Andy Heinzer Atlassian Team

I would suggest creating a new kanban board to achieve this. First, create a new JQL filter of just order by rank asc And save this filter. Then, go to the Boards -> View all boards link. From here create a new Kanban board and select the option to use an existing JQL filter. Select the filter you just created. This way…

Hi Jay, I'm afraid that this UPM documentation isn't really clear enough for how to exactly do this in Jira. It might be that this is by design since the UPM can be used in different Atlassian products, like confluence, bitbucket, etc. In turn the steps in each program could be slightly different in regards to how to make…

Hi Chris, When you run the curl command, are you doing this from the instance running Jira itself? I ask because the gadget error you see there tends to happen when the Jira application is unable to reach the base URL set for the site for some reason or another. Sometimes this is because of a routing problem, or the…

I saw another user that had a similar error in regards to using python and Jira Cloud recently. Please see https://community.atlassian.com/t5/Jira-questions/jira-python-Getting-error-on-assignee-gt-TypeError-Resource/qaq-p/930839 Initially I thought this would have something to do with the recent changes Atlassian is…

Jira does not yet have a native way to clone an epic along with all the issues in it. But this kinds of request has been asked before on the site. Check out https://community.atlassian.com/t5/Jira-questions/How-do-I-set-Epic-clones-to-include-Tasks-and-Sub-tasks-when/qaq-p/636742 There are a number of possible solutions…

Are you using Jira Cloud or Jira Server? I ask that first because the steps needed to make this work can be slightly different between the platforms. You can typically tell by looking at the URL of your Jira site. If you have an atlassian.net or jira.com domain, then these are hosted by Atlassian and in turn are Atlassian…

Given what you have stated so far, I'm not sure that the issue actually exists in Jira's database. If it doesn't exist there, then it really doesn't exist in Jira. The odd part here is that you stated you can see the issue in the search results, is that correct? I would not expect that you would see this in the search…

The sprint report is only generated at the time the sprint is closed. It is a snap-shot of what the sprint looked like at the time the sprint was closed. I suspect that the sprint was closed, and then at sometime after that, the issue status changed to closed as well. I would recommend going to the sprint report and…

Perhaps you could make a REST call in order to see other issue fields such as resolution. Perhaps you can make a call to the /rest/api/3/issue/{issueIdOrKey} endpoint to see if that information exists. However if you have not used REST before with Jira, it might just be easier to temporarily add that field back to the…

While you can probably find an existing javascript on our site to do this, I would also recommend checking out Matthew's post over on https://community.atlassian.com/t5/Jira-questions/Can-I-block-an-issue-type-from-being-creatable-but-still-have-it/qaq-p/94191 He explains that you could create a validator on the workflow…

It looks like there is a problem with the database Jira is trying to use on startup. The logs have errors such as this: 2018-11-10 17:24:51,645 JIRA-Bootstrap ERROR [c.a.jira.startup.ComponentContainerLauncher] A fatal error occurred during initialisation. JIRA has been locked.…

Sometimes you need to escape certain characters in order to have regex search for them. Since the syntax can be a little different depending on the interpreter. Instead of using your string of [a-zA-Z0-9_=+-] try this one [a-zA-Z0-9\_\=\+\-] The character of '\' can be used to tell a regex to search specifically for the…

From looking at your screenshot, it appears that while you have issues in the done column, and they appear to have a resolution set (hence the strikethrough on the issuekey), my concern is to understand what status they currently have. Could you try to go into the ellipsis menu ... and choose Board Settings. Then go to the…

Usually the problem with webhooks not functioning as expected as a post function is the order in which that webhook is set to fire. By default when you add a webhook to a post function it places it in the #1 position. This means that the web hook can fire even before Jira attempts to reindex that issue for the specific…

You are correct that these oldvalue and newvalue fields in that specific table, for that kind of custom field should just be the id values without [ or ] in them. If you are not planning on performing an XML backup of this data soon, I would not bother with modifying this data. Jira itself does not appear to have a problem…

