Andy Heinzer Atlassian Team

It might be possible that a proxy could effect the page load times negatively, but you could try to direct connect to Jira and bypass a proxy in place to test against this. If you get the same results, it's probably safe to say that the proxy is not the cause here. I can't help but suspect that your environment might be…

I found this property key is documented in the API, see Jira 6.4.8 API Constant Values. However that doc doesn't tell you details about values or purpose. I believe it refers to the type of install package used when installing this Jira. When you install Jira in current versions you could have selected any of the following…

How exactly are you trying to update those icons? Are you following the steps in How to upload Custom Priority Icons in Jira? Or using some other method? If you're following that KB, you will either need to refer to an external URL where those files are stored, or place your png files into the…

In this case, I would recommend opening a support ticket with our Cloud support team. You can do this by going to https://support.atlassian.com/contact and then selecting Technical issues and bugs, select your product (Jira), and then be sure to include your Cloud site URL. This will make sure your request reaches our…

It might help here to uninstall your UPM version and update it to the latest version that is compatible with your version of Jira. In your case, I'd recommend trying to use the UPM 2.20.7 version, as this appears to be the most current version that still works with Jira 6.2.x versions. If you can't update it in app with…

It might help here to uninstall your UPM version and update it to the latest version that is compatible with your version of Jira. In your case, I'd recommend trying to use the UPM 2.22.18 version, as this appears to be the most current version that still works with Jira 6.4 versions. If you can't update it in app with…

It's possible, but it is dependent on MS SQL being in mixed authentication mode. When the SQL Server is configured only to use Windows Authentication mode, it is not possible for an application like Jira to use the login credentials set in the dbconfig.xml file. That is by design in Microsoft SQL. If your SQL server is…

That sounds peculiar. I would start by looking more closely at the logs for each application * Jira Server - $JIRAHOME/log/atlassian-jira.log * Confluence Server $CONFHOME/logs/atlassian-confluence.log It might help to remove and recreate the application link. If it still errors out, then looking at the logs at or about…

From what I can see so far, it doesn't look like we can search in JQL for historical info here that would help. Your statuses don't appear to have a "Backlog" and a "Selected for Development" type status. I was thinking that if you were using a Kanban board, you could enable the Kanplan feature in Jira Software. This helps…

I think you could probably use either the JQL WAS or the CHANGED operators in order to figure this out. However it would be dependent upon having a separate backlog status in your workflow from the other statuses in your sprint. Out of the box, this isn't always the case. In many times, moving issues from the backlog into…

I have seen this problem before in regards to application links. The link itself is ok. The problem tends to be the way one of the applications is encoding text (Jira and/or Confluence) is using a format that is unexpected. We expect both applications to be using UTF-8 for the Java application encoding. However we do not…

Looking at your screenshots, it looks like you're trying to add a Microsoft Active Directory LDAP site to Jira. This can work. Right now though, your settings appear to be pulling all the user object in that ou=Users. If you want to limit which users will get pulled into Jira, you're going to need to modify the User Object…

The suggestion ticket you linked of https://jira.atlassian.com/browse/JRASERVER-65168 certainly does relate to a performance improvement in Jira that has been included in the Jira 8.0.0 release. That performance issue has found that tables in the Jira database that have multiple indexes are often left to the database to…

Just wanted to circle back to this issue. I see that a support case was created for this issue. In that ticket our Atlassian Cloud support team found that this particular Jira site had time tracking disabled in it. This is something that a Jira System admin can enable or disable per the steps in Configuring time tracking:…

Disk space and heap are but two possible performance bottlenecks for Jira. You could also be seeing high CPU utilization, poor Disk I/O operations, or long garbage collection events among other bottlenecks. With this in mind, I would first recommend walking through the Jira Sizing Guide. This guide tries to give you a…

I'd recommend checking out the KB Unable to login to JIRA applications It explains some additional logging levels that you might need to tune up in Jira itself in order to be able to better diagnose the cause here. The fact this user can login to the customer portal but no Jira's main login window is telling. The customer…

To the best of my knowledge there is no way right now to do this natively with Jira alone. However there are other 3rd party products/plugins for Jira that can do this. One of these is the JEMH or Enterprise Email Handler for Jira (JEMH). I suspect that there could be other plugins as well on…

I don't know of a way to do this in the current versions of Jira Service Desk. There is an existing feature request for this over in https://jira.atlassian.com/browse/JSDSERVER-5228 I would recommend watching/voting on that issue. Should there be an update on how this can be done or some other work-around, it is likely it…

Have all of these users logged into this Jira site at least once? I ask because there is bug/feature where user picker fields like Assignee or reporter can be limited in the users that can be selected there to only be user accounts that have actually logged into Jira at least once. I think this is hear to help prevent…

Hi Bruce, Thanks for updating the post. However in the future, it would help our system if you posted an answer to the question instead, and then accepted that answer. That will automatically give the post the "SOLVED" prefix. Thanks Andy

It tends to be this is a setting in the user's browser. If the browser has a default way to handle links to certain filetypes, it will automatically handle those files in the same way everytime. What browser is the user utilizing? What operating system is this? Firefox has some steps on how you can change this in browser…

The KB didn't say to it that way. It might not be appropriate to try to correct the problem that way. I would suggest sticking very closely to the details of the KB itself. It might be best to revert your changes in SQL first, and then try to follow this KB precisely. On a side note the KB does mention that if you follow…

You are not required to use gmail or yahoo in order to send mail with Jira Server. There are detailed steps to follow in regards to how you can configure Jira to use an SMTP mail server for sending mail in Configuring an SMTP mail server to send notifications. Currently, I don't believe that Jira Cloud can send…

Your error message of Caused by: java.net.BindException: Die Adresse wird bereits verwendet Indicates that this attempt to start Jira actually failed because the network address is already in use. This would tend to indicate that another process or instance of Jira is already running on the same port number. Did you…

Unfortunately, the JQL comparison of user fields is not something that Jira Cloud can do at this time. There is a feature request I made for this over in https://jira.atlassian.com/browse/JRACLOUD-63400 I would recommend that you vote on and watch that issue if this is something you would want from Jira natively. On that…

I'm surprised that your curl with just the URL is able to return anything useful. Even when using curl, I would expect you to have to pass specific headers in your request in order to get back useful data. Please see our the Jira Software REST API for that endpoint GET /rest/agile/1.0/board/{boardId}/sprint. In those…

Yes, I believe that this 8.0.8 version of that plugin is still able to import those specific versions of Mantis.

It looks like you might be seeing problems such as those described in Jira Data Center Functionalities Loss Due to Cluster Wide Lock. It explains how one node in a data center cluster can create a lock globally, and then explains some ways to correct that. However I'm not familiar with the code packages listed in your…

You can unsubscribe from an Atlassian Cloud product like Confluence by going to > Site administration > Billing > Manage subscriptions On that page, you can see your active subscriptions. Next to the Manage Users button there is a drop down menu that will let you delete a specific application. This way you can remove…

Sorry, but we can't possible tell you why the memory allocation suddenly jumped 1GB with the information we have here. I suspect you probably have a plugin in Jira that might be causing this, or you suddenly got a very large number of requests. I can see from your settings that your Jira is creating garbage collection…