Andy Heinzer Atlassian Team

Are you using the Cloud platform of Service Desk or the Server platform of Service Desk? There are a pair of bugs documented for this problem of custom request types not being exported properly in CSV for server and cloud respectively: * Server - JSDSERVER-4520 * Cloud - JSDCLOUD-4520 While neither of these bug tickets…

Hi Caleb, Which platform are you looking to create a plugin for? Server, Cloud, or both? So far you are actually referring to two different frameworks: AUI (which is generally applied to the server platform) and AtlasKit (which is generally applied to the Atlassian Cloud platform). The two frameworks typically should not…

Ok, that looks typical. You have two connectors where you can reach jira: 8080 and 8443. You can get this mixed content type error in two different ways with this setup. * One way you can get this is to have the Base URL in Jira set to use the http/8080 address but still try to access the site over the HTTPS address. * The…

I don't know of any official support for an Atlassian made cloudformation template to use MySQL. However it appears that other users have requested this before. I found a link that might be helpful here https://github.com/thinegan/cloudformation-jira Although I admit I have not used that formation template, so perhaps use…

I have not found much in the way of other requests to migrate from GNATS to Jira. However from the way you have described this hierarchical nature, it sounds much like the way Jira would represent an issue's history. If you then look at a particular issue in Jira, under the History tab you can see the changes that happened…

I'm afraid our community site does not have the ability to attach files directly here. You could use a service like dropbox or google drive to upload the file and then share the link with us here to take a closer look. When we have finished you can then remove the shared file in case you have any concerns about sensitive…

I found that you created a support case for this issue over in https://getsupport.atlassian.com/servicedesk/customer/portal/20/GHS-133743 I believe that Adrian is on the right path in this case. I found a few other cases with a similar error and while some of them were in regards to unsupported platforms (databases), there…

Hi Praveen, It looks like I was mistaken in my last reply. Sorry about that. You don't actually need to define the content-type when uploading a file via the REST API. I tested this myself using curl and the syntax of curl --request POST \ --url 'https://example.atlassian.net/rest/api/3/issue/SCRUM-12/attachments' \…

Thanks for explaining this Marshal. This upload form for Core/Software projects in Jira Cloud currently does not have a means for end users to remove this content. There is however a feature request for this over in https://jira.atlassian.com/browse/JRACLOUD-68881 I would recommend watching and voting on this issue to help…

Ah, ok. For server, it's a bit different. In Jira Server, you can typically just use basic authentication (username and password). This is described in more detail in https://developer.atlassian.com/server/jira/platform/basic-authentication/

I'm not sure how to recreate the problem you describe. The order in which issues appear on a board in Jira Software tends to be handled by a ranking system Jira Software implements. The changes you make to a board when ranking issues should be almost immediate in regards to Jira changing a value in the database and then…

By default Jira tends to send users to the system dashboard when loading the site for the first time. Given the URL you listed it looks like you have the tempo plugin and perhaps there are other gadgets/elements on your dashboard that might take a long time to load. You could take a look at Configuring the default…

In order for a user to manage sprints on a board, they need to have the manage sprints permission in every project that the board filter is currently pulling issues from. From looking at your query I can only tell for sure that one of these projects in DMT. However without seeing the syntax used in the other filter's being…

Where you use the term 'subfield', I think it actually referring to what we call a cascading choice custom field. The way this has to be formatted in your CSV file is explained in Importing data from CSV: Importing cascading choice custom fields You can import values to a cascading choice custom field using the following…

You can create issues links between a Jira Cloud site and Jira Server site. However to be able to do this, you first have to create an Application Link between the two sites. Once you have created this application link, you will find that the issue linking in Jira will have an addition option in the link creation screen to…

What version of Jira is this? Could you clarify the meaning of OTP? I'm not familiar with that abbreviation and my searching was not finding any clear answers. There was a problem in some versions of Jira where the URL length could become extremely long as documented in https://jira.atlassian.com/browse/JRASERVER-64917…

For issue creation, there is not a clear way to tell if this was done by a REST API call for Jira Software or Jira Core projects. The issue history does not indicate the method used to create issues in Jira this way. However if you were using Jira Service Desk, there is actually a field on Service Desk issues called…

When you create an application link in Atlassian products, this allows the two applications to communicate with each other. However when you only setup a one-way link (not reciprocal links) this limits which application can make requests of the other. In a reciprocal setup, both applications can communicate with each other…

Could you clarify where exactly you see this "Recent Uploads"? I don't seem to have this same location on my own Jira Cloud site. Maybe grab a screenshot of the page you find this on and post it to this thread to help me understand exactly where you are seeing this. The closest I have found to the functionality you…

I am not certain if this can be set in a config file for Bitbucket, but perhaps the bitbucket.properties file might be able to do this. If not, you could also check out the document on Collecting analytics for Bitbucket Server, which appears to indicate that you can disable this from within Bitbucket if you choose.

Hi Mike, The document you linked is specifically geared towards Jira Software Server. However you mentioned the issue view update, which leads me to believe that you might actually be using Jira Cloud instead. Can you confirm which platform you are trying to use here? If you're not sure, you can usually tell by the URL of…

Are you on Jira Server or Jira Cloud? We do have slightly different versions of the same document for each platform: Jira Cloud: Importing data from JSON Jira Server: Importing data from JSON Could you explain in some more detail what else you are looking for here? I gather you want to import some data into Jira, I'm just…

Hi Ryan, Thanks for updating your post to indicate you found the solution. However If you could instead use the Answer button and post your answer there, then accept your own answer, this question would then be marked as 'Solved:'. Which in turn could better help other users that have this same question in the future find…

You can do this on a scrum board by going into the board settings, selecting the card color section, and then choose the colors based on Queries option. From there you can define in JQL queries the statuses that you want to sort by. In my example, all of my issues have a status of either 'to do', 'in progress', or done.…

Yes it is possible. If you go into the backlog view in Jira Cloud, even sprints that have not been started will still have an ellipsis box (...) just below the sprint name. In my case my sprint that isn't started yet is called 'Sample Sprint3' If you click that button, it bring up this popup: The Total on this page can…

You could follow the KB Retrieve last login dates for users from the database to help find a list of users sorted by their last login date. However this guide does presume that you're using Jira Server (not Cloud) and that you have access to the SQL database that Jira is using. This would at least show you the last login…

I have seen this error before. It happens because Jira can't create the admin account. There are potentially different reasons for that. But in an initial setup of Jira like this, it usually tends to be that either the database Jira is using is setup incorrectly, OR that Jira's configuration to use that database…

I'm not convinced you're actually doing anything wrong here. You could be running into a known bug. There are several different approaches to this problem we could take to try to troubleshoot this. The one I am favoring towards is as follows: * Remove the test account from the jira-users group, and make sure they are in…

Hi Praveen, The 415 error code is an indication that your REST call is using the incorrect 'Content-type' header for the file you are trying to upload to Jira. This is explained in more detail in a related Fisheye KB REST API: "Error 415 Unsupported Media Type". I realize that KB is geared for a different product than your…

The error message you posted actually does not tell us enough to indicate the cause of the problem. I suspect that the docker image has been packaged to use an unsupported platform, such as openjdk, or some other unsupported database. Please see supported platforms for more details. What I would want to see would be the…