Andy Heinzer Atlassian Team

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  • The customer portal does not have a means to display linked issues at this time. There is an open feature request for this ability over in https://jira.atlassian.com/browse/JSDSERVER-4636 I would recommend that you vote/comment on this issue if this is something you would like to see in JIRA Service Desk. The customer…
    in Provide linked issues via Jira Service Desk Portal Comment by Andy Heinzer September 2017
  • Before you upgraded JIRA, did you ever have an older version of Service Desk installed? I ask because if so, there might be a requirement to upgrade service desk on those older versions of JIRA in order to make this installation work. If not, then you should be able to install JSD here. However that bin installation file…
    in Question solved Comment by Andy Heinzer September 2017
  • To the best of my knowledge the closedsprints() function in JQL is not limited to just returning recent sprints. There is no mention of this in the documentation for this function either. This function can return any issue if it exists in that closed sprint in this JIRA instance. But the other aspect here is that JQL…
    in Jira Rest JQL - How to grab all closed sprints pertaining to a project Comment by Andy Heinzer September 2017
  • The "include sub-tasks" option there is only intended to allow you to sum the time tracking of all the subtasks into the parent issue. That checkbox won't change the estimate for the parent issue, only the way the time tracking is displayed for the parent issue. The time tracking and estimates are actually separate…
    in Why doesn't a sprint sum estimated consider sub-tasks estimate? Comment by Andy Heinzer September 2017
  • Hi Helen, There is a KB for this over in How to get a list of users assigned to project roles for your project. I believe you can use the SQL query of: SELECT p.pname, pr.NAME, u.display_name FROM projectroleactor pra INNER JOIN projectrole pr ON pr.ID = pra.PROJECTROLEID INNER JOIN project p ON p.ID = pra.PID INNER JOIN…
    in SQL Query to return which Projects a user is explicitly listed in Comment by Andy Heinzer September 2017
  • I can only reproduce this when using the Word export option in JIRA. If using the HTML, CSV, or XML export, none of these other methods appear to operate in this behavior. Is it possible to use the HTML export to avoid this instead? This HTML export feature was rolled out in JIRA 7.4.0 - release notes: so it might be…
    in Issue with Export functionality in JIRA Comment by Andy Heinzer September 2017
  • At the moment, JIRA is not natively very good at tracking/calculating this information. But there is a helpful KB on this over in Tracking the Time Taken for Each Workflow Transition. There are at least two different add-ons to JIRA mentioned in that KB that might be useful in tracking that information.
    in Accumulated Time and Time in Blocked State Comment by Andy Heinzer September 2017
  • Hi Aziz, Sorry to hear that this is a problem. However from looking into this, it appears that this is by design in JIRA. There is an open feature request to provide some option to disable this in https://jira.atlassian.com/browse/JRASERVER-36827 I would recommend that you vote on that issue, comment there, and watch this…
    in How to avoid values bring copied from previous issue when you create issue using Create another optn Comment by Andy Heinzer September 2017
  • Hi Jimmie, Have you changed the date input formatting in JIRA to reflect these differences in date formats? If not, that might explain this behavior. JIRA has two different locations for changing this: * The Look and Feel section - determines how dates appear to end users in JIRA * Advanced Settings of the date picker…
    in Error date format even tho we have not entered it ourselves Comment by Andy Heinzer September 2017
  • You don't need scriptrunner to be able to do this in JIRA. All you need to do is edit the workflow, select the transition in question, and the add a condition called "User is in group custom field": Once you do this, you then have to select the custom group field in question. In my case my group picker custom field name…
    in Show transition if current user is in same group as group picker field Comment by Andy Heinzer September 2017
  • That specific JQL function is something that the Scriptrunner plugin is adding to JIRA. That said the documentation on how that function works in over in ScriptRunner - Scripted JQL Functions. It does not appear that this function can use custom fields that contain user accounts, but that function does allow you use…
    in Can issuefunction search by a custom field? Comment by Andy Heinzer September 2017
  • A dashboard in JIRA might be able to display information in a gadget, but these tend to not be very interactive in regards to clicking them in order to change the information displayed. However I think that you could instead create a new board (not a dashboard, but a board) in JIRA Software/ JIRA Agile to achieve this…
    in Jira - How to create Dashboards Comment by Andy Heinzer September 2017
  • Strange. The end date or "Slutdatum" is determined based off the start date + interval. So that field should be getting calculated based off the start value. Your start value looks strange to me though, there appears to be an 'fm' value at the end, but I would have expected this to be AM or PM. Perhaps that is a regional…
    in Error date format even tho we have not entered it ourselves Comment by Andy Heinzer September 2017
  • JIRA does not handle this particularly well, but there is a KB that explains what options are available for this: Tracking the time taken for each workflow transition From that page there mention of the JIRA charts, but this really only shows the average time, not the specific time for each issue. If you're looking for…
    in How can I calculate days in particular status (i.e."In progress") for all parents in sprint? Comment by Andy Heinzer September 2017
  • So you don't actually have to create a custom validator script to achieve this. JIRA actually does have a workflow Condition (not a Validator) called Sub-Task Blocking Condition that you can use to block the transition of the parent issue based on the status of the subtasks of that issue. It allows you to select the…
    in Script Validator to Block Transition if Sub-task Status is Not Correct Comment by Andy Heinzer September 2017
  • There is an open feature request for this in https://jira.atlassian.com/browse/JRASERVER-7990 There is another post about this in https://community.atlassian.com/t5/Answers-Developer-Questions/How-to-Restrict-Creation-of-Subtask-based-on-IssueType-in-JIRA/qaq-p/525797 Some users have taken to generating a separate workflow…
    in Is there a way to block subtasks from being create under an Epic? Comment by Andy Heinzer September 2017
  • Hi Efthimios, I took a look at your logs and found this entry: 2017-08-28 10:33:17,118 http-nio-8090-exec-9 ERROR themis 633x1178x1 nxhvg2 10.240.100.251 /rest/insight/1.0/global/config [c.a.p.r.c.error.jersey.ThrowableExceptionMapper] Uncaught exception thrown by REST service: bundle [com.riadalabs.jira.plugins.insight]…
    in Problem after installing insight addon Comment by Andy Heinzer August 2017
  • Hi Szilvia, You actually don't need to remove that license from the old instance. If you're not using that VM anymore, there won't be any conflict. The Atlassian licensing for these products legally only will permit you to use that license on a single instance at any given time. If you were going to continue to use that…
    in How can I migrate starter Jira licence to another virtual machine? Comment by Andy Heinzer August 2017
  • You might be able to get pretty close to this kind of functionality in JQL Search result if you try the plugin Colors for JIRA. It appears to allow you to select specific colors for JQL search results. I think this can help by adding colors to the specific search results.
