Andy Heinzer Atlassian Team

Hi Andrey, I found an old KB that I thought might help here in https://confluence.atlassian.com/jirakb/jira-filters-returning-empty-set-for-anonymous-users-182157860.html. However trying to implement this in any recent Jira versions does not work. I can't seem to find a clear way to restrict this specific page. The search…

Hi Venu, In the guide you cited, the steps that you take to configure Oauth to work with Jira does generate a user specific access code or token. Step 3. Make an authenticated request to the Jira REST API An access code is all that we need to make an authenticated request to the Jira REST API. Requests are made as the user…

Hi Jono, I tried this again in my test since, this time to update a description field, and it worked for me. My syntax was: curl --request PUT \ --url 'https:// example .atlassian.net/rest/api/2/issue/SCRUM-11' \ --header 'Authorization: Basic [redacted]' \ --header 'Content-Type: application/json' \ --data '{"fields":…

Stas, It has occurred to me that you might be referring to using both a cloud backup and cloud restore option here. In which case, you won't have control over the Jira JVM arguments at startup of a Jira Cloud site. One option here would be to take a Cloud backup and restore it to a Jira Server instance as a means to test…

Hi Stas, Yes, I can confirm that when you do an XML import in Jira, by default all the settings are imported. So yes, even the email puller is enabled by default and will likely cause problems if you have another Jira site with the same settings. If the test site can connect to the email server first before the production,…

Hi Julia, Sorry to hear you are having this problem here. It sounds like Jira is having a problem trying to handle this websudo authentication prompt. By chance are you using a 3rd party system to authenticate in Jira? I have seen a similar problem experienced by other systems using 3rd party system like OKTA to handle…

Hi LoriAnne, These two board types work differently in Jira as you have already noticed in regards to backlogs. Kanban boards have a relatively new feature called kanplan, this allows you to choose issues in a specific status (usually called backlog) to appear on that kind of board. But Scrum boards will have a completely…

Hi, Is this problem happening in a new installation of Jira 8.0.2 or was Jira working in this version for some time before this problem started happening? Could you run the following SQL command on the Jira database and let us know the results? select * from pluginstate; This will return to us a listing of all plugins in…

@David Stokes What version of Jira is this? It sounds like there is something strange happening in regards to the rank values being changed. Off-hand it could be there is a rebalancing event happening on the system. If you're a Jira System Admin, you can navigate to the Cog icon -> System -> Lexorank management or go to…

@Levente Szabo _Midori_ Thanks for letting everyone know about your solution. However please review the Community guidelines for Marketplace vendors While this particular post is less than 6 months old, there are a few other posts that are much much older than this that have been removed from the site already. That kind of…

Hi Justin, I found a related thread about this over in https://community.atlassian.com/t5/Confluence-questions/Setting-image-title-and-alt-text-in-Confluence-4-WYSIWYG-editor/qaq-p/361827 that I think will help. Granted this was for Confluence server and from 2011, but I think we can still try these steps in Jira Cloud…

Hi, The mail handlers in Jira Service Desk are completely different code than those used for Jira core or Jira Software type projects. They need to be different code because of the way that Service Desk allows for an unlimited number of unlicensed users to create issues. The Jira Core documentation on creating issues and…

Hi, What version of MySQL is this? I ask because I noticed your stacktrace is throwing a caused by error of Caused by: java.sql.SQLException: Illegal mix of collations (latin1_swedish_ci,IMPLICIT) and (utf8mb4_general_ci,COERCIBLE) for operation '=' Which would tend to indicate to me that one of the collations on the…

Hi Mustafa, Thanks for this information. From looking at this and discussing with my colleagues, I believe that your clients are Missing the intermediate certificate authority From that post: The third case of <a href="https://developer.android.com/reference/javax/net/ssl/SSLHandshakeException.html" target="_blank"…

