Andy Heinzer Atlassian Team

Hi @Logistics1520, Sorry to hear that you have encountered this problem. I was able to track this down a bit further. It appears that this specific gadget is provided by a plugin, Jira Charting plugin. I was able to reproduce this problem once I installed this plugin. Since this is actually an Atlassian supported plugin, I…

Hi Brian, This is a setting within Jira's User directory configuration that would have to be adjusted. If you login to Jira as an admin, then you should then be able to navigate to the Gear Icon -> User management -> User Directories. From here you would need to edit this user directory. In Jira, when selecting an LDAP and…

Update: We are expecting this bug to be fixed in the JSD 3.9.2 version that has yet to be released. In the meantime there is a newly found work-around on the bug ticket that could be used to get around this problem: Workaround * navigate to $JIRAURL /secure/SiteDarkFeatures!default.jspa you will need to be a Jira system…

This report is geared towards showing how your team is progressing through this work towards a release. It sounds like you created this new version and then changed all these issues that were already completed in these past sprints to set them to use this new fix version. The Original estimate at the start of the version…

You only need the server id when you first want to generate the license key for the first time. The license is not bound to that install or that specific machine. So yes you can use that license on a different install later. Technically I believe the license agreement states that you cannot use the same license key…

Hi Lukasz, Thanks for letting us know what the solution here was. I would not have expected that specific procedure to fix this problem, but you can't argue with results. Cheers, Andy

Hi Gustavo, Could you let me know what version of Service Desk you are running? If this is Server then this should have a version number such as 2.5.x up through 3.9.1. If this is Cloud, then you won't have a version number per se, but that still helps us to understand your platform better. If you're running the latest…

Hi Michael, I am interested to see if you are still seeing this problem. There was a new bug discovered recently that appears to have very similar type of error message displayed in portfolio installations in https://jira.atlassian.com/browse/JPOSERVER-2058 The source of that error was in regards to our main bug tracker…

Hi Naveen, If I understand your request here you are wanting to see development panel information in subtasks that pertain to the parent issue. To the best of my knowledge this is not currently possible with Jira. However there is an existing feature request for this ability in…

Hi Muhammad, We have steps on how to generate the cookie from your login session over on JIRA REST API Example - Cookie-based Authentication. But if I understand your request, you want to be able to obtain the cookie via your browser session, say when a transition occurs. This cookie is actually getting generated when you…

Hi Jonathan, Thanks for letting us know. I am glad to hear that this was able to resolve this problem. If you have a moment, I would request that you accept the solution on this issue. You can do this by clicking the check mark next the votes on this answer. That way the post is resolved and should other users search on…

My apologies, while your error is similar to that bug, you seem to have two different errors that are unable to update/create new entries to that table. But from looking at the errors, your instance looks to have two completely different keys that cannot be added. Also it doesn't appear so far that there exist duplicate…

Ah, that explains it. I did not realize you were using two different user directory connections in Jira. Jira does not aggregate group memberships across user directories. I believe that Crowd and Confluence can do this. But Jira does not work this way. In order to place a user to a group that comes from an external user…

Hi Richard, Thanks for these logs. It's very strange that this would sometimes work and other times not. It isn't clear to me exactly what would cause that behavior just yet. Did this problem start just after the most recent upgrade to 7.6.1? Or was this problem in existence before the upgrade? I did also notice in your…

Hi Adam and Gary, Sorry for the delay in response here. The guide we have in https://confluence.atlassian.com/jirakb/using-integrated-security-with-mssql-for-jira-939494383.html has some slightly different configurations steps between 7.4 versions of Jira and later 7.5 and above. In reviewing these I am noticing that the…

HI Jay, Sorry to report but there does not appear to be any way to modify that display within Jira Service Desk to presently show that number in regards to issues shared with organizations. But this seems like a perfectly reasonable request to make of Service Desk. As such I went ahead and created a suggestion / feature…

Hi Chris, I have not been able to recreate this problem of being unable to download these installation packages. I even tried this over my own LTE network connection using a Verizon Cell provider here in the US. In both cases, I was able to download these files without any of these errors. It is not clear to me why your…

Since you are seeing both the users and the groups populate in Jira, then the problem is clearly with the way that membership is being determined. For a Microsoft Active Directory instance setup to work with Jira, in most cases I find that the way to get this work is to try to toggle the two different membership attributes…

The only way I can see that Jira Service Desk would add a comment to an existing message for an incoming email would be if the subject line contains the exact issue key and subject of the message that exists for an already existing issue in Jira. If is does not contain those two string aspects in the subject, then I would…

Hi Jovan, Glad to hear that helped. Since this solved the issue, could you please click the Accept Answer checkmark next to the number of votes this answer has? This helps our system mark this issue as resolved and in turn it can help other users that might search on this same topic to find this post. Thanks, Andy

There is not a one click solution to upgrading Jira Server. The process can be quite complex depending on your environment, the plugins you use with Jira, your hardware, etc. There are actually a couple of different ways to upgrade Jira as explained in Upgrading Jira Applications The steps to follow are different depending…

Hi Fred, It appears that this has been a feature request in the past for JIra Cloud. Please see https://jira.atlassian.com/browse/JSWCLOUD-6948 for details. From looking at this request though, it was closed with the comment to make this appear like this is by design. Epics have a Name and a Summary. The name is limited in…

It appears that this is something you will need to disable within the UPM of Jira in order to avoid this error. Do do this, login to your Cloud instance first, make sure you are on the Jira side of things. Then go up to the Gear icon and select the add-ons. From there select the manage add-ons link. On this page you should…

If it is that bug, then there should be a pretty specific error message seen in the logs at the time this issue is transitioned to execute this event that should be triggering these notifications. See if you can replicate this action once more where the customer does not get a Service Desk notification when they should. If…

Hi Tom, Sorry to hear that there is a problem with logging into one of our sites. I am interested to know if this only effects Firefox. Is it possible to login to the site from this machine using another browse such as Chrome? I suspect there might be another problem here though if that doesn't work. Try going directly to…

I agree in general with Nic that most performance issues in Jira are due to lots of permission checks. However there are several other areas in Jira that can cause performance degradation, such as a large number of issues, lots of global custom fields, and yes even having lots of different workflows can impact performance.…

Hi @Daniel Wakabayashi Admin GMail, If Alexey's response helped resolve your question, could you please mark his answer as an accepted solution? You would just need to click the check mark next to the votes. This then marks the issue as resolved and in turn other users with the same question can use this post as a means to…

Awesome, glad to help out. If this resolved your problem here, then please Accept this answer. This will mark this issue as solved and in turn might help other users that search on the same issue. How and why to accept a solution to your question explains why this is helpful to our site.

If Jira's plugins are sometimes timing out when trying to start up, it tends to be because the system is under resourced for all the load the plugins in Jira are putting on the JVM. I would be interested to learn more details about your specific environment, such as JVM Xmx value, the total system memory, the number of CPU…

Hi Lukasz, Sorry to hear that you are having this problem. However I believe this is a known bug in Jira we are tracking in https://jira.atlassian.com/browse/JRASERVER-64325 As such I would recommend following the KB JIRA Fails to Start due to Too many rows found for query on ClusteredJob. You will need to run this SQL…