Andy Heinzer Atlassian Team

Is there some reason you want to leave the current DNS entries in tact? If not, then the easiest solution would be to simply change the DNS lookup for b.com and c.com to be some other address. If there is some reason for these DNS entries in place, then there is a problem here. Because JIRA is hosting the site by default…

Since this is a custom field, and you have changed the context of that custom field, I don't think you will be able to use JQL to retreive this old data. JQL does have the WAS operator as described in Advanced Searching: Operators But this operator does not work for all fields. I know it works for status, or resolution,…

Labels in JIRA won't actually disappear from the system until all issues in JIRA are updated to remove that specific label. So we can't directly delete a label without first updating all the issues that have that label to remove it from those issues. This can be done over the REST API, but you first have to identify all…

I am not sure I fully understand the connection between attachments being enabled/disabled and the abiity for a user to reply to an email and have Jira create a comment from that. Perhaps if the user's email client is always including an attachments such as an image or a footer of some kind, Jira would try to store that…

JIRA won't be able to send email to just any email address. JIRA is only expecting to be able to send notifications to users in JIRA that actually have an account in that JIRA instance. That could be a service desk customer, a JIRA Software user, a JIRA core user, etc. But since you're using a custom field to store these…

Natively, JIRA does not have a way to search for the parent issues like this from the child issue. But you could use a plugin like Scriptrunner in order to gain some additional JQL functions in JIRA. For example, with that plugin there is some documentation on Scriptrunner Scripted JQL Functions: subtasksOf and parentsOf.…

I don't think that the license you are using is the problem here. Especially since I have been able to use this license key on another instance, and you have as well. Could you provide some more background on how we got to this error message? I can see that you are trying activate a license key, but it looks like you are…

Edit made 19 March 2019: With the release of Jira 8.0.0, you can now search JQL for linktypes natively, without the need for a 3rd party plugin. Details on this usage can be found in Advanced Searching - Fields - Issue link type. This new feature is also noted in the Jira 8 release notes. Original response: Hi Andreas, I…

If I recall correctly, this validator is not validating on whether or not the issue itself has a comment, but rather whether or not the transition itself is adding a comment to the issue at the time of the transition. There is a KB that explains how to use this validator in How to configure comment field to be required in…

I took a look at your account in our internal system. I cannot explain why your JIRA instance appears to be generating this erroneous date so far. I was able to validate your the license key attached to your account on https://my.atlassian.com for this JIRA starter license. That license key is valid and should have a…

I tested this out in JIRA 7.4.2. I found that I actually had to use two different workflow properties to lock this down in the workflow versus the permission scheme: jira.permission.attachdeleteown.group jira.permission.attachdeleteall.group In both cases I set the property value to be a group such as…

Hi Detlef, Sorry to hear about this problem you are facing. I did some investigation into this issue. At first I thought this might be something to do with the way JIRA is indexing that data. But upon further investigation, it does not appear to matter the indexing language used here. Instead, you are correct that the…

Hi Merrett, Based on your included error log, I think you are seeing the scenario in the KB LDAP sync fails with error request cancelled. That KB explains that this is a common error to see when your LDAP filter is not configured in the proper syntax. Try to follow that KB and please let us know if that helps resolve this…

What version of JIRA are you using? Is this by chance being viewed through a Confluence page? Just curious why we have a 'View in JIRA' link if we're actually viewing the JIRA dashboard directly. There were some older bugs that changed the behavior of this dashboard gadget, but I believe this has been fixed since JIRA…

What happens if you provide the specific JQL filter to these users? Are they able to visit this filter and see search results in JIRA in the issue navigator? Or do they see an error message there of some sort? I would be interested to see if the number of issues returned from these users viewing that filter is the same…

If you were using JIRA Service Desk, you might be able to do this natively through the Automation options in the project administration page. But if this isn't a JSD project, there are a few other apps for JIRA that can help with this: * Automation for JIRA - This app is made for both Cloud and Server versions and has a…

The only thing I can think of that might cause this behavior is if the two nodes do not have unique identifiers in the cluster.properties file per the Installing JIRA Data Center Guide. Each node needs to have its own unique identifier. If you have both nodes with the same identifier (which might easy to do if cloning the…

Issue links in JIRA do not have a parent/child relationship like tasks/subtasks have. Instead the issue links just have the inward and outward relation as a means to describe the relation from each issue's point of view. I would recommend checking out Nic's reply on Understanding inward and outward link in terms of parent…

Hi Michael, What version of JIRA did you upgrade from? I don't believe what you have mentioned so far is anything new to JIRA in this version or even past versions I can recall. By default JIRA will use this default permission scheme on any newly created projects only. If you upgraded your JIRA instance, it will retain…

Hi Mike, Sorry to hear of the problems caused here. There are a couple of work-arounds I am aware of that might help here: * You could follow the steps in How to customize the customer portal URL in JIRA Service Desk. By doing so you could set the customer portal to be on a separate DNS domain name than the main JIRA site…

Hi Matt, To the best of my knowledge, JIRA has never provided such a means in regards to the copying of projects / project templates before. But it could have been there was a 3rd party plugin in the past that might have been helping with providing that specific functionality. I thought the Issue Templates for JIRA might…

Strange. Even JIRA admins should have enough rights to create issues in Service Desk (if the project roles permit it). Try going to the service desk project admin page and search for this user in the roles: http://JIRAURL/plugins/servlet/project-config/PROJECTKEY/roles I'm interested to learn if that username still shows…

That feature is enabled by default. Since you've upgraded, there is another possiblity here that could prevent this feature from working. Are you by chance using a MS SQL 2008 database for your JIRA instance? If so, you won't see this feature when upgrading JIRA because SQL 2008 is not actually a Supported platforms -…

This tends to happen when you have an active sprint with issues in Board A, Sprint A, in Project A, and if you happen to move one of these issues in this sprint from project A into project B, you will notice that suddenly this sprint A will appear in board B. This behavior tends to catch a number of users by surprise, but…

Hi Matt, At the moment, JIRA won't include the linked issues to an epic when you clone that epic. But there is a feature request for this in https://jira.atlassian.com/browse/JSWSERVER-7721 I would recommend voting and watching that issue for updates. In the meantime, there are possibly a number of different plugins to…

Hi James, Could you please let us know which product you are referring to here? (JIRA, Confluence, Bitbucket, Bamboo, etc) It would also help if you could let us know if this is an Atlassian Cloud product or if you are running a self-hosted server version of that product. With this information we can then at least better…

You should be able to add the bot to multiple channels. You just need to invite the bot to that room first. JIRA Cloud for Slack FAQ: Public and Private Channels & Multi-Party Direct Message - has details of how this is done. There is a note there that when you invite the bot to the room, you do need to specify how the bot…

I could not find any existing bug/suggestions for this specific feature in JIRA, so I went ahead and created one for this use case. https://jira.atlassian.com/browse/JRASERVER-65926

JIRA can't send outbound notifications to just any email address. That email address has to actually be tied to a user account that exists in the database under the cwd_user table. I suspect this could have been a design choice to prevent people from trying to turn JIRA into a spam generating engine. But honestly, I'm not…

If you were on a Unix/Linux system, then you should just be able to move/delete this log file. If you are using Windows, then it is possible that the JIRA/JAVA process running has a lock on the log file preventing you from moving it while JIRA is running. To get around this you could try either of these steps: * Stop JIRA…