Andy Heinzer Atlassian Team

I would try to restore this to a 6.2.1 version first instead. If you can get this restored there and working, then from there you should be able to update the license key for Jira. Doing it this way will then allow you to create a new XML backup, one with an updated license key. This way you can more likely avoid this kind…

Hi Jonathan, From reading your description and steps I believe this is already an existing bug. Please see https://jira.atlassian.com/browse/JRASERVER-43028 for more details. If you feel that your instance is somehow different than the summary and description of that particular bug, please let me know. Regards, Andy

Jira does not have a way to do this with just the native code. However you could use a plugin for Jira such as a the Jira Misc Workflow Extensions to do this. This plugin can provide a workflow postfunction called Create/Clone Issue. This explains how you can use an issue transition (such as the create transition in Jira)…

Jira has a native way to restrict the status that issues can be transitioned into. These are called workflow conditions. However Jira does not natively have a workflow condition that can check the value of a field such as environment. In order to do that, you will likely need to use a plugin for Jira that then grants this…

Atlassian does not have documentation on enabling this 3rd party integration. However it appears that Okta does document a number of steps you can take to integrate this with Jira: https://support.okta.com/help/Documentation/Knowledge_Article/29583593-Using-the-Jira-On-Premises-SAML-App…

Within the native Jira code, it is not currently possible to include Jira issue attachments on Jira notifications. There is an existing feature request to add this to Jira in JRASERVER-6207. However there are plugins for Jira that can help perform that function. Smart Attachments is one of these, as I believe is Jirassimo…

I have never heard that section referred to as an 'activity stream'. Yes it has the word Activity at the top, but the term stream I do not believe applies here. You can just call this the customer portal view of an issue. The customer portal is expected to always show the current status of the issue. That is by design.…

Hi David, It sounds like you might be encountering the same kind of error explained in the KB "Cannot insert the value NULL into column 'ID', table 'xxxxx'; column does not allow nulls. INSERT fails". I would recommend walking through that KB, and making sure that your MS SQL database is setup correctly with the SET…

Ok, that's completely different than what I thought you were referring to. The Activity stream is a gadget in Jira. Those gadgets only appear on dashboards. Service Desk customers are not expected to be able to see Dashboards in Jira as they only have access to the customer portal. Because of this limitation, I believed…

Hi @Eren Jira cannot properly do partial word searching. In turn it does not actually do well at searching mixed character strings. Instead it is built to search for complete words. Since this tag is rather short and contains other characters of "[" and "]" that is going to make it more difficult to find those issues when…

The problem with this is that Service Desk issues have a security scheme of sorts that is automatically applied to such issues. This means that aside from the JSD Agent that is assigned to work that issue, other Jira users are not expected to be able to see or work on the issue. As such, we would not expect those issues to…

This is a known problem that can happen on Linux environments that no longer have the font packages needed to render that text correctly. Please see the KB: Fonts displayed incorrect in gadgets and database monitoring graph. You should be able to correct this via a terminal session to reinstall those packages, such as…

You can copy or delete these files as you wish. But in regards to deleting logs, this tends to make troubleshooting problems in Jira more difficult. The logs in the /var/atlassian/jira/log/ folder will typically automatically roll themselves in order to limit size. However the logs generated directly by tomcat in the /opt/…

I don't think you need a plugin to to achieve this. However when users are created in Jira, in order to grant them access to the application you have to put these users into a group. This is explained in Manage group access to applications. If you have public signup enable in Jira Service desk, you need to make sure that…

Hi Ron, I have seen this happen before, but it tends to be because of a difference in timezones. When a release date is set in Jira, it only shows you a date. But when Jira is storing that value in the database, it's using a date and time value. This value for time tends to be exactly 0:00 (or midnight). This tends to work…

Sorry @Aravindi Amarasinghe I am not well versed in the syntax of using scriptrunner scripts. However I have tagged this thread with the Adaptavist and scriptrunner tags, so now this thread can appear inside those collections of community. Perhaps this way an expert in regards to this kind of scripting might be better able…

Are the versions of Jira the same in both stage and production? Many times plugins to Jira have very specific version ranges in which you can install the plugin to. Take a look at https://marketplace.atlassian.com/plugins/com.onresolve.jira.groovy.groovyrunner/versions This explains which versions of this particular plugin…

Project administrators are not expected to be able to control which users have application access. They simply do not have the permissions to be able to change this. However if the user was a Jira administrator OR a Jira system administrator, then they could manage group memberships in Jira's internal user directory. In…

I would recommend against using that specific docker image of Jira. Mostly because it's using openjdk, a java platform that Jira Server does not support. I'm not completely opposed to using docker, I just think it might be unwise to advise users to follow this guide when they don't understand the installation decisions…

The project import does not import permission schemes. This is noted in the bottom of part 4 of Preparing your target Jira instance: As such, you will need to define your own permissions that should be applied to that project on the destination Jira site.

The rank values are using a system called lexoranking. This lets Jira Software rank issues using an alphanumeric system. You can't change these into purely numeric values and expect Jira to be able to use these. But you can include the existing Rank values when you export this issues into a CSV file. In order to do that,…

I'm confused here. I don't understand what role a self signed certificate is going to play in the ability for Jira to connect to gmail. If you're trying to connect to a secure pop or secure imap to a gmail site, then you need to make sure that you have imported the SSL certificate for that site (presumably smtp.gmail.com )…

What version of Confluence do you have? What version of Jira? Are you using Crowd with Confluence as well? It's possible the instructions to follow for Confluence could be different between the versions. So it's important to make sure you find the version of the document that matches your version of confluence. You can…

Glad to hear that worked. I was going to recommend trying to delete both (if you have a database backup) and then follow the steps in that KB to update the license key via SQL. At least that way you know you have applied the updated key that way.

Just because this user has create and delete issue permissions, does not grant them access to be able to actually see the issues in the project. Did you test the user for the "Browse Project" permission? If the user has the browse project permission for this project, but still cannot see the issue in that project (when…

I think you might be able to do this with Bamboo. And if you cannot do this with Bamboo alone, it looks like there might be another plugin for Bamboo that can help. See Cucumber for Bamboo. There are guides for integrating Jira and Bamboo as well. I hope this helps. Andy

That's strange. The multiple entries with the same key would tend to indicate that you have two values in a database field that should only have one. I have seen that kind of error for other data problems in Jira, but I have not seen this happen in regards to a license key in Jira. What version of Jira were you using…

Unfortunately, not all fields of an issue can be edited in this way. In this case, you can't just change the parent ID field for a subtask. Even when in the web front end of Jira, you can't just edit that field on this issue. This is because this is a system field that is specific to that issue type (subtasks are special…

This same kind of question was posted previously to our site in https://community.atlassian.com/t5/Answers-Developer-Questions/how-to-get-the-jira-server-info/qaq-p/573364 While the details of that reply were for Jira 6 versions, I think the updated way to find this can be found on…

Without being able to view any issues, I cannot use the Jira Admin Helper. Actually, that is not true if you are a Jira admin. As a Jira admin you can still use this utility in the system administration menu. Go to the Gear Icon -> System. On the left sidebar menu there is a link to Permission helper. The URL will be your…