Andy Heinzer Atlassian Team

In my experience the plugin data is typically still there in the XML backup. However in situations where you might be doing an upgrade to Jira at the same time, if the plugin isn't loaded into Jira at the time of the import, it's possible that data won't be properly imported. Which it why I would first suggest that you try…

I have always had difficulties making sure that my syntax for an active directory was correct. To help with this, I have been using a sysinternals utility provided by Microsoft: Active Directory Explorer I like this utility a lot because as I navigate my AD, the Path bar in this utility provides the exact syntax needed…

CACHE-95 appears to be a bug ticket. I'm not sure where the link to that ticket is or what tracker it might be on. However I found this warning message in the Jira Server Source code. If you have a commerical or academic license you too can find this in the library…

There is nothing you can do from the report page itself to effect this. Instead you are going to need to resolve the issues in that sprint in order to make that red line start to drop down in the report.

Currently there are no REST API methods that can create applicaiton links directly. There is a request for this in https://jira.atlassian.com/browse/JRASERVER-61753 There are JAVA APIs for using the application link packages which are documented over in…

Hi Mercedes, I would like to help more here, however I think we might need to get into some potentially sensitive or personal data about your account such as email addresses, and possibly Jira Cloud email settings of your site. In turn I don't believe community is the best place right now for that, because of the public…

Thanks for posting to community. Could you please post a response as an answer to this question? It would then allow us to accept this question as answered. This too will help with other users that might search the same terms as you have used here in order to better help people find steps to do this. Thanks Andy

With the SDK, I think the steps to access that H2 database would be similar, but I wasn't sure of the exact path to try. So I installed the Atlassian SDK myself and started following the plugin tutorial. To my surprise, I found that with Jira running, after I logged in with admin/admin credentials, the top navigation bar…

Hi Oscar, What version of Bitbucket is this? I would recommend walking back through the steps in Connecting Bitbucket Server to MySQL to be sure we have the database and user setup correctly. I would want to check would be, after granting this user privileges, did you use a FLUSH PRIVILEGES; command in mysql to make sure…

You can't do this in a single REST API call to Jira. You would have to first do a GET call to that same endpoint, GET /rest/api/2/issue/{issueIdOrKey} and then lookup the value of that specific custom field. Only after you do this, could you then use a second call to PUT /rest/api/2/issue/{issueIdOrKey} and then pass this…

Changing an estimate after the sprint has started will cause a scope change. It is not an ideal thing to have happen when trying to understand if you are on target to complete your work on time, because it does just this: It greatly skews the graph to adjust for the change in work. Once those large estimation issues get…

Hi Conor, Did you find a solution for this problem? I see you removed the content of this message, so I'm not sure if you wanted to remove this or not. Just let me know, I can remove this post if need be. To try to answer this question, Yes it should be possible to do with Jira, at least via the REST API, however it does…

Well, It looks like your Jira database was at least run once against a Jira 8.0.1 version. That is the only way I can figure why you might have a Jira build number of 80009, but your application could still be 8.0.0 (80007). However what is odd about this is that the 8.0.1 version has been pulled off the download site by…

I'm not sure I follow. Are you looking to replace authentication using a username and password for users? Or instead are you just wanting to change the username values to some other field in LDAP, and still have your users login with a password? When you say Mail ID, what does this look like? Is this an email address? Or…

Sorry, I'm not sure I understand what you mean by the term ROM in regards to upgrading Atlassian applications. However we have a number of guides on how to upgrade our products such as * Upgrading Jira applications * Upgrading Confluence If you are looking for specific download packages to perform an upgrade, I would first…

I found a similar result from a stackoverflow post over on https://stackoverflow.com/questions/30492832/iso-8601-string-to-date-in-google-sheets-cell However in that case, they want to do the opposite and convert these ISO8601 date/time/timezone values into more readable date/times. However it gave me an idea for how we…

I don't think this is a port issue. Instead my concern is in regards to the cert. The guide says your cert should have <span>X509v3</span> <span>extensions:</span> <span>X509v3</span> <span>Basic</span> <span>Constraints:</span><span> CA:</span><span>TRUE</span> However technically, your cert has the parameter of X509v3…

Hi Chad, Thanks for explaining. Sorry to hear you have encountered this problem. I found this is a documented bug in the new issue view. We are tracking this specific bug in JRACLOUD-71440 You can watch that issue to follow updates to this, and I would recommend voting on this in order help our development team prioritize…

Sorry I don't see any screenshot here yet. I would be interested to see if you can recreate this problem and generate a HAR file when doing so. With this information we should be able to see if there are any HTTP error codes that might account for the gadget not displaying as expected. In my experience it's relatively…

Alex, I think what has happened here is that after the sprint has been started, that some large estimate was added to an issue in the sprint or additional large estimated items were added to the sprint. In my own system I tested this against an open sprint. I went into the active sprint and changed the estimate value for…

I do not have any insights as to whether or not Jira Core might get a roadmapping feature any time soon. However in the Jira Software Cloud, the next generation projects are starting to roll out a roadmapping feature that works a bit differently than the one in Portfolio. More details on this can be found in the…

Did you follow this KB guide for setting up an IIS proxy with ARR for Jira? I am just curious if these are the same steps you followed since we have a few different guides on proxying with Jira. I would be interested to see if you might also be affected by one of the known issues at the bottom of that guide such as JIRA…

Jira Service Desk and Jira Software are designed to serve different types of users, and their licensing reflects this. With Jira Service Desk, you can have unlimited number of customer accounts (unlicensed users). These users though only have access to Jira via the customer portal, they don't get the higher level Jira…

As of Jira 8, you can do this natively now. You can see that the linked suggestion ticket I referred to has been updated to indicate this in JRASERVER-25640 There are more complete details of how to use this in the reference document of JQL advanced searching: Fields: issueLinkType. In Jira 8 and higher versions you can…

Why do you believe that creating a new XML backup would incur data loss here? If you were using an Oracle 11g database on a Jira 7.6 instance, I would argue that you already potentially had data loss possible in that version since that version too does not support that old version of the Oracle database. Oracle 11 versions…

This specific REST API endpoint is a private endpoint. It is not publicly documented anywhere on exactly how to use this specific endpoint. Furthermore, Atlassian can change the behavior of this endpoint at any time since this is private. That said, I think that this specific endpoint is used on a Jira Software/Agile board…

When using the DVCS to connect Jira to a repo like github, there are steps where you have to create an authorization token. Please see: Linking a Bitbucket or GitHub repository with Jira The authorizing account is not necessarily the account that created the key and secret. The authorizing account should have…

Hi Shawn, There is not a way to currently for customer portal users to view or edit fields within requests after they have been created. The customer portal is rather limited in regards what users can do in Jira there. Certainly when creating a new request they could fill out fields that appear on the request, but these…

Hi Chad, I am having some difficulty trying to recreate the problem you have mentioned here. At least in my own Cloud site, when I edit a description from a backlog or board, the use of ``` does nothing in my environment. However I can use the {code} macro in order to denote my text is code, and there are additional…

I could understand the desire to not have it draw a straight line across the chart for future dates, but the way this chart works, it's not only used for the current sprint. You can also view burndown data for past/completed sprints. When this chart is loaded, Jira is running a series of SQL queries against your database…