Andy Heinzer Atlassian Team

Funny you should mention it, seems like there are existing feature requests for this such as in https://jira.atlassian.com/browse/JRASERVER-37621 Which appears to have been updated today. At least from reading Gosia's comments on this, it does not appear that this feature will be getting attention any time soon though…

If this is a Jira Service Desk project, you could do this using Automation. But if this is not a service Desk specific project, Jira does not have a native way to do this. But you could use a 3rd party plugin to allow for more extensive configuration abilities. For example, the Automation for Jira plugin could help with…

Hi William, I have not really been able to find much information on reporting off this. The Widget is relatively new to Jira Service Desk Cloud. But with this in mind I found that issues created with this widget do have a different creator than issues created via other methods. As such we can use this as a means to track…

If you're still seeing a timeout with a wait time of 300 (seconds), then it feels like we need to allocate more resources here. Which would be part #2 of my previous reply: * How much memory does this server have? * How much memory is allocated in the '-Xmx' parameter in the setenv.sh? * How many issues does your Jira…

Hi Mark, The global permissions are not granular enough to only limit the ability to install add-ons. You can limit this, but when you do so, you are also limiting these admins from performing a number of other tasks within Jira, such as XML backups, configuring SMTP setting in Jira, configuring application links, etc.…

Hi again, Since this case appears to be a duplicate of https://community.atlassian.com/t5/Jira-questions/Connecting-Jira-Software-to-MySQL/qaq-p/751225 I'm going to respond to the other issue instead of track this here and possibly duplicating efforts. Cheers, Andy

Hi Charlotte, Sorry to hear there are problems with connecting to the database. But in order to help here I think we're going to need to see some logs from your installation, and our community site can struggle when it comes to file attachments. So I created a separate support request for this over in…

Hi Victor, In this case, I don't think these two problems are related. It might help to instead create a different thread for this different issue.

Update: The source of this problem appears to have been fixed in the 5.3.9 version of Scriptrunner. https://productsupport.adaptavist.com/browse/SRJIRA-2727

Dass es gut. That it a good one too.

Good choice. I was lucky enough to have the 120minute once in my life. It came in small glass, and it was unexpectedly strong. 

I strongly recommend you use the Jira Admin Helper to figure out the permissions needed here. This utility built into Jira will allow you to enter a permission, issue, and sometimes username and then see if they have permission or not. Even if this utility confirms that you do not have permission to do the task you need,…

It actually is not yet possible with Jira. There is an existing feature request for this in https://jira.atlassian.com/browse/JRASERVER-3160 Unfortunately I could not find any other plugins or solutions for Jira management multiple email addresses without also creating separate account for each of those.

Ayinger Urweisse - I think it might be my favorite right now just because I have it so rarely. But it's really tasty. I have found wheat beers to have this strange complexity in favor and this one is no exception.

Hi Mani, I don't think this can be done in Jira at the moment. While you can create issue links on the create screen, it appears this is limited to just the issues in that specific Jira instance. There is a feature request to expand the abilities of that Issue Link field on the screen to provide the functionality you get…

If moving works, but moving via bulk does not, I would suspect there is something wrong with one or more issues being selected in the bulk task tool. Perhaps there is something corrupted in a workflow or with some corrupted issue data that causes this. It sounds like you might be seeing an HTTP 500 error when trying to…

Hi Victor, Thank you for explaining all of that. With this information I was able to try to switch my Jira 7.8.0 instance into Spanish. The place to do this is a bit different than the user profiles: It is explained in the documentation Choosing a default language. Only when I put my system into Spanish, do I too see these…

Are you being forced to use Windows? So sad, I will have to blow my nose. You'd be happier with my friend, Tux. If you instead used Linux, And then watch how fast Jira goes.

Hi Carl, I believe there are actually a pair of bug tickets about this problem of custom issue types not displaying their icon correctly. Please see: * https://jira.atlassian.com/browse/JRASERVER-60897 * https://jira.atlassian.com/browse/JRASERVER-63448 for more details. The later bug ticket appears to have a means to work…

Could you clarify where this specific drop down is within Jira? Is this when trying to set the Epic link of another issue in order to add it to this epic? If so, then citing the issue key is not actually appropriate to add this other issue to an epic. Instead you need to use the epic name. This difference between epic name…

That does look very strange. Does this problem only happen on Dashboards in Jira? Or are you seeing this on all the pages in Jira, like issue details, Agile Boards, reporting, system admin, etc? As I see it, there could be a couple of different causes here: * A plugin * A custom script * Some other unexpected translation…

Ah, ok. You can find out where that home folder is by returning to the source Jira install, and then going to the path: <jira-application-dir>/atlassian-jira/WEB-INF/classes/jira-application.properties However if your source installation does not have this file in this path, then it is possible that your OS has a system…

Hi Josh, The filename is actually called 'jira-application.properties' and not just jira.properties. Secondly, that file might not exist on a brand new install or and extraction of the zip/tar.gz packages, in which case you have to create it. Once you create this file it will need to be in the…

I do not believe that an error on that rest endpoint could cause the problem you are reporting here. My thought is that this error too might be correlated to the source problem. But I am also not 100% clear on the problem you are seeing here. * Could you post a screenshot of the error you are seeing? * What version of Jira…

When we usually see this kind of timeout, there are a pair of things I recommend: * You can increase the timeout Jira will wait for a plugin to start:It is possible to increase the plugin timeout period by adding the -Datlassian.plugins.enable.wait=300 argument to the JIRA application startup arguments, as in Setting…

Hi Aruna, The bitbucket information that you might see on a Jira issue is not something you can import via the CSV import methods. Instead for Jira Cloud, the recommendation is to use the JSON import method described in Importing data from JSON. However the previous guide on Importing data from Bitbucket, does have some…

So the subtasksof() and parentsof() are actually functions provided by Adaptavist's Scriptunner plugin for Jira. That said, if you have this plugin you should be able to return all the stories and their subtasks with a query like this: issuetype=Story OR subtasksof(issuetype=Story) This should return all Stories and all…

There is not a feature to disable plugins based on any kind of certification. However Jira will disable a plugin if that plugin fails to load repeatedly in Jira. From looking at the version history of this plugin, it appears that the vendor just released a new version of this plugin, 8.9.0, which appears to be the first…

Are you using SSL with Jira? If so, is this terminated in Apache? I understand you seems to have Apache functioning as a reverse proxy, but the other concern I have is to understand if your environment has an outbound proxy. If the server running Jira has to use this proxy in order to make outbound http or https requests,…

Yes you can transfer your license to a different installation. You can just apply your existing license to this new server. Steps on how to do this are in Updating your FishEye license. The Server IDs do not need to match up to be able to use this key elsewhere. That Server ID is only needed when you first creating a…