Andy Heinzer Atlassian Team

I agree with Jack. Please explain why you want to delete this user account. Jira is designed to prevent you from deleting user accounts when it can cause data integrity problems, more details in https://confluence.atlassian.com/adminjiraserver/create-edit-or-remove-a-user-938847025.html You could go through and find all…

I am pretty sure I have done the same thing before with Jira also. And in a quick research I found other users who have also noted this just looks bad in the installer itself, check out https://jira.atlassian.com/browse/JRASERVER-65909 It is a feature request to change the formatting here. I'd recommend voting on this to…

You selected option #2, which is 'Custom Install (recommended for advanced users) [2]' If you want to upgrade that existing install path, you need to select option #3: 'Upgrade an existing JIRA installation [3, Enter]' You will find the installer will behave differently for an upgrade vs an install. Note that it is still…

What version of Jira and Jira Service Desk are you using? Where exactly do you see this mis-transiation in Jira? I tried to recreate this problem in my Jira 7.11.0 version, both by switching the system language to French, and separately to change my profile to French. In both cases, I tried to then visit the Jira System…

That KB is really intended to help admins insert a specific google tag for their content. If you want to remove your site from google search results, try this KB instead: Removing a JIRA instance from Google results I believe these steps should be sufficient to remove both Jira and Jira Service Desk page results on the…

In order to migrate data from Jira Cloud to Jira Server, you first have to do a complete restore to a Jira Server install. I don't understand how you are using Configuration Manager at this point. This plugin can be used to help make project migrations easier, but the expectation is that this utility is used on Jira Server…

Jira's JQL is specifically designed to return Jira issues. And it does that. When you use the parameters such as 'sprint in openSprints()' this returns all issues in Jira whose sprint field value matches a sprint that is currently open. I can understand why it would be helpful to have this conditional syntax, but this is…

I believe it probably goes back to the changes in Jira 7.3, where Jira gained the Rich Text Editor, details in https://confluence.atlassian.com/jiracore/jira-core-7-3-x-release-notes-861242669.html#JIRACore7.3.xreleasenotes-Richtextediting Before this version there was a different editor in use for these kinds of fields…

When you invite a user to become an Agent in a project, this adds that user to the project role called Service Desk Team. Any user in that role of a Service Desk project has the ability to reply directly to customers. So if you don't want to completely remove this user from their Agent role, you could just remove them from…

To the best of my knowledge, the Jira database does not keep track of when any user might access a filter. So I don't think that you will be able to look at the database to find inactive filters exactly. You can try to follow the steps in the KB: How to Enable Detailed SQL Logging in JIRA although I don't think you'll need…

Don't feel bad. When I made my first reply, I couldn't remember this was here either. The real thanks should go to my co-worker @Eaniel Deads

We typically recommend against deleting users from Jira. The reasons are explained in more detail in https://confluence.atlassian.com/adminjiraserver/create-edit-or-remove-a-user-938847025.html But basically it tends to cause data integrity problems if you delete users that have historical events in Jira (comments,…

It sounds like you're trying to upgrade, but you're following an initial installation guide. Instead I'd recommend following the Upgrading Jira guide. You can use that installation package to do an upgrade, it is one of the possible ways to do this. But if you're going to do that, try following the guide: Upgrading Jira…

What version of bitbucket server is this? Has this always been a problem? Or did this start just recently? Does this happen in different email clients? I would be interested to see if you can look at the email original source, and see what the specific HTML tag is there that is used to try to render this image. I have seen…

Did you recently change user directories in Jira? If so it's possible that your same user accounts exist in a different user directory, and the users could be supplying the password for this other user directory as opposed to their password for the previous user directory. If the users complete the captcha, and enter their…

Can you replicate this problem of these unexpected issues being returned if you ran a more simple JQL query such as just Project=ABC and "Baseline Start Date" >= "2018/04/23" I suspect that you can. And if you can, I would be interested to see the values for that specific Baseline Start Date field in those issues? Are they…

Natively, Jira can't do this kind of conditional searching in JQL. It might be possible for you to use something like the SQL for Jira Driver: Convert JQL to SQL to help here. This plugin lets you use more SQL like syntax when querying Jira. So maybe that might help in your current approach. However, this plugin is only…

Hi Pawel, Templates for subtasks is not something that is natively available with Jira itself. Is it possible that you are using a plugin for Jira that might be providing this functionality? Say something like Quick Subtasks for Jira Perhaps we can better direct this question if we know which code is providing the feature.…

What version of Jira is this? How many issues are in this backlog? I would also be interested to find out how your system compares against the Jira Sizing Guide in terms of Users, issues, system memory, and heap memory. 

Since you are not currently licensing Jira Core, you don't need to use the Jira Core installation package. But instead you should use one of the Jira Software install packages found on this page https://www.atlassian.com/software/jira/download When you use this install package, it will automatically update the Core system…

Ah, thanks for the more background information here. Natively Jira doesn't have a means to search for moved issues in JQL. That said, other users have found a way to do that part in scriptrunner. Check out this related thread:…

The workflow triggers in Jira don't have a 'deployment successful' or 'deployment failed' event. Please see the documentation in Configuring Workflow Triggers: Understanding triggers: to see what events can be used to trigger workflow transitions in Jira. Trigger events Events (e.g. Commit created) are made available for…

I have not yet found a way to disable this feature when creating issues from email. You could change the renderer for the description field that by default users the Wiki style renderer, to instead use the default text renderer. However it appears that the incoming email processor used by Jira seems to be hard coded to…

Hi Terri, There does exist a feature request to change the behavior of the CSV exporter using the userid to instead use usernames in https://jira.atlassian.com/browse/JRASERVER-62887 I would recommend following that request for additional updates. Any user can create new suggestions in that JRASERVER project. However I…

Make a backup of your database, and your $JIRAHOME directory before you try this upgrade. While the steps you purpose here are what we call the rapid upgrade method. It is typically the fastest way to upgrade, but it's also the most likely to hit snags in regards to older plugins that can't run in newer jira versions…

it is expected or not expected that items created in 2013 continue to show up in every release? When the issue is created doesn't tell us anything about whether or not it should appear on the board. It's the subfilter that determines when issues disappear from a kanban board. If all these issues have a fixVersion set, but…

I'd recommend starting with the KB Integrating JIRA with Nginx In this case, Jira doesn't need to be running on port 443, in most cases Jira would use a port like 8080 on its end. However you could configure the nginx to listen on 443, use HTTPS, and in turn forward its traffic to this Jira connector. I also found a more…

Hi Terri, I believe the thread you are referring to is https://community.atlassian.com/t5/Jira-questions/Export-Estimates-in-hours-Day/qaq-p/58647 I'm not sure if the code needs to be changed to make this work with more recent Jira versions or not yet. However starting with Jira 7.2, the Excel export feature was deprecated…

Hi Alvaro, I think your comment to this answer is crossed with my reply from another answer on this thread. But to answer your question, this functionality in the KB does exist for Jira 7.5.1. It is part of the system plugin now for Jira, so all 7.x versions will have this. I just tested this, it works when you're using…

Hi Sandra, Sorry that this doesn't seem to have a clear way to do what you want here. Jira does have a limitation in regards to full word searches, and since these strings are not exactly words I think this is the major hurdle we have to overcome in this use case. If these were issue fields, I think we would have had a…