Andy Heinzer Atlassian Team

Hi Teddy, When you added this directory to Jira, did you select the directory type 'LDAP' or 'Internal with LDAP authentication'? I ask because these two directory types work differently. The LDAP will sync your user and group data from LDAP into Jira, while internal doesn't add users to Jira until they first try to login…

Hi Sergey, I suspect this is a misconfiguration of Crowd, but it's hard to tell for sure with the information we so far. I would recommend taking a closer look at Cross Site Request Forgery (CSRF) protection changes in Atlassian REST. It explains a few conditions in which might trigger these CSRF/XSRF errors like this. I'd…

You're welcome. Happy to help out. Regarding your questions about automation: It would depend on how you are doing automation. Jira Service Desk does have some level of built in automation that I might be able to answer questions about. However if you're referring to a plugin such as Automation for Jira or alike, well, I'm…

Hi Thomas, When you right click on an issue in an active sprint board and choose remove from sprint, Jira will prompt you to confirm this move to another sprint. By default I believe it is selecting the next created sprint on that board that is not yet started. Granted you still need to confirm if this is ok when removing…

Hi Phani, I'm afraid this ability is not something that Jira Cloud or Jira server can search for via JQL at this time. There is an open feature request for this over in * JRACLOUD-28064 * JRASERVER-28064 I did note that in the comments of the Cloud request it appears that there are other vendors in Marketplace that have…

I think this field is mandatory, even in readonly configs because Jira has setup the type to be a quick selection between read only and read/write. None of the directory options are configured to change when switching this read only or read/write modes. In this sense if the options where different you would be prevented…

I believe this has to do with the license role groups. When you remove a license like this, you could also remove that group that granted application access from license role tables. Only if you planned to license Core again in the future would it potentially be helpful to keep that data in your setup. In that sense,…

The information I would expect from this would be in the $CONFHOME/logs/atlassian-confluence.log file. For an error like this, there is not an additional logging package for us to debug on. Could you provide us with the complete error message as it appears in the logs? I'm curious to see if we can learn more about this…

Glad this helps. If you would, please click the accept answer button. This can help to mark this question as solved for other users that might search on this topic. Thanks Andy

Hi Tejas, Being this is a dark feature, it's not officially supported within the product just yet. That dark feature is intended to allow these multiselect fields to utilize a render like that of the labels will use to be able to autocomplete results when typing in that field. Could you explain how exactly this is not…

Hi John, Something does not add up about what you have described so far. If you created a copy of an existing workflow, then this copy won't be assigned to any projects yet. Creating a copy of a workflow this way is always going to be an inactive workflow. These can be edited directly without the need to publish in order…

Hi Stephen, Sorry to hear this isn't working correctly. I'm afraid I don't have enough knowledge on the topic to correct this myself. However I did use the 'Give Feedback' button located at the top of that page to flag this issue for a technical review. In turn this created an internal ticket with our team that manages…

Hi Allison, I understand you want to find out which dashboards were utilizing the share ability of the plugin Shared Ownership for Dashboards/Filters. Just some back story for others that might find this post, this plugin provided the ability to share filters and dashboard ownership with other users in Jira. This is…

Hi Davide, Thanks for that information. It certainly looks like you are seeing this bug JSWSERVER-14987. It took me a few tries to be able to reproduce this problem. I found it was only happening when clicking the release button on that specific page. If I tried to edit the version to set the release date, use the build…

Hi Fernanda, Could you clarify your request here? Are you looking to cancel the use of Confluence in your Atlassian Cloud site while keeping Jira? If so, then you can follow the steps in the KB Cancel your site subscription. The Manage Subscriptions page in your Cloud site will allow you to unsubscribe from using…

Hi Stephen, I answered a similar post a few weeks ago over in https://community.atlassian.com/t5/Jira-questions/Query-or-ways-to-find-filters-which-linked-with-any-dashboard-or/qaq-p/1064874 that might be helpful here. Using some SQL in that post, we should at least be able to identify all the Software Boards and…

Jira will use this table to keep track of how often to run a number of different processes and tasks. This is not a complete list, but here are a few examples: * Interval used to sync with external user directories (Active Directory / LDAP) * Jira Service Desk SLA audit cleanup * Service Desk mail handler check interval *…

Hi Cesar, Are these two Jira sites using the same version? What version are each using? What version of these two plugins are you trying to install? I ask because it's possible that if the versions of Jira are significantly different here, that the underlying architechure for how the plugin works can be very different…

Hi Henrik, Sorry to hear about this problem. So far I have not been able to reproduce this specific error. Nor have I found any other bug reports that might relate to this issue. In my Mac OSX 10.13.6 version, I found that my Safari has been updated to the 12.1.1 version as of today. I'm not sure if this is a factor here,…

Hi Davide, This error could be caused by a customization to one or more of the advanced settings found in the system administration panel: * jira.date.picker.java.format * jira.date.picker.javascript.format * jira.date.time.picker.java.format * jira.date.time.picker.javascript.format If you could, please navigate to this…

Hi Anand, I tried to recreate your validator problem here. Something I noticed here, you can set a validator on the system field called 'Time Spent', however on the transition screen you will need to make sure that you add the system field called 'Work Log' in order to make this 'modify field value validator' functional.…

Hi Jess, Thanks for explain in more detail here. I have not been able to find a clear way to export this data from a Jira Cloud site today. If this was Jira Server, this is something you could lookup via a SQL query, but that's not an option in the Jira Cloud platform. There does not seem to be a way to do this via the web…

Hi Thomas, Sorry I misunderstood your intention here. I did some additional searching on this question and from what I have found, it does not yet appear to be possible to do this in Jira Cloud. Please see the Developer Community post…

Hi @Hamid Gholami This is one of those cases where we would want to create a support request for this issue. I suspect our support teams will want to gather support zips from each node as well as thread dumps from these nodes when this slowness occurs to try to better understand what might be causing this performance…

Hi Natalie, I believe that changes to Jira Cloud have made my answer irrelevant to that platform. If you're using Jira Cloud, you can no longer add these custom java scripts to places like field descriptions or the announcement banner in Jira Cloud. These places could still be utilized for Jira Server platforms as a way to…

Hi Krishna, You can certainly use the KB Retrieve last login dates for users from the database to try to find this. I am afraid that I do not have a more succinct way to sort out the past one year from this query. It is ordering the values by last login at least, but since the query is using the cast parameter is makes it…

Hi Jasper, I believe I understand what you are asking for here. It sounds like you want to take a look at the burn up rate of multiple sprints compiled into a single report. This is not something that these agile reports can do. The Burn Up Chart is specifically looking at the work completed within a specific sprint. The…

Hi Stella, I think I have found a method for you to implement this. However it does have some caveats. From reading up on the Jira Misc Workflow Extension documentation in https://innovalog.atlassian.net/wiki/spaces/JMWEC/pages/94142514/Copy+field+value+from+linked+issues It certainly looks like you can create a workflow…

Hi, I created this support case on your behalf. We would like to gather some logs from your system to better troubleshoot this issue. https://getsupport.atlassian.com/servicedesk/customer/portal/20/GHS-152383 Regards, Andy

Hi @Santhosh ESS In my experience, this is happening because you still have at least one <Connector> tag in the server.xml that does not yet have this relaxedPathChars parameter set. Perhaps we could take a closer look at your server.xml to confirm this. It's rather common to see that Jira could be using two or more…