Andy Heinzer Atlassian Team

Hi everyone, I understand that Eric has asked for a way to easily find the date that an issue transitioned from one status into another. While JQL does have historical searching for terms like 'Changed' or 'during', these are limited in how much then can help here because an issue can potentially execute the same…

Hi everyone, This Roadmaps feature is currently only available in Jira Cloud and does not yet exist in Jira server. However there is a feature request for this over in JSWSERVER-19614 While we do not have a clear timetable for if or when this might come to Server, I would recommend that you watch and vote on this issue if…

Hi everyone, I wanted to post another answer here to see if it could help with other users that encounter this question. Whether or not you can re-open a closed issue in Jira is dependent on the workflow that issue is using. Some workflows are configured to not allow this to happen. However there are a couple of different…

Hi Eric, As of today, Jira Cloud does NOT encrypt this data at rest. There is an existing feature request for this in https://jira.atlassian.com/browse/JRACLOUD-71551 You can see this is documented in the SOC2 certifications which you can download from https://www.atlassian.com/trust/compliance This page requires you to…

Hi Patrick, It's not that there is specific JQL you can use within this report to find that information. All the reports you see from a board (including this one) are being based on the saved JQL filter that board is using. So perhaps if your board's filter is adding or eliminating these issues based on their specific…

@Andrey Kolesnikov I'm no expert in python, however I found this thread that might be helpful: https://stackoverflow.com/questions/28521535/requests-how-to-disable-bypass-proxy It appears to offer a means to use a similar noproxy option such that curl has, but specifically for the python requests HTTPS library. Since…

Hi Mon, This is very strange to see. It's almost as if you're browser isn't selecting the column view to use here. In my instance, I can always see at least one view highlighted, but in your screenshot there are none. Since you appear to have narrowed the problem to which connector is being used, I think you're on to…

Hi Sumit, If I understand your request here, you are wanting to see what the last update to these issues were, but exclude a specific user account's changes. However Jira's native JQL can't return to you specific changes made on a Jira issue, or the last person that edited the issue. These are tracked in the database, but…

Hi, You should be able to create an applink between these two versions. What is the specific version of 7.x.x you're using here? From looking at your given error, I see it's calling the code package: Class TypeNotInstalledException That class performs the following action: Thrown if the…

Hi Naveen, Those versions of Jira are known to have some performance related limitations in regards to gadgets. A number of improvements have been made to gadget performance since those versions. One that comes to mind in https://jira.atlassian.com/browse/JRASERVER-61264 It's hard to say for sure you are seeing this…

Hi Sunny, I have not seen this error before, but I'd like to know more about your environment. I gather you're using Windows here, but what version of Windows is this? When you run the exe file, do you have the option to right click on the file and choose 'run as Administrator'? I ask because it is possible that your…

@James Alvir I don't have a clear time table on if or when this might come to Jira Cloud. There is a corresponding Jira Cloud feature request for this that is still open in JRACLOUD-25640 I would recommend watching that ticket for any updates to this. Should this feature be implemented into Jira Cloud, I would fully expect…

Hi Rostislav, All attachments in Jira are always bound to a specific issue in Jira. As such, we can find both the id and the filename of the attachments by doing a GET to the /rest/api/3/issue/{issueIdOrKey} endpoint and passing it the issuekey or the issue id number where that attachment is bound to. So for example, if my…

Hi Jono, Thanks for letting me know that. I think I have found out why at least I can do this, but your calls do not appear to be able to. I have been using the v2 version of the Jira Cloud REST API to make my changes. However you have been using the v3 version. From the v3 about section: Note that version 3 of the Jira…

Hi Travis, We created a helpful KB to guide you in this regard. Please check out https://confluence.atlassian.com/jirakb/how-to-collect-data-for-atlassian-support-for-troubleshooting-jira-webhooks-397083035.html It explains some steps you can take to test this out. There are some logging levels that you can turn up in Jira…

Hi Marco, I understand that you are using both Jira's internal user directory AND an external LDAP for managing users that exist in your Jira application. Inside of Jira's Cog icon -> System -> General Configuration there is an option to edit various settings here. In your case, you have set the "External user management"…

Hi Philipp, I found another case with a nearly identical error to yours in https://community.atlassian.com/t5/Jira-Software-questions/Creating-any-project-fails-after-linux-upgrade-from-7-3-5-to-7/qaq-p/955049 In that post, Shannon found that the KB…

Hi Trent, This problem indicates that Jira cannot correctly rank issues, there appears to be a problem with the markers in the database for this ranking field. I would recommend trying to walk through the KB…

Hi Rakesh, I would recommend starting with https://developer.atlassian.com/cloud/jira/software/jira-rest-api-oauth-authentication/ It has a "show me the code" link in The code for the final output of this tutorial is here: https://bitbucket.org/atlassian_tutorial/atlassian-oauth-examples I'm afraid that repo has moved to…

Hi Christian, I am afraid that warning message is a something of a red herring . You will see that warning message in every Jira Server installation, regardless of plugins. There is an existing feature request in order to tune down the logging for this warning over in https://jira.atlassian.com/browse/JRASERVER-59898…

Which account created the key and secret? And which account is the authorizing account? These are not necessarily going to be the same account in all cases. In your case, I believe that the key and secret could be created by the owner, but the authorizing account would be the other admin account here. In this setup, this…

Ah, ok, that makes much more sense. Thanks for letting us know the solution here. I am afraid that I was thinking you were trying to view the same set of issues in the project on both a scrum and kanban board at the same time and looking for some level of seeing exactly the same issues in both board types. Given the…

Hi Roberta, I understand you are looking for a free solution that would let you automatically set the Due date upon issue creation in Jira. As you have found, this is not something that Jira can do out of the box natively. There was a suggestion request for a post function in Jira to do this over in…

Hi Alex, I recall there being a few reported bugs in regards to the way some reports work in Jira and Jira Software when the system is configured like yours to use a different date format. One of these is https://jira.atlassian.com/browse/JSWSERVER-7238 However I'm not certain yet if this is exactly what you are seeing…

Hi Kyle, Each database can have a slightly different way to upgrade it. I recall in my MS SQL administration days, that you could just take a database backup from say SQL2005 and restore it inside a then new 2008 SQL version and SQL would take care if the changes for you. Most database vendors have some means to upgrade…

@Andrey Kolesnikov I would agree that there is no way I can to feasible use curl with OAuth that I'm aware of. But there are python libraries you can use to oauth authentication in a programming language other than java. Please check out https://bitbucket.org/atlassianlabs/atlassian-oauth-examples/src/master/ You can find…

Yeah, this thread is fine for that. I was trying to make a point about the dozen or so of other threads where you posted this same message. Some of those are beyond 6 months. I appreciate if you have a solution here, but I would ask that you be selective in the threads where you post this. Your links should be to your…

Hi Pato, I found that you created a support case for this issue, in turn to help other users that might find this community post and have the same problem: It appears this is a new bug in Confluence Cloud. You can see more details in CONFCLOUD-65869 Thanks Andy

Hi Sarah, How you get support from Atlassian can vary depending on the product in question and your license agreement. I'm not sure what product you are using here so forgive me, I'm going to write up a broad answer for many use cases here. For Server product users with a 10 user starter license, or for free products like…

It's not necessary that you have done something wrong. Instead, I think that we're just missing the intermediate certificate to make this work on a mobile client. If this was a signed cert from a root CA, we wouldn't have to worry about this, but since you're using a self-signed cert, and the mobile clients can't retrieve…