Andy Heinzer Atlassian Team

@Jeffrey Strauss In that version of Jira Server (7.1.6) there was a known bug that could prevent @ Mentions for working correctly for some users. Please see https://jira.atlassian.com/browse/JRASERVER-45836 for more details. That specific bug was fixed in 7.1.8 and higher. Not sure if this is your cause, but if that…

Hi Damian, I see three possible problems with this configuration and the information we have now. * You should not be able to use that specific protocol in Jira 7.3 or higher. That protocol was deprecated by Tomcat in 8.5 versions which all Jira 7.3 and higher versions use. More details on this in Jira 7.3 upgrade notes. *…

I just sent an email to your address in your community user profile to request that information. Please let me know. Andy

Hey everyone, For anyone that finds this post today, the plugin posted by Bhushan no longer appears to be updated or compatible with Jira. I found a free plugin for Jira Server on marketplace that can be used to do this. You could install the Workflow Enhancer for Jira. This plugin allows you create a condition type called…

Hi, There is a problem with that documentation. It was originally created for older versions of Jira and since that time Jira changed the database driver it is using in 7.5 and higher versions. Previous to these Jira was using the opensource jtds driver, where you could use that 'useNTLMv2' parameter as a means to do this.…

Your Rest call is trying to do a GET to the endpoint api/2/issue However if you look at the reference guide for JIRA REST API, you will see that it is not possible to do a GET to that endpoint alone. You could do a Get to GET /rest/api/2/issue/{issueIdOrKey} But you would have to know the issue ID or the Issue Key in…

Hi Dean, Service Desk projects behave a bit differently in regards to who has access to make public comments on them. Namely, that is only an Agent, the reporter, or possibly a user in the requested participant field. You can see from the Setting up service desk users: Involve Jira Software or Jira Core users that Jira…

Hi Derek, At the current time, I don't know of a way to hide that specific functionality in service desk. However other users have requested the ability to disable this before in https://jira.atlassian.com/browse/JSDSERVER-5463 While thinking about this setup and this problem, perhaps there might be a way to prevent Agents…

Hi, I understand you are looking to see if it is possible to get some credit in regards to a plugin purchased for your Server version if you should decide to migrate to our Cloud offerings. I would recommend checking out our Cloud FAQ on licensing regarding this: 3. Can I get a credit to move from one Atlassian…

I would try first to go back to the Jira logs from the exact time of the first issues creation. If Jira created this issue correctly and successfully, then it should have also updated a counter that exists in the projects table. In that table there is a field that corresponds to this TEST project called pcounter. This…

Hi Carlos, Sorry to report there does not appear to be a way to change the order of those items at this time. However I agree with you, it would be helpful to order these alphabetically. There is an existing feature request to do this over in https://jira.atlassian.com/browse/JRACLOUD-63538 I would recommend watching and…

We don't recommend trying to upgrade Jira 6.x and before versions directly to any 7.2.x or higher versions in a single upgrade. There are some scenarios where it can work. But skipping that 7.0.x version upgrade can have other consequences in regards to being unable to update your plugin data in relation to Jira. This…

Hi Lauren, I think that the guide Ivan has suggested could be useful here. However I wanted to explain in some more detail what to look for here. Given the specific scenario you have described, it would probably help to take a closer look at the incoming mail log for Jira after the reply has been sent by that user. You can…

Hi Christian, I am not able to reproduce this same problem on my Jira Cloud instance. I created three different number custom fields that used both the "Ø" character and the "±" along with other characters and a space. But in my testing of this, I was not able to reproduce the problem in the issue navigator itself, nor…

Thanks for letting us know. However the confserver project is actually for our Confluence server product. I have moved that suggestion to the JSDSERVER project instead since this is something Service Desk would handle. https://jira.atlassian.com/browse/JSDSERVER-5563

Awesome, Thanks @Roman Bilei

The configuration of the database is not changed by a system restore. That is still governed by the $JIRAHOME/dbconfig.xml The XML backup does not actually know what values are listed in the dbconfig.xml itself, nor does restoring that backup change the dbconfig and anyway. The system store only changes what data exists in…

Hi Scott, While I'm not sure about a means to do this when the attachment is uploaded, I did find another users script to do this same task in a post function. Please see https://community.atlassian.com/t5/Answers-Developer-Questions/Scripted-post-function-copy-attachment/qaq-p/498490 for more details. While that user…

Unfortunately at this time Jira Service Desk won't force the end user to refresh their browser when an Agent comments or updates an issue. I could see how that might be helpful in some scenarios, but the customer portal does not currently have a way to do this. I searched on our public bug/feature request tracker at…

Hi @Christian Axén Could you please elaborate on the problem here? Is it that the JQL filter does not search because something is removing these quotes around these custom fields? Or is this simply a cosmetic concern and the query still runs correctly? Have you tried to use a single quote ' to see if it makes any…

Ok, I think I see what is happening here. Organizations in Jira Service Desk can be confusing and this is a good example of that. The field that appears on the issue details screen called organization does not actually control which organization that issue has been shared with. From what I understand in this scenario, you…

There are a couple of hurdles I can see in regards to making this work in Jira. First off, Jira typically won't let you just send notifications to any email address you want. In most cases it has to be the address of a Jira user. While the notification schemes in Jira will let you enter an explicit (possibly external)…

In re-reading this I think I might have skipped over your question of how to show issues to everyone. In that case, you just would not set a security level for that issue. Issues aren't required to have a security level, and if you have not set a default security level, then all issues would be open to just the permission…

When you are using issue level security with Jira, you first have to create the security scheme that this project is using. Given what you have posted, I suspect you have at least done that. But then the next step is to define the Security Levels in use here. I can't tell what you have for your security levels with the…

Hi Daniel, Sorry for the great delay in response, but the specific error message you are seeing here of Too many rows found for query on ClusteredJob is a known bug. We have a KB that explains how you can work-around this issue in JIRA Fails to Start due to Too many rows found for query on ClusteredJob. From that KB you…

You could try to enable the HTTP Access logging, but this tends to provide way more information than is usually helpful. But I'm curious if there is perhaps something wrong with the REST request being made. Since you know this users can perform this action in the web gui of Jira, that tends to indicate this isn't a…

Hi Damian, I also did a fresh install of 7.5.2, but I was not able to reproduce the problem you report here. I would like to gather more information about your environment to see if we can understand what might be causing this. * Are you using a reverse proxy in front of Jira? * Is there an out-bound proxy in your…

Hi @Leena Bakshi This was a known issue that first changed in regards to the 7.0.0 release of Jira Software. With Jira 7, it is not possible to show agile/software boards to anonymous users. Instead, I would recommend checking out the KB Anonymous User does not have Access to JIRA Agile Features after Upgrade to JIRA 7.…

Hi Roman, The Epic and Version panel that I believe you are referring to is only every expected to appear on the backlog view of either a scrum or now a kanplan board. This has never existed on the kanban board itself, or the correlating Active Sprints of a Scrum board. In my search of our tracker, I was not able to find…

Hi @[deleted], I think the problem here is a misunderstanding of the function of the system restore in Jira. This action is intended to do a complete restoration of the data in your xml backup to your database. This has the effect of overwriting just about all data that might have existed prior to this restore in the…