Andy Heinzer Atlassian Team

Hi Everyone, Looks like there is still confusion on this topic. I will try to explain. Starting with Jira Software Data Center 7.10.0 (and Jira Service Desk Data Center 3.13), it became possible to archive projects in Jira natively. Please see Jira Software 7.10 release notes: Project archiving (data center) for details.…

That is a good point, you still might encounter this rate limit. But then again, not necessarily when the interval in Jira is longer than just one hour. It would depend upon how long it takes Jira to complete that sync operation. I suggested that approach because in my mind you might be reaching this rate limit before Jira…

Sorry to hear that. If Jira isn't starting up as expected, try checking the $JIRAINSTALL/logs/catalina.out file. This is a file created by the tomcat process that Jira calls on startup. It tends to have more details that might not make it to the $JIRAHOME/log/atlassian-jira.log file in cases where something is not working…

Welcome to the Atlassian Community, Carlos. Yes, for Atlassian Cloud products that utilize the API Token, these have to be created by the end user that wants to make REST calls. Steps for creating this token are documented in https://confluence.atlassian.com/cloud/api-tokens-938839638.html. Currently, these tokens can only…

Hi Jakob, Sorry to hear about this problem. I understand that Jira appears to be unable to sync all the github repo data here due to rate limiting imposed by github. I also see you referred to Brandon's answer that cited some specifics of the limits here: You can find more information about GitHub rate limits in Rate…

Hi Dennis, I understand you are looking to migrate a project from Jira Cloud to Jira Server and that you have already restored that full cloud back to an intermediary Jira Server instance. I can see the error you are getting here. It looks like the name of this system field is slightly different from the Cloud backup than…

Hi Gergo, Did some more research on this issue. I tested the link you posted against 4 different browsers, in my case Firefox, Chrome, and Brave browsers showed this link correctly, but in my case my Safari browser changed this link for some reason to this:…

Hi, I'm sorry to hear about this problem with creating a support case with our Cloud support team. I have created this on your behalf in https://getsupport.atlassian.com/servicedesk/customer/portal/23/JST-487105 Please see if you can use that support request to address this Jira user management problem. I am also…

Hi, I understand you are looking to better understand where custom field data for several different field types. As you have already noticed there can be several different tables that can store different types field data in them. This is even more common to see with the custom fields that plugins create. I am afraid that I…

Hi, I understand you are trying to migrate your Jira Cloud data to Jira Server and you have some concerns about where these backup files go. This zip file that contains just the entities.xml and the activeobjects.xml files should be placed in the $JIRAHOME/import/ folder. That Jira Home directory could be in a different…

HI Fayaz, I see you are looking to be able to grant Atlassian Cloud users access to use Confluence Cloud via the REST API. The Jira REST API endpoint you referenced there can show you a users' application roles. But those application roles are specific to Jira Applications (which only include Jira Core, Jira Software, Jira…

@[deleted] What steps exactly are you taking in order to base64 encode that email:APIToken string? I recall another user had a similar problem with the encoding process itself. It might help to check out my other thread about this in…

Hi, It looks like there is some wiki markup seems to be entered into the field, but this is not being rendered as expected. This is not behaving in the way I would expect here. So I have created a support ticket so that our Cloud support team can take a closer look at your environment to see if perhaps there is something…

Hi Avinash, I see that you are looking to customize the displayed options for setting up a Service Desk to Confluence integration. While this page is designed to be managed by any Jira Administrator, I could see a use case here as to why you might want to restrict this from Jira Admins in some way. I found a way to do this…

Hi Ingo, I understand you are looking to hide something within Jira. However I am somewhat confused by what you mean when you say 'issue mask'. I'm not sure what that means exactly. I gather that you have found a way to hide issue fields in Jira from the view of the users and so I take it you are looking to hide something…

Hi, Sorry to hear about this problem. There is a KB about this problem over in We're unable to confirm that Jira license error during JIRA setup. We know this problem can happen when the operating system calendar is set to Buddhist calendar, such as Thai for instance. This KB has a workaround that should help here.…

Hi Oleksiy, Sorry to hear about this problem. I understand that you are seeing very long times to comment on a Jira issue. It looks like you are seeing a spinner icon on the lower left part of the page. This is at least an indication that something in the system is waiting. But right now it is unclear to me exactly what…

Hi Shane, The Jira documentation on making startup option changes states to always use the JVM_SUPPORT_RECOMMENDED_ARGS= for Linux/Unix installs in the setenv.sh file instead of <span>JAVA_OPTS</span> directly, but given that the later calls the former, you should be fine in that regard. If you are unsure if this JVM…

Hi Wilson, I created a support case for this in https://getsupport.atlassian.com/servicedesk/customer/portal/23/JST-486411 Regards, Andy

Hi Ayush, Sorry for the delayed response, I'm afraid I missed your previous reply. For point #1: That is by design. Jira Core typically does not notify users of events/actions that they took directly. In Jira Core these kinds of notifications are something users can choose to get or not by adjusting their user profile.…

Hi Paul, I see you are looking for more information about the working hours plugin. You are correct, this is a plugin that is included anytime you install Jira Service Desk. This plugin is necessary for Service Desk to be able to operate at all. I believe this plugin is used in regards to seeing/managing SLA data in…

Hi Wilson, Sorry to hear that you have encountered this specific error. It appears that you are using a Jira Cloud site when trying to use or install Portfolio. As such, I would like to create a support request with our Cloud support team to better investigate this problem. However on your account I can see two different…

Ah, from looking at the account you used to create the original question, it appears you have two different accounts with our Community site, (profile link #1 and profile link #2) and you're currently signed in with the other account. As such, you can only accept answers from the account that created the question.

Those specific workflow events are not being logged in the Jira Cloud Audit log. Only the events listed in the documentation for Cloud are, such as: Scheme created, scheme copied, scheme removed, scheme edited, scheme assigned to a project, scheme unassigned from a project, workflow created, workflow copied, workflow…

Hi Troyan, I understand that you are trying to customize the introduction gadget that exists on a dashboard in Jira Server. However this specific location is not intended to use wiki mark-up for formatting that text. When you edit this in the System -> General Configuration, that introduction section mentions this uses…

Hi Shabbir, Thanks for sharing your solution. After some more clarification from other helpful Atlassians, it looks like this was something that has previously been addressed. Please see the KB Upgrading the Jira DVCS connector plugin. This is a known issue where the older versions of this plugin are no longer able to…

Hi Gurram, I see that you have some concerns about upgrading/migrating Jira and making sure that you are stilling using a supported platform. I am afraid that there is some confusion over the topic of tomcat here, and I will try to clarify further. The short version is: You don't need to worry about upgrading tomcat. The…

Hi Bhawtosh, I understand that you are attempting to migrate some organization data from one service desk instance into another using the REST API, but that this is not working as expected. I am curious to learn more about this problem to better understand how we can help here. When your REST API guy is creating these…

Hi Sue, If I understand your concerns here, you are wanting to limit certain users to only see issues created for/by a select set clients. It sounds like you might have achieved part of this through the use of the issue level security, but that you have an additional problem here because users can still see values in that…

Hi Sergey, If I understand your request here, you are not looking for a custom field that exists on an issue level, but rather some field that exists on a project and can be viewed, accessed, or just relating to all the issues of that project. With just native Jira, this is not something you can currently do. The custom…