service. Only WhatsApp would be able to disable that account.

Hi, Atlassian does not operate the Jira instance that mojang is using here. There is a help article on Microsoft's site about why you might not be able to login there, I'd recommend reviewing that over in https://help.minecraft.net/hc/en-us/articles/4408887473421#h_01FF6B6ZHQ3J58994836RP5KNQ If that doesn't help, then I'd…

I understand that. That is why we have included a site-admin on the support ticket. It might help if you can provide details such as the name of the automation rule and if it is a project specific rule, which project does it exist in. Adding those details to the support ticket can help our team to better understand where…

@Deven Patel I created a support case on your behalf over in https://getsupport.atlassian.com/servicedesk/customer/portal/23/JST-987755 I don't know exactly why you would be seeing this error, but I think it would be best for us to have this support ticket so that we can more closely look at your environment. Andy

Hi @Nikki Colletti I created a support case for this on your behalf over in https://getsupport.atlassian.com/servicedesk/customer/portal/23/JST-987751 I expect that our support team might want to request data access to review this specific project configuration and the automation setup to see if we can't narrow down why…

@David Hoffman I can see there have been 4 different messages sent to that address since 28th of March from our Cloud services. None of these are showing as bounced according to our mail logs. I would recommend reaching out to your mail admin as there might be something on your side that is quarantining or incorrectly…

Hi @ensitectecnologia I found there was a suppression on your account. I have cleared this from our side. You should now be able to receive notifications from our Cloud services once more. Andy

Hi @Davie Apon I found there was a suppression on your account. There was bounce message with an error of: 550 5.4.1 Recipient address rejected: Access denied. [AMS0EPF00000192.eurprd05.prod.outlook.com 2024-04-03T08:07:35.594Z 08DC533034E3B722] This specific bounce message is known to be caused by a restrictive filtering…

Hi @David Hoffman I am not seeing any recent attempts to send to your address from our Cloud services. The last delivered message has a timestamp of 2024-03-25T13:45:32.000Z Is this for the same email address as you are using to sign into our community site? If not, could you let me know what that email address is. All the…

@ADEIFE ADEGOKE How did they contact you? What channels did they use to reach out to you? It would help if you could report that account to the service provider they used to try to scam you. If this was gmail then there is a link on https://support.google.com/mail/contact/abuse?hl=en where you can report that account. If…

Hi, This problem has been resolved. More details are available over in https://community.atlassian.com/t5/Jira-Software-questions/Incorrect-quot-No-users-left-quot-notification/qaq-p/2655508 Apologies for the inconvenience, thanks for reporting it to us. Andy