Andy Heinzer Atlassian Team

Hi Ryan, Sorry to hear about this problem. I can see that Jira seems to be working when forced to clear and manually sending test message, but that the mail queue appears to be frequently getting stuck with messages. I was able to take a closer look at your support zip from the other ticket and I found a number of errors…

HI John, I understand that you have a user directory in Jira that has a group of users that do not receive Service Desk notifications for some reason. But I am somewhat confused by your description here. You mentioned that all the user directories are the same configuration. But why? If the configuration is truly exactly…

@märkische EDV Systemhaus GmbH I created a support case where you can upload those files in https://getsupport.atlassian.com/servicedesk/customer/portal/3/SDS-42842 Regards

I came across a bug ticket recently that could cause this behavior as well. Please see * JRASERVER-61622 - For Server versions of Jira * JRACLOUD-61622 - For Jira Cloud It appears that if you have defined within the project notification schemes that notifications from that project should come from a different account, and…

Thanks for that info. It might not be a driver issue. But if we're seeing a timeout, then Jira is getting hung up somewhere. I would want to test this database connection outside of the SDK itself. If you were to use a standard Jira server install, you could utilize the Jira config tool as a means to both setup the…

HI @Antonella Capalbo Thanks for posting a related link to this question. However I would ask that you please review our Atlassian Community guidelines for Marketplace vendors and Solution Partners. It is important for vendors to identify their affiliation with a plugin on Community so that users can better understand who…

Hi Pascal, I see that you are running into authentication errors when trying to switch from the deprecated password to use the API token for a Cloud REST API call. The use of the API token is slightly different than using a cleartext password. You can't just substitute that token for the password itself. Instead you need…

HI Michal, I understand that you have concerns about image attachments within Jira, and that specifically the preview shown for these attachments does not have the exact same color as the original. My first thought was that perhaps the problem here was the way in which Jira was creating thumbnail files of image…

Hi Melanie, Sorry to hear there seems to be problem here. I understand that you applied a new license for Jira Software, but immediately after doing so, you are seeing in the versions and licensing page a warning box that indicates the version of Jira Software you are using is not compatible with Jira (or more precisely…

Hi, Thanks for posting back with more details here. Sorry about this problem. I am afraid the work-around I posted won't work for the backlog view. I did some more research on this problem and I believe that this is actually a new bug. I created a new bug ticket for this in JSWSERVER-20119. I was able to reproduce this…

Hi new friend Antu! Welcome to our community site. I hope you enjoy it here. Andy

To answer your last question first, yes, Jira will sync over the groups if the configuration is correct. But in this case, it can be very difficult to determine if it's done that from the Jira UI. This is because the groups you see in Jira don't indicate what user directory they come from. And since you named the group in…

Hi Kumar, It looks like you're using the atlassian SDK in order to try to connect to an external postgresql database and it doesn't look like it is working. I took a closer look at my own Atlassian SDK and when I'm looking into my folders of both the install and home directories, I'm not seeing the postgres jdbc .jar…

Hi Rick, Sorry to hear about this problem. The new issue view in Jira Cloud has utilized a redesign of both attachments and the editor used to post comments to Jira issues. The combination of these two changes appear to cause this problem. You are correct that within a comment in the new issue view, clicking the image icon…

Hi Nick, Sorry to hear about this problem. We were experiencing an issue that was impacting some Atlassian Cloud customers around the time you created this question. The issue has now been resolved. For further details you can review this statuspage incident link of:…

Hi, I see that you are looking to use Jira to do some incident management and have some concerns about tracking individual customer requests. This is something that Jira Service Desk has templates to help with. In Jira Service Desk server, you can create a project template of type Incident management, this can help to…

Hi Bipin, Sorry to hear about this problem. I can see you are looking to connect Jira to an LDAP user directory to bring some users into Jira, and it seems this user has been found, but is not permitted to login to Jira. This tends to happen because Jira grants user access to login by group membership. And while it…

Hi Igor, I understand you are wanting to convert an existing issue in a next gen project into a subtask issue type. Subtasks have only very recently come to next gen projects, prior to this new feature roll out the issue type was not available in these project types. That said, there does not appear to be any existing way…

Hi Alvin, I understand you're using Jira Server, but keep seeing a notification from this Freshdesk add-on to Jira that is warning you constantly about changes to the Jira Cloud REST API methods. I suspect they are referring to this notification: Deprecation notice - Basic authentication with passwords and cookie-based…

@Jef Lee There is an error in your REST API call that is causing this bad request error: You appear to have just tried to use the API token itself directly in the auth header of: curl -D- -X POST -H "Authorization: Basic ***Token Here***" -H "Content-Type: application/json" However you can't just supply that token as a…

Hi Mumtaz, Yes, Atlassian Cloud recently deprecated the use of clear text passwords and cookie based authentication in the Basic auth methods. There is a notice about this in Deprecation notice - Basic authentication with passwords and cookie-based authentication. It is still possible to use Basic Authentication with…

Hi Danielle, Welcome to our Community site. I understand that using the new Jira cloud issue view appears to be lacking some of the features you have grown accustomed to in the previous Jira Cloud view, especially in regards to the way attachments are managed on an issue. The new issue view is a redesign of the user…

Hi Leigh, Essentially nothing happens in the Atlassian Cloud products if you do not complete the creation of an organization. Those Atlassian Cloud products still work exactly the same. The reason you might want to create an organization is because it is a prerequisite for the steps in Verify a domain for your…

Hi Dan, I see that you also created a support case for this issue. Just to close the loop on this open question, and for the sake of other users that might search this topic: It appears that this is a new bug in Jira Cloud. There is a bug ticket for this issue in JSWCLOUD-17968. Sorry there does not appear to be another…

Hi, I understand that you are seeing two different email addresses for your account in Community vs your same account on the ID platform. The Community site is syncing your email address from that id.atlassian.com site, but this is not happening on a set interval of time. Rather the sync of that user data is only happening…

Hi Nazar, Thanks for posting your solution here. I would though ask you to please review our Atlassian Community guidelines for Marketplace vendors and Solution Partners. This particular post is not very old, and so it will likely remain on this thread, but our system has found you posting very similar solutions to dozens…

Hi Dennis, Glad to hear the first problem is solved. This second problem is a completely different problem with a different cause. You can see in your stacktrace two different bits of information that give this one away: [description,📎 1 File _Issue created by the Stride bot in the ... and the latter: (Incorrect string…

Hi Jose, Sorry to hear about this problem. If I understand that you are looking to print some Jira issues from a backlog, but that you're only seeing a single page of the issue itself when printing. Is that correct? It sounds like you might be affected by this bug: JRASERVER-62377. Please review that bug and let me know if…

Hi Niklas, I see that you are looking to redirect the traffic via a proxy that is sent to Jira so that your end users can utilize a specific URL for Jira while still getting everything to work in Jira. I have to admit that I'm not well versed in the use of Plesk, but I am curious if you happened to see our guide on…

Hi Luke, I see you are looking to know when Jira Server will support MySQL 8 databases. I can't give you a set date for when this might come to Jira Server. However we are tracking this feature request in JRASERVER-67359. It feels likely that Jira Server will eventually support MySQL 8, but this has not been confirmed yet,…