Andy Heinzer Atlassian Team

Are you populating the custom field with a post function? If so, then within the same workflow, No, it can't be done. But what you could do would be to create a new workflow specifically for this new issue type. Each issue type in a project can technically have its own workflow. You can could even copy the existing…

Natively within JIRA it isn't possible to do this. What you are describing though is what I would call a conditional post-function (that name is confusing in itself). Workflows have conditions, and post-functions, but each of these operate in different ways in regards to the transition itself. You don't appear to want to…

Ah, if this user has an account under that email address in JIRA, and that account does not have permissions to create issues there, that could explain why JIRA is throwing this as a permissions failure. Whereas other user accounts that do not have an email address in this JIRA instance would not exist at all here. Yes,…

Ah, in that case, then yes, the native JIRA JQL searching probably won't be able to do all this. However I would recommend taking a look at a plugin to JIRA that should be able to do this. For example the JQL Tricks plugin has a function called linkedIssuesInProject that appears it could be used to find all the linked…

When you are not permitting new users to be created in the mail handler, and you're using the default reporter option, the JIRA issues themselve are going to attempt to be created under whatever account rights/privledges exist for that default reporter account. (provided the user account does not exist in JIRA already)…

Hi James, I have not encountered the specific issue you mentioned in regards to having duplicate labels within JIRA, but I'm curious to learn more about your project import scenario. Are you importing a project taken from a 6.4.x backup into a 7.2.x version of JIRA? If so, there are a number of caveats noted in the project…

You could use the linkedissues() function in JQL in order to search for all the issues linked to this LLR1 issue. So for example, if your LLR-1 was the issue key, you could create a JQL search such as issue in linkedissues(LLR-1) This would return all the issues in JIRA that are linked to that LLR-1 issue. From there you…

So the JIRA Issues Macro in Confluence should allow you to be able to show either a search list of JIRA issues, or even a specific single JIRA issue directly in Confluence. However this feature will only work if you have an applicaiton link between JIRA and Confluence.

Hi G, Sorry to hear that you are seeing this error. But the fact that you see this could be caused by lots of different potential configurations in JIRA. This kind of JavaScript error is known to be caused by any of the following: * User-installed plugins * Script in the instance (announcement banner or issue fields) *…

I believe that Steven's response was accurate at the time in 2016. With JIRA 7.3 and higher, the location of this plugin is no longer under the installation folder. Instead this exists now in the [JIRAHOME]/plugins/installed-plugins/ folder. Also the properties file could be in a slightly different path of that .jar file…

I don't know if that docker image has any customizations, but I doubt it. This specific error we see is generated by your mail server. This isn't commonly see with JIRA. What are you using for an outgoing SMTP mail host? Is this MS Exchange? or Office 365 by chance? It's possible your mail admin might have a setting on the…

I tried to reproduce this problem, but I couldn't seem to get my xml export to save the file with that extra character. I noticed that if I exported this while using firefox, that the browser would immediately show the XML file in my tab, and in that appearance there looked to be a hypen, but if I used the File menu ->…

To the best of my knowledge you can't make JIRA create multiple users accounts with a single post. Both the web UI and the JIRA REST API reference documentation both only are able to create one user account per interaction. Most admins are able to get around this either by connecting JIRA to a LDAP instance to populate the…

Hi Esther, I think I have a way to do this. The first thing to do this would be to first save that first search as a filter if you have not already: project = PHIS and resolution = Unresolved AND summary ~ "SHCA-Journal Latency" When you run this search in the issue navigator, there is a "Save As" button up top, and let's…

5.5 and 5.6 are similar enough that you shouldn't encounter any differences as far as JIRA is concerned. If you were restoring to a MySQL 5.7 instance (now supported in JIRA 7.3 and higher), then there is a possible new permission required by the SQL user in that version of MySQL.…

I believe you will want to take a look at the https://docs.atlassian.com/aui/ AUI documentation site for that.

What value are you using for the URL tag? You don't need to disclose the exact value, I'm just interested to learn if you are using a hostname, IP address, or the value 'localhost'. From what I can see of your dbconfig.xml that looks fine, but it could be that SQL isn't listening on that port/address you are using to try…

I can see in the logs that you are having a system plugin fail to start up, but it is not clear why that is failing at this time. I would recommend following the steps in Troubleshooting JIRA startup failed error. This is a comprehensive KB that covers all of the known issues that can cause a startup failure like this. I…

This is a known limitation within the export ability of JIRA. JRASERVER-10156 does document this in more detail. That issue does also list a work-around where you could use a 3rd party plugin such as, Xporter - Export issues from JIRA. That in turn could be used to export this information along with the JIRA issue.

There is a rather old bug for this over in JRASERVER-9765. It appears that JIRA is creating an HTML file that is using a <del> </del> tag to show a strikethough for a resolved link. I suspect that Word is interpretting that tag differently than HTML standard for this tag https://www.w3schools.com/tags/tag_del.asp That tag…

I would follow these steps: * Stop JIRA * Drop this existing database * closely follow the database setup steps in Connecting JIRA to MySQL database (this includes database setup, but also configuration of the dbconfig.xml for JIRA) * If the database name is the same, and the dbconfig was correct, then you shouldn't have…

With JIRA alone, I don't think this is possible to do in a single JQL query. You could use two different queries to do this, but the first would have to be issuetype=epic and fixVersion=7.3.4 to find the epic issue keys. Let's say you had two diffent epics returned of ABC-22 and ABC-34. You would then need to take the…

Did you restart JIRA after making this database change? That would be required for JIRA to be able to try to load this plugin again during startup. If you did that and it is still not working, I would be interested to see the updated JIRAHOME/log/atlassian-jira.log to see what the error is now. If the database permissions…

I think both problems are related to the same source cause. It appears that a MySQL 1142 error means that the SQL user trying to run a SELECT query does not have permissions to do so: https://stackoverflow.com/questions/10956195/mysql-error-1142-select-command-denied-to-user Since you see these errors, it most likely means…

Hi Pankaj, I took a closer look at this, these advanced settings parameters cannot be added via the JIRA GUI. However there is a way to enable such functionality through the use of the jira-config.properties file. There are steps on how to do this in a JIRA Server instance (such as How to edit the jira-config.properties…

You can ceratinly assign permissions to each individual user on a permission scheme. But it quickly become very tedious if you have more than 2-3 users or if you have to every update this. I would recommend taking a closer look at the KB JIRA permissions made simple. It helps to explain how you can assign permissions to…

When you use the "Single email address" notitication in a JIRA notification scheme, there is a still a matter of whether or not that user/email address actually has the permissions to view this issue (in JIRA). I'm not sure if that is the case here, but it seems like the most likely cause for this not working as expected.…

I have not encountered this particular error, but I would like to know more about this problem. Such as: * The size of this file * The type of file, extention * an example filename (it could be something strange with an unexpected character in the filename that might cause this) It might also help to take a closer look at…

There have been changes to how that Server to Cloud migration handles this attachment aspect. In previous iterations, you could simply create a single zip file that contained all this data with their respective zip files and import just that. But now you will actually need 4 completely separate zip files: - attachments.zip…

JIRA is expected to notify both the current assignee and the new assignee on an event like this that changes the assignee. I could understand if you did not want to have the original assignee get a notification of this event, but imagine you are the current assignee working on that issue when this assignment change…