    in Distinguish author from watcher by color Comment by Andy Heinzer August 2017
  • JIRA by itself doesn't have the ability to do this. But I did some searching and found that another user appears to have been able to generate assignments in a round robin way with a script they created and the use of the Scriptrunner plugin for JIRA Server. Please see the post…
    in Post-Function Script to assign issues in round robin Fashion Comment by Andy Heinzer August 2017
  • So deactivating issue linking per the steps in Configuring Issue linking, will actually disabling issue linking for all projects, not just this one. It is possible that you could edit the permission scheme of this project to set the permissions so that no users have the rights to create issue links from those issues. But…
    in Deactivate Issue Link Comment by Andy Heinzer August 2017
  • Hi Nicky, That is very strange that your activity stream setting page looks that way. You should be seeing other options there that indicate which stream you are filtering on. You can see in my example, I have both a JIRA entry and a Confluence entry because I have an application link between these two applications. But I…
    in Activity Stream has blank fields when trying to edit Comment by Andy Heinzer August 2017
  • JIRA won't let you create a new field during an issue creation/update. Those fields have to exist in JIRA already before you can update a value for that field on that issue. There is a way to create new custom fields via REST as per https://docs.atlassian.com/jira/REST/server/#api/2/field Alternatively you can also create…
    in Create an Issue with third party field through rest api Comment by Andy Heinzer August 2017
  • Natively within JIRA, you actually can't make the attachment a mandatory element. But you might be able to use a 3rd party plugin like the JIRA suite Utilities to then add a workflow validator in regards to making sure the issue has an attachment say before executing a specific transition. There is talk about this on…
    in How to perform jira transition with attachment? Comment by Andy Heinzer August 2017
  • Anytime you create/modify a new custom field in JIRA, it has to reindex to be able to see that field and use it properly. The fact that you encountered some error while indexing is probably the key here. I would recommend trying to reindex again. You can try the background reindex first. But if this problem persists after…
    in Custom fields hidden on create screen Comment by Andy Heinzer August 2017
  • Hi James, Thanks for explaining that. I agree that the project import should not be doing this. However I have not found any other reported cases for this behavior. So I created a new bug on this over at https://jira.atlassian.com/browse/JRASERVER-65870 I would recommend that you vote on and watch this issue for updates. I…
    in Project import creates the same label twice in the same issue Comment by Andy Heinzer August 2017
  • JIRA did not officially add support for the Microsoft Edge browser until the 7.1.4 release of JIRA. Source: JIRA 7.1.x supported platforms documentation. The Edge browser is not truly compatible with this older version of JIRA. I would recommend testing out an upgrade to 7.1.4 or higher version in order to see if the same…
    in text gadget problems: "This gadget was uninstalled by the administrator" Comment by Andy Heinzer August 2017
  • Hi James, I was able to repo this in my 7.4.2 instance. You are correct that the project import does appear to be creating a duplicate entry for the labels table in the database, but there does not appear to be any duplicates in regards to the UI where we can see the issue in JIRA. I'm still not sure why this is. I then…
    in Project import creates the same label twice in the same issue Comment by Andy Heinzer August 2017
  • It is very strange to me that this would happen in Firefox, but not Chrome. Is it possible to also test this in Safari or Internet Explorer? I'm just curious to see which browsers might be a factor here and what versions of each browser you are using. Perhaps there was update to Firefox around this time that might…
    in issues moving error Comment by Andy Heinzer August 2017
  • Yes, that is one way this could be done. If you want the custom field value to be different for each issue type, the clearest way in my mind to do this would be to have a different workflow for each issue type. And yes again, these would be different workflows, but they can all exist in the same Workflow Scheme for that…
    in can I set a different default value for different issue types? Comment by Andy Heinzer August 2017
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