Andy Heinzer Atlassian Team

Thanks for posting this. I was able to recreate this problem in my service desk 3.12.2 and my 3.13.1. However when I tried to recreate this in 3.14.0, I found that this particular mis-translation does not appear. I did not find any current documented bug about this specific problem though. Nor did I find any documented…

Hi Gabriel, Thanks for clarifying. I have created a support request for this problem over at https://getsupport.atlassian.com/servicedesk/customer/portal/23/JST-407757 Please comment to that ticket and let us know your Cloud URL, and the user accounts affected by this problem. Someone from our Cloud support team can then…

* What version of Jira Service Desk is this? * What steps did you take to create the account/invite this user? * Is it possible the Jira Server's system clock is askew from that of the user being invited (I'm not concerned if the timezones are different, but if the system clock is 5 minutes or more adrift from the actual…

Thanks for letting us know the steps you took here. Glad to hear things are working now.

Hi Steven, What version of Jira did you upgrade from before this 7.7.1 version? Is your instance of Jira connected to any external user directories, like Crowd, LDAP, or an Active directory site? In my search of the error message I found in your messages so far, I came across a number of user reported cases that referenced…

Hi @luiz kava Sorry to hear that there appears to be a problem with your upgrade here. If you stopped Jira from running, I am not sure what other process on your system might have caused this particular error message to have appeared. One way to try to troubleshoot this is to first disable the Service that starts Jira…

The application link is just allowing the two applications to share some data between each other. By itself it does not share user accounts. However if you want to use Jira as a user server for bitbucket you can do this. Please see the guide in Connecting Bitbucket Server to Jira for user management. It details the steps…

Hi, This is not something that you can do from the issue navigator in Jira at present. However if you go into the project specific reporting, there are reports that contain this information. See Setting up service desk reports. What's more, you can actually use the CSV export option that exists on this report page to…

I'm not sure I fully understand, but if you already have a single Jira instance running, you don't want to have a second instance connecting to the exact same database at the same time. It will cause corruption. Instead of using the web setup wizard to connect to the database, there are other methods you can use to…

I'd be interested to take a look at your $JIRAINSTALL/logs/catalina.out when you try to start Jira with this configuration. It is possible that this log file will contain some errors that might help us troubleshoot this kind of startup failure that the atlassian-jira.log file won't contain. What version of Jira is this?…

I would start with comparing your system against the Jira Sizing guide. From this we should then have a better understand of your current system resource, the allocated resource to Jira, and the size of your Jira environment. It might be that you need to increase the memory allocated to Jira when it starts, but without…

I have not been able to replicate this specific behavior yet. Could you let me know what browser you are using with Jira? I am curious if this is something you can reproduce with other browers, like Chrome or Firefox. And if so, perhaps you can generate a HAR file when this happens so we can get a better understanding of…

There really is not a better way to upgrade that Service Desk data in these versions. You really do need to revert Jira to a 7.0.x or a 7.1.x version, and then install a compatible Service Desk version to that version of Jira in order to upgrade your data. It is unfortunate that this upgrade requirement exists, but we have…

Hi Aru, I agree that doesn't look pretty. However I have not been able to figure out just yet how to recreate this problem with my own Jira instance. I suspect that you might have a 3rd party plugin in Jira that is responsible for these specific streams, but this could be any number of plugins that do test plans. There are…

Hi Jake, It appears this same topic has come up before on our site. Have you seen the thread on https://community.atlassian.com/t5/Questions/velocity-mail-template-missing-line-breaks-in-issue/qaq-p/227606 In it, Fred describes the syntax he used in order to be able to see such line break content in these email velocity…

Confluence does not currently support OpenJDK. It might not be the precise cause of your heap errors, but I can't recommend running this JVM. Please see the details in Confluence Supported Platforms page. You should be using a 1.8.xx_xx Oracle JRE or JDK for Confluence and Jira in the current versions (6.x and 7.x…

I would recommend trying to follow the steps in this KB: Outgoing Email Failed to be Sent due to 'Message submission rate for this client has exceeded the configured limit' Error Our KB is actually linking to a helpful blog that explains better how to troubleshoot this, in…

It's very difficult to say with certainty what the problem is when just looking at this log. It is interesting that a restart of the OS appears to fix this. It might be worth following the suggesting in the error to rerun maven with the -e switch so that you can see further stacktraces that might help troubleshoot that. On…

Hi, I suspect that there is a problem with the service desk plugin not starting correctly. But to better troubleshoot this issue, I would like to see the logs from your environment. To to this I created a support request on your behalf. Please see https://getsupport.atlassian.com/servicedesk/customer/portal/3/SDS-34740 for…

Sorry, I can't tell from your screenshot where in Jira you are seeing this. Is it possible to take a screenshot of the entire page, and maybe include the URL where you see this. It would help me to better understand exactly where this is being displayed in your browser.

Hi Dan, I entered your license key into an internal system I have access to and it gave me back some more details about this license key: Description Bitbucket (Server) 10 Users: Starter License NumberOfUsers 10 CreationDate 2018-08-02 As such, the license key you are using here is for Bitbucket server, not Bamboo. I would…

For Windows environments, I have almost always had to set the JAVA_HOME as a system variable first and then actually restart the box before other applications would actually honor the value have set there. But also, I have seen some confusion between that that expected path should be. This is why I like to install Java…

oh, I'm an idiot, this is cloud. There's no way for you to run such SQL queries against a Jira Cloud site. nevermind...

For confluence, I would recommend following this guide: Restore Passwords To Recover Admin User Rights It explains how you can use a recovery mode in order to gain system admin access again. If you are having the same problem with Jira, then please follow the steps in Retrieving the JIRA Administrator The approach for Jira…

Hi Gabriel, The new UI is only available for Atlassian Cloud sites. Are you by chance using a Jira Server product? (one that is hosted either on your own server or a 3rd party) If you are using Server, there is currently no way to utilize this new interface yet. There is an existing feature request for this to come to…

hum, I wonder why it didn't work for you. What version of Jira are you using? I tested mine against my 7.11.0 installation of Jira. I am wondering if perhaps the elements might be named differently in other versions of Jira. Anyways, glad to hear that you found a solution. Thanks for posting back with what worked for you.

I found a way to figure this out using SQL. Granted it's a bit of work to figure out, but I will try to explain my steps and I hope this helps. I did this in postgresql, the syntax could be different for mysql, oracle, etc. create table temptable1 (counter integer); first we create a temporary table INSERT INTO temptable1…

First, we don't recommend that anyone skip the 7.0 upgrade of Jira. Skipping major versions when upgrading Jira applications explains in more details as we why. TLDR, it can break Jira Service Desk and/or Jira Software data (and possibly other plugin data in Jira). Secondly, Microsoft's SQL 2008 database is not supported…

There is a problem with being able to do so in this scenario. When you create an issue in Jira, the email notification will contain an issue key (example KEY-123) in the subject line The existence of this issuekey in the subject line is being used when processing future replies to these notifications in order to help…

I found I could do this with a script in the announcement banner, but in this case I was only looking to change the background-color element in each tab/cell/li element. I pulled from a couple of previous posts on our site to figure this out, and had to play with this for a while in order to get it to look just right. With…