Hi Alex, Could you tell us more about the specific error you get back? I know we discussed previously that making REST calls in Perl would be aided by the use of the Data::Dumper library, just so that we can see the REST responses. These responses can probably give us a clue as to the source of the problem here. Andy

I'm not sure I understand exactly what you are seeing here. I take it you are trying to get an attachment from Jira, but it's not clear to me how you are trying to do this. Are you using a REST API to first find the data about this attachment? Technically there is not specific REST endpoint used for downloading attachments…

Hi Ronan, Thanks for explaining your use case here. I think I better understand what you are seeing here and why it would be helpful to force such error messages to a single language. I was not able to find any existing requests for this functionality. I suspect that these responses are intended to be readable by the…

Hi Nani, As of today, Jira Server does not natively support two factor authentication. However I did find at least one marketplace plugin that appears to support this for Jira Service Desk * Two Factor Authenticator for Jira It's possible there are other solutions in Marketplace as well. Whichever solution you go with will…

The native issue collectors have some limitations in regards to what these non-jira users can do. While they can create issues, it does not extend their abilities to perform other actions or get updates to that issue as an unlicensed Jira user. In Jira Cloud, there is another alternative that might be helpful here. It is…

Hi Shlomi, If I understand your request, you are looking to adjust the REST client as a means to address the performance load that the Perforce integration seems to be having on your Jira Data Center setup. I don't know if this approach is feasibly possible to achieve. As an alternative, have you explored the possibilities…

Hi Alex, There is something else wrong here that I could not see until your most recent screenshot. The bottom axis is for time on that graph. However your values are not consistent in that graph. They should only progress in a forward manner as the line moves from left to right. However your dates appear to start with…

Hi, The best way to approach this could require adjustments to both Jira and the structure of your AD/LDAP instance. The examples in How to write LDAP filters can be useful here. The ideal solution would be to use the matching components of distinguished names. However our own KB notes that Active Directory specifically…

Hi, Issue collectors are meant to be an easy way for you to embed some HTML/javascript code onto another existing website you might have in order to use this as a means to collect feedback from end users about either your products, services, etc. Yes you can have issue collectors in use for Jira Software projects. However…

Hi Michael, Commitments in a velocity report are only being calculated at the moment that specific sprint starts. When that sprint starts, all the estimates of issues in that sprint are going to be the grey bar (commitments). The green bar is the total completed estimates when the sprint ends. Issues added to a sprint…

Hi, This can be tricky to do with Jira's database until you get more familiar with the tables in there. Even I can't remember where everything is, I have to frequently lookup the structures and relearn the layouts when trying to do this. However I found a helpful KB that can guide you in some regards with trying to find…

Hi, Jira is failing to run this upgrade task due to a known bug in versions of MySQL between 5.7.0 and 5.7.17. We track this from Jira's side in JRASERVER-67169 MySQL is tracking that bug in https://bugs.mysql.com/bug.php?id=79590 Technically this is not something Jira itself can fix. Instead the solution here is to get to…

Hi Sergey, Sprints are able to contain issues from different projects. There is a common confusion around this idea, because many times users can create a new sprint and get the impression that the sprint name is incorrect or duplicated to a board where they did not intend it to appear. There are a few different ways this…

When an issue in that sprint is completed, that red line will move down on the graph. But it only moves down as far as the estimated time was for that issue. The red line can also move down when time is logged against an issue and in turn the remaining estimate of time is also lowered as a result. So yes, resolving all the…

The changes being made to Atlassian Cloud are in regards to how user identifiable data is being stored, both within Atlassian's own platform and within the way that plugins/add-ons/apps are able to storing that data. End user authentication is not effected by these changes. If you are the creator of a plugin for Atlassian…

That guide is more geared to a product independent set of steps for using a proxy with most of our server products. In this case though, I would instead recommend that you try to follow Integrating Jira with Apache using SSL instead. Many of the steps are identical, but it does have much more a Jira specific focus. In turn…