Andy Heinzer Atlassian Team

Hi Ryan, I think something might have changed on the back end in regards to the api/3 endpoint in question here. When I am trying to use this with my cloud site now, I too am getting the same error when trying to just update a custom field of type text. Interestingly, I found that I could use the…

Hi @pathiranag Sorry to hear that you were unable to access bitbucket today. There was an outage for the site that is documented on https://status.bitbucket.org It appears the site was down for about a 15 minute period. Regards, Andy

Hi Brad, The steps needed to increase the memory for Jira on windows systems can be different depending on how you start Jira: starting Jira via .bat files vs starting Jira via a Service. Details of this are in Increasing Jira memory. Hence if you're trying to start Jira via a service, the changes you make to the…

I would try to create a new database name both for the sake of starting over and not trying to continue to use this other database. In addition to that, also create a unique schema for this database (as indicated in the documentation). Then try to use these when adjusting the dbconfig.xml. In addition to those changes, I…

It might be possible to use a script/automation in order to undo changes to the rank field on issues, but let me be clear that I actively discourage this approach. I can see a number of potential pitfalls trying to do this. Some background: Ranking is a feature of Jira Software. Every issue in Jira Software has a rank…

Yes, the connection between agent and bamboo needs to be bi-directional. Check out Troubleshooting Remote Agents for more details in regards to ports and protocols being used by remote agents.

I believe the plugin you are looking for is the BigGantt - Gantt Chart for Jira. by SoftwarePlant I found some similar looking references in their documentation on this over in https://softwareplant.atlassian.net/wiki/spaces/DOCUMENTATION/pages/188383526/Gantt+Configuration+Its+Custom+Fields+And+Issue+Links I hope this…

I found at least one plugin for Jira Cloud in our Marketplace site that might help. Check out the Add Issue on Transition for Jira Cloud. Perhaps it can help here.

Hi Christian, I believe the problem you are seeing here is documented in this bug report https://jira.atlassian.com/browse/JSWCLOUD-16401 The Jira Labs feature that enables this new issue detail popup view does not honor the customization of that issue details, in the way that the old issue detail view would. In the…

I have not actually seen a plugin in Jira generate this kind of warning/error. It might be you would need to reach out to the support channel for that plugin. But it also could be that the system resources here for Jira are so limited that these plugins are actually not able to perform their function. Are there any kind of…

I believe I understand what you are wanting to do here. However the Agent's in Bamboo do not have the ability to track changes. The Agent can only build. You still need the server to be the one to detect such changes. Remote Agents in Bamboo are not meant to be used as a means to get around this networking/vpn environment.…

From the error messages in the logs, it looks like Jira wasn't able to create the tables correctly. Since this appears to be a new installation, it might just be easier to leave the existing database as is and try to create a new empty one from scratch and connect Jira to this empty database. * Make sure the collation type…

This is a known bug with several versions of Jira 7.4.x and higher, including yours. This bug is documented on https://jira.atlassian.com/browse/JRASERVER-66224 Unfortunately, it appears that this particular bug has not gotten a lot of attention yet, so it has been prioritized lower. While there is not an official…

Thanks for that reply. I tried to recreate this problem using the exact same versions of both Jira and the Portfolio plugin. But so far I have not been able to recreate this error. I also have not found any other reports of this problem just yet. So I'm not sure this is a bug just yet. I suspect that this is a problem…

I have seen this error get thrown in the setup wizard for Jira before. It can be rather misleading, in a sense I hope to explain here. In my experience, this tends to happen when you are trying to create the very first user in a Jira install, the admin user. But what happens here is that the SQL database might not have…

That "Service Desk Customer - Portal Access" is a special group that is needed in order for Service Desk to function as expected. Enough Jira administrators have gone into the permissions schemes to customize them as they willed. As a result it is possible for admins to change the permissions schemes on the service desk…

Hi Roger, Thanks for reporting this. I had believed we already updated this documentation to use the more explicit link to the 5.1 jdbc driver, but it appears you found the Jira 7.3.x docs that have not been updated yet. I will file a request with my documentation team to fix this on all the versions of this document. The…

Thanks for posting back with your solution. That is very strange. The database password would be stored in cleartext in the dbconfig.xml file. I'm curious if perhaps you were changing between operating systems (Windows to Linux or vice versa) and if these two operating systems were using different character encodings for…

MySQL is the one supported database for Jira that Atlassian cannot bundle the database driver for (due to licensing restrictions). Instead you, as the admin of your system, have to download this jdbc driver separately from MySQL's site and copy this .jar file into your $JIRAINSTALL/lib/ folder and restart Jira, before Jira…

When a user changes the rank of an issue, this is logged in the issue's history tab. However when the system has to change the rank value, due to a rebalance, or error correction, these events are not actually logged on the issue, nor is there an event fired by the system regarding that issue. End users are not expected to…

Please click the "Show Details" button and copy/paste the error message listed there. Could you please also let us know what version of Jira this is? And what version of Portfolio you are using?

Sorry to hear you have encountered this error. I believe you are seeing a known bug documented in https://jira.atlassian.com/browse/JRACLOUD-68491 I just noticed that you commented to this bug. Were you able to follow one of the work-arounds listed there to get past this? It appears that setting a default issue type in the…

Curious if perhaps after you made the changes to the dbconfig.xml if you then restarted Jira. If you did NOT, then that would explain this behavior. Changes to that file have to be saved and Jira has to be restarted for those changes to take effect. If you did not restart jira, then the import actually went into the H2…

I believe that is correct. For the Large scale Jira instance in the Sizing Guide, there is an expectation that you would be using 10,000 rpm hard drives, or solid state disks, dual quad core processors, and more than 16GB of system memory. But that said, each environment can be different in terms of resources. And since…

Happy to help. If this answered your question, please click the Accept Answer button on this post. That way should other users search for this topic in the future, this issue will be prefaced with a 'solved:' headline that can help search results find this topic more easily.

You can do a CSV import again into Jira. Provided you setup your CSV file to have at least two specific columns: * One with the issue key in Jira for that issue (ex ABC-123) * The other column/field will need to contain the new field values that correspond to that issue. But considering that the old system clearly doesn't…

The shutdown port is expected to be open, but only really needs to be accessible from the machine running Tomcat. It does not need to be accessible to outside addresses in most cases. If you close it off entirely, you can do that by not listing any port number at all, then the shutdown scripts used to try to shutdown the…

Sure, the process to create an issue link is something that only licensed Jira users can do (meaning this is not something that can be done in the Customer portal or by users that are unlicensed service desk users). Steps to do this are outlined in Linking issues. I realize that document is for Jira 7.3, but the steps for…

I have seen this error before. In past cases, it can happen if you have done a trial version of Service Desk before version 3.0.0 in the past with this same Jira database. What happens is that even trialing a past version of Service Desk will leave some data structures that can only be updated properly by going first to a…

The test utility generates values in nanoseconds. Yes the guide mentions milliseconds. This is not a typo. Just understand that 1,000,000 nanoseconds = 1 millisecond. You can actually run the same SQL queries yourself against your own database. Depending on your version of SQL, your database might return a total time to…