It has the potential to do that still. However my thinking was that for date fields like this, the window of time that these two timezone are not both currently on the same day is only 1 hour. By moving this back to the most westerly timezone, only date/times created at 23:00 hours Cuiaba time would appear to be the next…

The two are directly related. Forgive me, the Channel field wasn't a thing in older versions of service desk. I can see now how my previous response isn't clear for your specific question here. Could you clarify your previous statement of When retrieving the tickets I also get alot of status "EMPTY" where are those ticket…

Sorry, that was my typo. The file location does exist in the $JIRAINSTALL/conf/ directory only. What version of Jira is this? Could you share with us the content of your current server.xml file? Specifically any/all <Connector> tags you might have. I'm not looking for keystore/password information, just trying to…

Are Jira or Confluence using any kind of reverse proxy to different their http or https traffic? These are commonly used for these applications. Doing so can effect the ability of the applications to communicate with each other in setups like this. Additionally, if the URL you entered to access the Jira site is using SSL…

Those permissions appear to be ok to me. Forgive me if you have already done these steps, but if not, please try this once more: su - root# Insert password for your root userchown -R jira:jira /home/jira-host/public_html/jira/ chown -R jira:jira /home/jira-host/jira-home/ logout # Login as the jira user into the bash/shell…

I would be interested to see if we can look at your $JIRAHOME/log/atlassian-jira.log file when these kinds of HTTP error codes occur. Are you using Jira behind a reverse proxy? Or are users directly accessing the tomcat instance that Jira has? It might help to generate a support zip. Unfortunately our community site does…

The Open issues filter is a default filter in Jira Cloud. By default it has the JQL search of resolution = Unresolved order by priority DESC,updated DESC In this case, it's only showing issues that have a resolution field that is empty or has the value called unresolved. (Unresolved is a special value for this system…

It looks like Adaptavist has already pulled that specific version from our marketplace site https://marketplace.atlassian.com/apps/6820/scriptrunner-for-jira/version-history Take a look there, it seems that there is already a 5.4.39 version that has this info: Version 5.4.39 • Released 2018-11-08 • Supported By…

I would be interested to see if you can set the JVM startup parameter to use the Cuiaba timezone instead of the Sao_Paulo one. Steps on how to do this are in the KB I mentioned above: The value of the timezone can be altered with the below JVM argument, which is set as per our Setting Properties and Options on…

I'm not an haproxy expert, but I found this other guide: https://hynek.me/articles/hardening-your-web-servers-ssl-ciphers/ It has some syntax examples you can use for haproxy. It looks like you can disable specific ciphers by using the ! before their name. In this guide the user explains his desire to disable DSS and RC4…

Could you let me know what two timezones are in use here by your end users? And what timezone the Jira Server is using? For a Jira Server installation, this defaults to using the timezone that the operating system is using, unless you have defined the jvm parameter on start of Jira. Depending on your users timezones, the…

Not sure what would cause this. But the fact that other browsers work is interesting. I would recommend using Chrome, finding a user that can recreate this problem, and then have that user generate a HAR file. I suspect that this HAR file will show some kind of HTTP error codes that will provide more information.

When Jira stores date values, it's not storing just the year/month/day values. Instead these values are being converted usually into a year/month/day hour:minute am/pm and timezone format that is actually getting stored as such in the database. You can confirm this for yourself if you create a custom field in Jira of type…

I did some more research into this problem. It appears that there are a pair of documented bug for this over in * https://jira.atlassian.com/browse/JRASERVER-59101 * https://jira.atlassian.com/browse/JSWSERVER-15228 It appears this is something that Jira can't do in the current versions. While is is not a clear fix in…

Hi Chris, Thanks for the support zip. I found a couple of problems. First the logs note you're running jira 7.12.1, but with a Postgres 9.2 database: 2018-10-29 09:42:25,451 JIRA-Bootstrap WARN [c.a.jira.health.HealthChecks] Supported database 2018-10-29 09:42:25,451 JIRA-Bootstrap WARN [c.a.jira.health.HealthChecks]…