Andy Heinzer Atlassian Team

In my experience, No, I have never seen Jira itself be able to make changes to a resolv.conf file. When you connect Jira to an external user directory, you have to define an LDAP admin account credentials within Jira. If you configure Jira to use the Read/Write option for that directory it is possible that Jira could make…

Hi Pertti, I see you marked this answer as accepted. Thank you. Could you please let me know which steps seemed to help here? My concern is that there might be something inaccurate or incorrect in our KB and I'd like to make sure it is up to date if need be. Thanks Andy

Hi Nani, I understand that you are looking to make your Jira Service Desk look more like the example we have on own support.atlassian.com page where you can add descriptions to the priority/Impact fields in the customer portal. Unfortunately, this is not something that is available in Jira Service Desk at this time. I am…

Hi Jon, Sorry to hear that you're having what sounds like a performance problem with Jira Service Desk. However I have not encountered the specific behavior you have reported here. While you can try to look through the release notes of Jira service Desk 4.2 yourself in…

Hi Michael, I understand you are using Jira Service Desk along with Tempo timesheets and you have some concerns with Jira appearing to constantly utilize 50% of the system memory even when it appears to be doing very little. Jira is a Java application. As such, when Jira starts up it is creating a JVM environment within…

Hi Leroy, Don't fret. You're not crazy. Jira stopped bundling the Oracle jdbc driver with our installers back in version 7.7 (about January 2018), see the upgrade notes for details: JIRA Core 7.7.x upgrade notes I expect that the same came to the SDK versions about the same time. So that would explain why this was probably…

Hi Scott, Thanks for posting that link. In this case, I think the way I would prefer to resolve this would be to set a defined port for that specific instance from the SQL side. Since the Microsoft documentation explains: For optimal connection performance, you should set the portNumber when you connect to a named…

HI Simon, I understand that this user can login to Jira, and apparently sees the menus for system administration which a Jira Admin should have, but then the secure sessions option in Jira appears and this user cannot seem to authenticate again in this box. One quick option to work-around this would be to disable the…

Hi Brian, Technically that feature request was implemented and marked as resolved. However I fear that the title is a bit more broad that what I think you are looking for here. Before that request it wasn't possible to grant the watchers entity permissions at all in Jira. However the original question here was in regards…

@Rhian Parker-Wicks I am not sure I fully understand your request here. But based on what you have provided I think it would look something like this Project=ABC AND type in (epic, story, Sub-task) order by "Due Date" ASC Not sure if you want to limit this to a single project or not here. In this case, your epics would…

Hi Pertti, That error tends to indicate there is either a problem with the syntax or your permissions to view a particular table. I take it you got this query from this kb: Retrieve last login dates for users from the database It looks like there might have been an extra white space on that line. Perhaps SQL is thinking…

Hi Anna, This is not something that Jira Service Desk can do natively. It is designed with the intention that Jira Service Desk will be the only application using that specific mailbox. More details about this in Receiving requests by email. It might be possible to achieve this in Jira Cloud with the use of a 3rd party…

Hi Camille, In this case, the option of 'none' does not actually represent any value at all. When you make a field required in Jira, it means that this issue has to always have a value of some kind for that issue. Which is why none won't work, it's not actually a value to be stored in the database for this field for that…

Hi Emily, I tried to recreate this problem in my own Jira Cloud site, but so far I have not been successful. Could you share with us some more details about your import settings here, such as what character is used for delimiting, character encoding of the file, etc? It's strange that the example in your priority field…

Hi Carlos, Sorry to hear about this problem. I can see there is an error in regards to a class not found, but it is difficult to tell from this error alone the source cause of this problem. I would be interested to see if we can gather a support zip or other logs from your Jira site to see if we can better understand cause…

I appreciate that there are different views about what Jira should be doing here. It feels bad to see users continue to encounter this problem. Of course you are welcome to disagree with my assessment of this problem or the expected behavior of Jira itself. I agree that Jira has failed administrators in this regard. It's…

Hi, The most telling error you have posted so far is 2019-05-23 19:41:25,903 Caesium-1-2 INFO ServiceRunner [c.a.crowd.directory.DbCachingRemoteDirectory] failed synchronisation complete for directory [ 10200 ] in [ 175ms ] It tells us that Jira has not been able to sync this user directory at the very least. In turn, Jira…

Scott, There are a couple different way to try to approach this. 1) Try editing the dbconfig.xml manually and see if this helps <jira-database-config> <name>defaultDS</name> <delegator-name>default</delegator-name> <database-type>mssql</database-type> <schema-name>jiraschema</schema-name> <jdbc-datasource>…

Hi everyone, Sorry to revive this old thread. Just trying to determine if there are still any Firefox users out there that still can't login to https://my.atlassian.com If so, could you please let me know what version of Firefox you currently using? I also noted that @Pavol Liška came across a solution in his case in…

Hi Mark, I don't think Jira and scriptrunner are going to be able to return to you in JQL exactly what you want here. This is largely because JQL is designed to return Jira issues, it can't do these kinds of lookups dynamically on a parent issue and all subtasks of that parent and compare these values between these issues…

Hi Nitin, I tried to recreate this problem myself, so I created a new process control type project in my Jira Cloud site. However I was able to move this issue successfully between Approved and the Done state by using the board to drag this. I took a closer look at this default workflow. It does have a condition on this…

Hi Brandon, I have not seen this specific error before, but I would start by trying to look deeper at the $jirahome/log/atlassian-jira.log file. Specifically I would try to look for the string 'FAILED PLUGIN REPORT' (no quotes) to start with. If this exists, it just means that when Jira started at least one plugin did not…

Hi Scott, Could you let us know what version of Jira you're using here? And what version of MS SQL server you are trying to connect to here? I ask because starting with Jira 7.5 and higher, Atlassian switch what jdbc database driver we bundle for connecting to MS SQL servers, and in doing so the syntax used to connect to…

Hi Orlando, With Service Desk there is a separate customer portal where these unlicensed users in the customer role can access the service desk to create and view their requests. This URL tends to look like this [JIRAURL]/servicedesk/customer/portals You can see what mine looks like with 2 service desk projects The project…

To the best of my knowledge, no there are no such plans at this time. There was an old feature request for this in JRASERVER-30863 however this was closed with the resolution 'won't do'. Perhaps it would be better to create a service account for the sole purpose of creating such issues as default reporter and then enable…

When a workflow transition is triggered automatically, it ignores any conditions, validators, or permissions configured on the transition. This is documented in Understanding triggers: How triggers relate to other workflow operations/constraints. I'm not sure I understand your other question in your previous reply. But it…

Hi Eszter, I created a support case for this issue. I suspect that we will need this to be able to take a closer look at your Jira Cloud site and better understand the field types, add-ons, and other environmental factors that might be in play here. You can access this support case over at…

Hi, I suspect that what is happening is that the issue collector is creating these new issues as if the default reporter was the one to create the issue in Jira. Even if the notification scheme is setup to notify that user, this can be over-ridden so to speak by the user accounts personal profile settings (more details in…

Hi Jamie, I am afraid that the webhooks you can create in Jira have a limited number of fields that can be passed as substitution variables in the URL itself. These are documented over in https://developer.atlassian.com/server/jira/platform/webhooks/ in the section called 'Variable substitution in the webhook URL' The…

Hi Roy, Is it possible instead of using the %2F encoded character in your URL to instead just use the / character in it's place? So instead of making the call to https://jira.example.com/workflows/some-id/triggers/jira/versions/0839/run?api-version=2016-06-01&sp=%2Ftriggers%2Ftracker%2Fversions%2F0839 You can make the call…