Andy Heinzer Atlassian Team

Thanks for raising this issue. From looking at this I am in agreement with you. The example image there does not appear to make sense with the text that appears below this. I have created an internal request to have our documentation team review this specific page to make sure this is up to date and/or correct this issue.

In Jira Server, when you connect an external user directory to Jira, like Active Directory, there is a setting called 'Synchronisation Interval (minutes)' under the Advanced settings. This determines how often Jira tries to sync with your directory. By default this is set to 60 minutes, but there are cases for increasing…

In order to login to your Atlassian cloud site (example.atlassian.net) your browser session is actually having to go to https://id.atlassian.com and login there first. In regards to the isolation feature of Firefox, this is not permitted in this case. I believe this is because the browser is strictly seeing two different…

Thanks for clarifying. You are correct that there appears to be a permission inconsistency here. I see that you also created another support case for this issue. There the agent created a new bug ticket for this issue in https://jira.atlassian.com/browse/JSWSERVER-19790 I believe this bug is derived from a previous one…

Hi Dan, Unfortunately, there does not appear to be a way to disable this feature. There is a feature request for this ability, either in mobile app, and/or via the site settings in https://jira.atlassian.com/browse/JRACLOUD-67517 I would recommend watching and voting on this issue. Should a work-around become available, I…

The latest version of Jira 7.13, does document this kind of JQL field reference over in https://confluence.atlassian.com/jirasoftwareserver/advanced-searching-fields-reference-939938743.html#Advancedsearching-fieldsreference-development[commits].all However when looking at the Jira 7.4 version of that same document:…

It sounds like you are trying to restore a database backup to an existing database. One way you could get around this would be to instead, create a new empty database first, and then attempt to restore this SQL backup to this new database instead. Alternative to this, by default Jira is actually creating an XML backup of…

Are you using an LDAP directory with Jira in order to get both users and groups into Jira? If so, there is the possibility that if when Jira tries to sync the groups that exist, if that sync fails, the group that you're using to grant application access can be removed from the system. I have seen this happen before, but it…

Hi @[deleted] It turns out, this is a bug in Service Desk. Please see https://jira.atlassian.com/browse/JSDSERVER-3519 for more details. It seems that older versions of Service Desk, like 3.0.x and before did not exhibit this behavior. I would recommend that you vote and watch that issues for updates.

Hi Simon, I think this problem is also directly related to what looks like a failed upgrade that you mentioned in https://community.atlassian.com/t5/Jira-questions/Error-Page-500-when-opening-projects-after-migrating-to-jira/qaq-p/960630 I suspect if we can make sure you have a supported platform that you can then complete…

Hi Simon, I believe what has happened here is that the 7.13 upgrade did not complete successfully the entire way. I say this because of the column name. Kanplan was a feature added to the 7.4 version of Jira. We have seen similar cases in support where users still were trying to utilize older database versions with Jira…

Hi Simon, I believe this post is a duplicate of https://community.atlassian.com/t5/Jira-questions/Error-Page-500-when-opening-projects-after-migrating-to-jira/qaq-p/960630 I will reply over there shortly. Andy

In the current versions of Jira, it's not yet possible to do this natively. However, there is a feature request that appears to be coming in Jira 8. Check out https://jira.atlassian.com/browse/JRASERVER-25640 for details. In the meantime, it could be possible to do this with a plugin for Jira. There could be multiple ones…

Hi tomer, Thanks for bringing this to our attention. The KB you cited here is for Confluence, but if you're seeing this actually in Jira, I'm not as confident the exact same steps will apply. We actually have a documented bug about this error over in https://jira.atlassian.com/browse/JRASERVER-60604 The workaround there…

Sorry for the inconvenience, it looks like our spam filter was quite overzealous about your posts. I have placed them back in the site.

At the present time, Jira's importer for Bugzilla won't allow you to map a custom field from Bugzilla into a system field like this in Jira. There have been other users that have requested this in the past in https://community.atlassian.com/t5/Questions/Bugzilla-import-mapping-custom-field-to-Fix-Version-s/qaq-p/200745 The…

I'm not sure what would cause this to fail, but the fact that only half the JQL query appears to show would tend to indicate that Confluence's request to Jira might be getting truncated or the URL might be getting altered in some way. Could you share with us the specific JQL query being used here? Is it a particularly…

My understanding of that specific error means that the application (presumably Jira Cloud or possibly this Automation plugin), had a request made to it, but before it could respond completely, it appears that the client that requested the page/resource could have closed the session. This can happen when quickly navigating…

So I tried to recreate this in my own environment. I found that even on a scrum board, in order to rank issues, users need to have both the edit and schedule permissions in that project. So that is the first thing to make sure we're clear on here. Regardless of whether this is scrum or kanban, I believe the user will need…

That specific field is needed in Jira in order for Jira to be aware of user account renames that can happen. This is explained in Connecting to an LDAP directory. From that page: User UniqueID Attribute The attribute used as a unique immutable identifier for user objects. This is used to track username changes and is…

Hi, I'm afraid this snippet of the stacktrace isn't really enough for us to go on here. Could you please provide the complete stacktrace when this error occurs? Also, what specific version of Jira 7 is this? When did this problem start? Have you upgraded Jira recently? If so, from which version to which version was your…

That's actually not correct. Both Jira and Confluence in their current versions still support MySQL, however I believe both do so in newer versions of that database and no longer support 5.1.x version of MySQL. Even if that was the case, you wouldn't have to run Oracle for your database, you could pick any database type /…

The 403 error is an indication that the user account credentials does not have permissions to create/edit the version. Does this version already exist in the project? Or are you using this script to create a new one? What version of Jira are you using now? What version did you upgrade from? I don't see a problem with your…

Unfortunately, Jira doesn't make it easy to create custom reports. To my knowledge, most users that want to achieve this are using a 3rd party plugin like eazyBi or alike. That said, there is some documentation on creating your own report in Creating a Jira report. However this guide is intended for developers. In order to…

OK, so I can see something here that I think is the cause of this mixed content error. Your apache conf looks ok to me. However Apache is redirecting all the traffic it receives on port 443 to Jira's tomcat site which is using port 8080. The connector you have in Jira for port 8080 is not setup to use the proxyName,…

This is by design. If you were to edit the comment and look at the text mode, you would see some wiki-mark up code such as !Untitled-1.jpg|thumbnail! This way the comment field can just store the reference to that image which is attached to the issue in question. This is not technically a duplicate attachment. The image is…

The process of verifying a domain for Jira Cloud or Atlassian Access does actually require you to create an organization first. More details in https://confluence.atlassian.com/cloud/domain-verification-873871234.html From that page: Verify a domain Verifying a domain allows you to manage the Atlassian accounts with email…

Hi Adrian, Yes, it is possible to do this with Jira. Jira Server has an importers plugin that comes bundled with Jira Server. This specific Atlassian plugin can import from FogBugz 7.3.6 and later versions. More details on this are in Importing data from FogBugz for your Server. Once you have Jira Server installed and…

Going back to the license count KB, there is a warning about This SQL query may not return accurate results if you are using nested groups in LDAP or Crowd, or if you have users with duplicated usernames across multiple directories. So I guess the first thing to understand is are you getting accurate results from that KB…

This can be confusing, because Jira has two different methods that allow you to take a CSV file and create issues from it. One of these is the External System import (Gear Icon > System > External system import > CSV), while the other is from the top navigation bar > Issues > Import issues from CSV. The external system…