Andy Heinzer Atlassian Team

It is not something that is natively possible in Jira at this time. That said, lots of different plugin vendors have created solutions that can specifically do this. * cprime's Power scripts * Jira Misc Workflow Extension * Adaptavist's Scriptrunner Are just the first three I could find explicit examples/documentation that…

Are you using Jira Data Center? If so, what load balancer type/version are you using? Also what version of Jira did you upgrade from?

Those mixed content happen because the site is being accessed on an address/port combination that doesn't match the server.xml files parameters set for that sites Tomcat instance. Specifically the proxyName, proxyPort, and/or scheme parameters that should be defined there. Since you're using a proxy and SSL, I would expect…

The fact that your API token page screenshot has a 'last access time' value of Never indicates to me that you have never successfully made a REST API call using that token yet. And since your response code appears to have an HTTP error code of 404, this tends to indicate that either you're using the incorrect Cloud URL…

There is a mismatch between the two documents you cited, but there is a good reason for that: The first document is a Jira Cloud REST api notice of changes to the platform. Whereas the 2nd document is specific to the Confluence product and how user accounts are displayed there, not Jira. This first link is geared towards…

Hi Carlton, Sorry for the missed response. I can't seem to quite recreate your screenshots in my Jira Cloud instance. I'm not sure if this is because of changes to Jira Cloud since your previous post, or perhaps there is something different in your Cloud site than mine. In your active sprints view, I don't currently see a…

@Rie Tsukahara In order for us to better help troubleshoot this issue, I have created a support request on your behalf. Please see the link at https://getsupport.atlassian.com/servicedesk/customer/portal/3/SDS-38225 We will request some additional information about your Jira site so that we can better help here. Thanks Andy

It looks like the article Bastian linked to has been removed. But instead try the link https://community.atlassian.com/t5/Agile-articles/Java-11-OpenJDK-support-update-for-Server-and-Data-Center/ba-p/967836 This is an update our product management team has been working on in regards to the changes coming in our Server line…

That sounds very strange. I have seen something similar happen in regards to custom project avatars in Jira before. Might want to check out the related thread https://community.atlassian.com/t5/Jira-Software-questions/Only-first-10-projects-show-custom-project-image/qaq-p/841865 In that thread we found that sometimes the…

I'm still trying to recreate this. I have the same versions now (service desk 3.12.2), but I still can't seem to recreate this in the customer portal. I can see user avatars, but they are very small in my environment. When I right click on this avatar and go to inspect properties, I can see this specific snippet of HTML…

Hi Stefan, Sorry to hear there have been frustrations with getting support from Atlassian. As @Bastian Stehmann mentioned, support for Soucetree is handled entirely in Community. So even going to support.atlassian.com and selecting that product will route your request here to our forums. I am interested to learn more…

Jira's JQL language does not have an function like CAST() does for SQL language in order to take input in one format and convert it into another format like SQL can do. If you're looking to do this in application of Jira, then perhaps it could be accomplished by the use of a 3rd party plugin like the SQL+JQL Driver plugin.…

Jira is designed to only be able to send notifications to registered users. Jira is not designed to send notifications to other non-registered email addresses. I think that might be to avoid the potential misuse for things like spam. It is possible to allow unregistered users to create issues in some cases, such as using a…

There really isn't a good way to see all the attachments in a specific project in Jira Cloud. Attachments are being stored against specific issues. You could use a JQL query such as attachments is not EMPTY and project=XYZ in order to see all the issues that have attachments in project XYZ, but this only shows you the…

The answer depends largely on what kind of deployment option you want: Jira Server versus Jira Data Center. The reason I think most Jira admins like AWS is the ability to quickly spin up another Jira node using that cloud formation template. This is really only applicable to using the Data Center version of Jira that has…

Are you using Jira Cloud or Jira Server? If Jira Server: What version of Jira is this? You should be able to preserve the formatting or richtext just by making sure that the description field is set to use the Visual Editor and not the Text editor. Pasting that copied info when in the Text mode will strip out all the…

Troubleshooting problems like this can be made harder by the limitations of our community site (no file attachments / no private messaging). It might be better to create a support request so that we can gather some logs and understand your user directory settings to better help. I'm afraid that some of that data might be…

Hi Dario, I wish I had a better answer for you here, but I don't have a clear solution to this issue at this time. I would recommend that you comment/vote/watch that bug ticket you referenced. Should a work-around be posted, or this be fixed in a future release of Jira, I would expect this bug ticket to be updated to…

I can't seem to recreate this problem yet. In my 7.12.3 Jira with Service Desk 3.15.3, I can add custom fields of type user picker, but in my testing, the custom user picker fields don't show user avatars at all. Only the system fields like reporter, assignee, and request participant appear to do this. I also don't…

I don't see a problem with the queries themselves. You state that when clicking the link to jira, it only shows half the query. Is this consistently truncating the query in the same spot? If so, I'd like to better understand what that truncated JQL / URL looks like. I have a suspicion that this problem could be caused by…

Hi Paula, Sorry for the inconvenience here. We have received a lot of feedback about this autowatching feature that was recently enabled in Trello. As a result we are planning to disable the auto-watch feature on creation of new cards for now. However there is still an auto-watch enabled for any user that changes a due…

Hi Leigh, You are not the first to notice this additional story point field that exists in next gen projects. There has been a suggestion ticket about this problem over in https://jira.atlassian.com/browse/JSWCLOUD-17173 In the comments of that issue, one of the product managers provides a more detailed explanation about…

It's difficult to say exactly what the cause is here. But if feels like this is probably caused by a plugin Jira is using. One way to test this would be to disable the user plugins in your Jira environment until this issue goes away. That way you can test if re-enabling the plugin brings this back. It can be a tedious set…

* What version of Jira is this? * What are you doing in the browser when this happens? (ie, does this happen on a specific page load? or every Jira page?) * Are you by chance trying to upgrade Jira? This stacktrace by itself isn't really enough for us to understand the problem. But if we can better understand what steps…

If service desk plugins are disabled, that would explain the sidebar problems that only appear in Service Desk projects. I am not confident that uninstalling and reinstalling will fix it. I recommend following this KB: JIRA application does not start due to disabled bundled plugin You could have one or more plugin disabled…

If you are using Jira Cloud, you could utilize the Service Desk Widget in order to get requests without needing the end user to login to the site. More details in https://confluence.atlassian.com/servicedeskcloud/get-requests-from-an-embeddable-widget-937890652.html If you're using Jira Server, there really is not a way to…

Which specific rest endpoint are you calling when you get this error? If you're calling the POST api/2/issue/{issueIdOrKey}/transitions endpoint as I suspect, you should have the 'transition' and 'fields' parameters on the same level as 'update', and not nested within the 'update' tag itself. Another user had the same…

It sounds like something is wrong. But without seeing the logs, I can't really say what the problem might be. So I created a support case on your behalf so that we can gather these logs: https://getsupport.atlassian.com/servicedesk/customer/portal/3/SDS-38040 Regards, Andy

Hi Andy, Did you follow our guide in Proxying Atlassian server applications with Microsoft Internet Information Services (IIS)? In addition to the settings within IIS to make this work, you will also need to make some adjustments to the server.xml that Jira is using for it's Tomcat webserver to make this work correctly.…

Hi Marco, Sorry to hear about this problem. This appears to be a bug that we are tracking in https://jira.atlassian.com/browse/JRACLOUD-67143 Please see this issue for more details. I would recommend watching and voting on this issue to help our development team prioritize which issues to fix. Andy