Andy Heinzer Atlassian Team

@Hardik Jethava Basic auth is still available. But you can no longer use a plaintext password with Atlassian Cloud REST API authentication attempts. The work-around using basic auth is to first create an API token, then follow the steps in Basic auth for REST APIs. It explains that there are some different steps you would…

Hi Shabbir, Sorry to hear about this problem. I have just recently been made aware of this problem. It appears that the DVCS plugin that ships with Jira, is hard coded to use the REST API v1 endpoints when trying to communicate with Bitbucket Cloud sites. Since the Cloud sites have started deprecating those endpoints, it…

Hi Theo, Thanks for sharing your SQL query here! Glad to hear this helped. Andy

Hi Allan, I see that you are looking to find Service Desk field information like Time to resolution or SLA data in the CSV export that Jira can create for JQL issue searches. This was a long time feature request that has just recently been implemented. You can see more details in JRASERVER-62457. This feature has only…

Hi Khalil, I see you are using Jira Cloud and are recently unable to make this JQL search that references a username. There have been some recent changes to Jira Cloud in regards to usernames. In a board sense, these changes were announced in the blog post: Say goodbye to usernames in Atlassian Cloud From that page: Why is…

Hi Zane, Glad to help out here. I totally understand the chaos that can surround versioning and reporting. If you feel my answer resolved this issue, please click the Accept Answer button next to my answer. This will help other users that might search similar terms to quickly see this question has a solution. Regards Andy

Hi Nicolas, That is a fair point. I should have referenced these other fields better. Please see the Issue fields and statuses for a more complete list. Regards, Andy

Hi Naveen, I see that you are running into errors when trying to create an issue using the Jira REST API. That specific error can be very vague. There are a couple of different possible causes for this. * The screens for this issue type do not contain those fields * Your account does not actually have permissions to create…

Hi Damian, Sorry to hear that you are having this problem trying to log some time on a Jira issue. I am afraid I don't have enough information to be able to help you here myself. So I created a ticket on your behalf regarding this issue. Please see https://getsupport.atlassian.com/servicedesk/customer/portal/23/JST-485273…

Hi Nancy, I understand that you are seeing some pull requests connected to specific Jira issues, but not all pull requests you expect appear when looking at that issue in Jira. The way Jira is able to make this connection is by searching for the specific Issue Key of that Jira issue in question. This can appear in commits,…

Hi Greg, The notification of deprecation can be found at this more permanent link as well https://confluence.atlassian.com/cloud/deprecation-of-basic-authentication-with-passwords-for-jira-and-confluence-apis-972355348.html Atlassian has deprecated the use of cookies and passwords in the basic authentication method for…

Hi Simon, I see that you are looking to find some more information on how the survey results are stored within Jira Service Desk. I am not clear on how you could setup Jira to only send a notification based on the rating given here, perhaps that is something that the automation plugin might help with. As for how Service…

Hi Tommaso, If I understand you correctly, it sounds like you are wanting connecting Fisheye to Jira in such a way that you can then manage the Fisheye users directly from Jira itself. Jira Server does have the ability to act as a User Server for other applications like Confluence, Fisheye, etc. However from the…

Hi Adrian, The original bug that Petterson reported in regards to this assigned to me gadget not working on the wallboard in JRACLOUD-71765 has been resolved already. However that bug is linked to another issues as related in JRACLOUD-71791. That bug is still open. I believe this second bug ticket applies in your case…

Hi Gayarti, In Jira Cloud you can create a new workflow scheme to do this. You can go into Jira Cloud, Cog Icon -> Issues -> Workflow Schemes, (The URL will look like this $JIRAURL/secure/admin/ViewWorkflowSchemes.jspa ) and then use the 'add workflow scheme' button to create a new scheme. This action will create a entry…

Hi Nenad, Sorry we have not been able to find a resolution yet to this problem. I have created a support case on your behalf so that we can gather some more data from your environment in order to try to better help with this problems. Please see https://getsupport.atlassian.com/servicedesk/customer/portal/20/GHS-154955 for…

Great, glad to hear it. If you don't mind, please click the 'accept answer' button next to my answer if this helped to resolve the problem. Andy

Hi Chris, Thanks for clarifying here. At first I did not believe that defining the fullname was a valid to do within the notification scheme itself, but the more I searched this it appears I am very wrong about that. My apologies. I did some more research on this. In the process I came across an existing bug that I believe…

Hi Zane, Thanks for checking that. In reviewing the documentation on the release burndown chart, I think I may have come across a scenario that could explain this behavior. Under the section called 'Other functionalities', you can expand the question If a completed issue is reopened or added/removed from a version, how is…

Hi Tracey, I understand that you have Portfolio 3.0 installed and for some reason your Jira site is displaying these Portfolio field names in the much longer format as opposed to the expected shortened form. I tried to recreate this in my own test instance of Jira. I used a 8.1.0 version or Jira and installed the 3.0.0…

Hi Deniz, I see that you recently upgraded Jira and seem to be having a problem in regards to the size of text on boards. However I am confused about what exactly you are referring to when you mentioned the export icon being over the title. I'm not sure I understand what you mean here. I don't see any sort of export option…

Hi Rob, Sorry to hear you are having troubles trying to upgrade Jira here. I am not familiar with this specific plugin you mentioned, but I did some searching and I think I found some more info about it. It seems this plugin is not currently in our Marketplace site, but I found it over on in the vendor page of…

Hi Andrew, I don't think you're using Jira wrong. Jira is such an extensible product that it can be made to fit many roles and needs. I think that's why it is as popular as it is. But I think I understand your desire here to both be able to see customer specific issues as well as control who creates sprints and where.…

Hi Nicolas, Welcome to Atlassian Community. I see you are looking to configure a screen in Jira and are curious to understand why the reporter field is appearing in the screen for that issue type, even though you did not explicitly add it to that screen. The reporter field, along with several other fields like summary,…

Hi @märkische EDV Systemhaus GmbH In your /opt/atlassian/jira/logs the catalina.out could be helpful to identify this. Otherwise the atlassian-jira.log file would also help, but that file would be located in the $JIRAHOME/log/ folder instead of this one. For linux installs, it tends to default to something like…

Hi Chris, Thanks for bringing this to our attention. That certainly does look like a comprehensive list of Community posts with users that also want to be able to search JQL to find issues added or removed from a sprint after start. You can find these issues in the burndown chart on a per sprint basis. These are reflected…

Hi Theo, Welcome to Atlassian Community. I see you are looking to determine which projects are utilizing the parallel sprint feature in Jira Software. This is difficult to answer, because the option to enable parallel sprints is not set on a project by project basis. If you enable this option in Jira Software, it is…

Hi Timo, It looks like you are running into a problem when trying to import these Jira users into Crowd. Given the nature of your SQL error it looks like this is a SQL permissions issue though. I can see in your screenshot that it looks like Crowd is trying to connect to the Jira database with a SQL username of…

Hi Shane, I see that you are looking at the ports and protocols in use by Jira, and have some concerns about which protocol is actually being used by Jira. Jira is actually using two ports in this example: 8080 and 8005. 8080 is the default port for the web server, and 8005 is the default control port (this is used to…

Hi Chris, Thanks for clarifying, mine looks somewhat different. I don't have the "JIRA_SUPPORT" that prefaces the address like yours does. Obviously I'm using gmail. Perhaps you are using a different mail provider here. Could you let me know who your provider is? Is this exchange, or outlook365, or some other mail service?…