Comments
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Unfortunately, this is a known limitation of the new issue view in Jira Cloud right now. There is a bug ticket about this https://jira.atlassian.com/browse/JRACLOUD-69300 Since the new issue view both cannot create a table in the description, nor can a previous one be edited, I would recommend that you disable the new…
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To the best of my knowledge today, there are not plans to change this in the server product. Should that change, I would expect the https://developer.atlassian.com/server/jira/platform/ page to have more details about upcoming changes before they happen.
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I have only ever seen data center deployments on machines with ipv4 addresses. I am not familiar with using a docker network, as you call it. I would expect each node to have its own address that can be reached from the other nodes, but also from the same node. In regards to your first error, it looks like even the first…
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What version of Service Desk are you running? There was a known bug that would cause this specific error for instances in languages other than English, but this was fixed a few months ago. Please see https://jira.atlassian.com/browse/JSDSERVER-5545 for more details. You should be able to upgrade your Jira/Jira Service desk…
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I'm not sure what would prevent you from being able to edit those values. In my Cloud site, these do appear to be greyed out, but I can still click the field name, and type in my own text, then click save at the bottom like so: In that example, I have only changed the first field name. I am curious as to what might prevent…
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This warning tends to show up when you have modified the permission scheme of a service desk project in a way that Jira has detected this could effect the way Service Desk was designed to function. Rather than try to customize the permission scheme for this project with specific groups or individual's accounts, it would be…
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There is a flaw in your original query. Specifically this part: issueFunction in linkedIssuesOfAll("issuetype = story AND status = Done AND status = Closed AND status =SOLVED") This function will look at all the linked issues of the epic that match the JQL you have nested inside. The problem is that Jira issues can only…
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Sprints created on a board can appear on other boards, if the filter of that other board includes even 1 issue in that sprint. Sprints are not bound solely to a single project or a single board. Since sprints can contain issues from multiple projects and appear on multiple boards, the sprint naming convention is being…
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You can disable this autowatch feature. But the steps to do are slightly different between Jira Cloud and Confluence Cloud. When in Jira Cloud: You can click your user avatar in the bottom left corner, and select personal settings. On that page there is a setting called 'Watch your issues', set this to disabled. This way…
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Yeah, I can give some more insights. The link posted is specific to the Cloud platform provided by Atlassian. It does not pertain to the server line products. The corresponding server page: https://developer.atlassian.com/server/jira/platform/ does not have the same changes because they are not expected to be implemented…
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Yes, that's a very good idea. You could do something like this: <!-- This is to work-around a printing bug JRASERVER-62377 --> <style type="text/css"> @media print { .issue-view { overflow-y: visible !important; } } </style> End users won't see this code or message, but it will something Jira admins can see in the edit…
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Yes. The custom field description does allow you to use HTML and/or javascript. In this case, you can use an HTML tag to create a link. This is also documented in Creating Help for a Custom Field. The example listed there would be to use something like this: <a href="http://www.example.com/jirahelp/fieldhelp.html">get…
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Fair point. I will create a documentation update request to help make this more clear. Thanks for reporting it.
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I think understand what you're trying to do here, but I don't believe there is a way to search only the displayName value on accounts at this time. The current rest documentation doesn't make this explicitly clear though, however when searching for user accounts via rest, using either the query or username parameters, the…
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It looks like your instance is using some kind of okta integration for authentication: java.lang.RuntimeException: Error getting login uri. LoginUrl = ://<MYURLHERE>/okta_login.jsp?RelayState=${originalurl}, ReturnUri = https://<MYURLHERE>/plugins/servlet/customize-application-navigator that okta_login.jsp page seems to be…
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I can see in the logs there is a SQL exception. However just before this is this statement: 12-Oct-2018 18:50:46.292 INFORMATION [main] org.apache.catalina.core.StandardServer.await A valid shutdown command was received via the shutdown port. Stopping the Server instance. Which indicates that Jira received a shutdown…
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Need more information about how you created this link. When you setup the application link here, did you use the private address of the specific Jira node? Or did you use the public address of the load balancer that is being used to distribute that data center traffic? I would only expect you to create a single link…
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If you go into your $JIRAHOME/dbconfig.xml file, this should tell you the database address and the login credentials that Jira is using to connect to this database. You can likely also determine the database type by looking at the driver class in that file.
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ah, Thanks for clarifying. It's a known limitation that mysql databases cannot store 4-byte characters. Hence characters like emojis can't be stored in those databases. This is something that looks like it might get fixed in the next major version of Jira per https://jira.atlassian.com/browse/JRASERVER-36135
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It's difficult to say for sure, but I am suspecting that your problem is caused by the problem in the KB below: * CreateIssueMeta returns Duplicate Key error To verify the cause of the problem, can you please run the following query in your Jira SQL database and attach the result to this thread? select f.name,…
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Yes, you can just add that style tag to your announcement banner in order to make that html code appear on every page in Jira. This would also be for all users, so I would agree it seems like the best work-around for the time being.
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Please take a look at the KB: JIRA UI shows unreadable text or nothing on CAPTCHA and some gadgets due to missing fonts This is a known issue that can effect some linux/unix operating systems that Jira might be running on. Basically it boils down to some specific font packages could have been removed/uninstalled by…
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Indeed it is.
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Jira does not provide any interface for you to run that kind of SQL command. This is something your database admin would be able to handle. If you don't have someone in that role, then it depends on your database type. For example, if you're using postgres, then you could use a utility like pgadmin to run this kind of…
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Hi Sandra, I believe this is a known issue. Please see the bug report in https://jira.atlassian.com/browse/JRASERVER-62377 There do appear to be a few different work-arounds here that might help. From that bug ticket: Workaround There are workarounds: * Use Printable option at Export button instead of using the right-click…
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Your existing query does appear to correctly identify these inactive user accounts that exist as members of those groups. These group memberships are stored in the cwd_membership table. Each membership is a unique entry in that table. To test this out, I turned on the SQL logging in Jira and then using the UI in Jira, I…
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Is this the first node of a data center install? Or is this a 2nd/3rd node that is being setup here? The error message indicates that this Jira install is unable to reach the host. I am expecting that this is a 2nd node that is unable to reach the first node over the network connection this machine has. In the part you…
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When you have multiple user directories in Jira and each has users by the same name, only the user account in the top ordered directory in Jira can actually login to Jira. So in your case, since the usernames are all the same, I suspect you added this 2nd directory below your first one. Hence, since that first account has…
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Two things I would check: * Windows systems have a tendency to default themselves to hide file extensions. If this is enabled in your system, then the file might actually have a filename such as MigrateToMySQL.zip.zip In which case you need to enter it exactly as such to get Jira to use this. You could confirm the true…
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Service Desk customers are expected to be able to transition issues in Jira. It's what allows them (the customer) to comment back on and issue and change the status to a state that informs the Agents that the issue is waiting on them. (ie From waiting on customer to waiting on support for example). There are also…
