Andy Heinzer Atlassian Team

Hi Ricardo, If I understand your concern here, you are trying to use a google suites email address with Jira, but are unable to do so. You appear to indicate that this is possible with a standard gmail address, but might not be the same for other gsuite domains. I am curious to see if we can learn more about your gsuite…

Hi Thorsten, I understand that you recently upgrade Jira and since that time, messages Jira is processing via the mail handler do not appear to including attachments. I tried to lookup your account in our system, and I came across a detail that might be a factor here. Were you previously using a plugin with Jira called…

Hi J, Natively, Jira does not manage test sessions. However there are lots of third party addons that can do this for both Jira Cloud and Jira Server. Perhaps if we knew more about which plugin you were using to manage these test sessions as they relate to Jira, we could better direct you to that vendor support to help you…

Hi @Detlef Steinhäuser [Communardo] This is not currently a feature in Service Desk for either Cloud or Server. However there are existing feature requests for each platform to expire a token that could then prevent these surveys being changed after some period of time: * JSDCLOUD-4056 * JSDSERVER-4056 I would recommend…

Hi @Arthur Mack Sorry to hear there was a problem here. I saw your comment to this post today and I raised an internal issue with our support team. They found that there was indeed a problem with your ability to create support requests in our site. However from what I have seen, this appears to have only affected you, and…

Hi Scott, This particular way these issues are being organized is being governed by the board settings. If you are a board admin here, you go to the ... menu in the top right corner, and select Board settings. From there go to Swimlanes. I'm betting that your board is setup to use swimlanes based on Stories. In this setup,…

Hi Rushi, If I understand correctly, you appear to have some values in this text field that are creating hyperlinks in Jira when you do not expect them to. I believe that this behavior could be getting caused by the fields renderer in Jira. It is possible to select different kinds of renderers for some field types like…

Hi Oliver, I see you are wanting to print off some record of the issues in your backlog. It appears you're using Jira Cloud, please correct me if I'm mistaken. In Jira Cloud Software projects, there are currently two types of such Scrum projects that behave differently, so I'd like to clarify which one we are talking about…

Ah, thanks for clarifying. I am not familiar with the link you referenced here. It does look like it contains some nginx configurations, but appears to be lacking the configuration within Jira itself. Perhaps try our own KB in Integrating JIRA with Nginx. While some of the steps appear to overlap, there is also a section…

Thanks for letting us know, @dinis brazão If you post your solution as an Answer, instead of a reply to another post, you can then accept your answer as the solution. This way the post will automatically gain the "Solved:" prefix in search results, rather than you trying to edit the title of the post itself. Regards, Andy

Hi Lewis, I understand that you are looking to integrate a Jira Service Desk with a Confluence knowledgebase, where Service Desk and Confluence are located on different Atlassian Cloud sites. You can create an application link between these sites, but unfortunately, this knowledge base integration feature is not able to…

Howdy, I understand that you have removed/deleted users from Jira and in turn are expecting these to lower the count of licensed users in Bitbucket. This is possible if Jira is acting as a user server for Bitbucket. There are a few different KBs on our site that can help you to identify the specific user accounts in…

Hi Harvey, I am afraid my knowledge of groovy script locations as they relate to Jira is limited. However if these are stored in the Jira database, then it's possible you have a backup of these and don't know it yet. That's because Jira Server will automatically create an XML backup of your Jira database in a zip file…

Hi Rama, Sorry to hear about this problem. I think we will need to gather some info from you about this problem in a private channel. I created a support case for this over in https://getsupport.atlassian.com/servicedesk/customer/portal/23/JST-499870 Someone from our Cloud support technical team should be better able to…

Hi Ziad, I understand that you have recently upgraded your Jira from a 7.6 to a 7.12 version, in order to import a project from a separate 7.12 backup file. However the error messages you see here would tend to indicate that your upgrade has not been completed yet, at least not for Jira Software. It's possible that perhaps…

Hi Peter, I understand that you are getting an error when trying to configuring this Tenable plugin with Jira. I have to admit, I don't have much experience with this specific plugin, but I am interested to see if we can help here. Could you let me know at what point you are seeing this specific error message? Is this…

Hi, Sorry to hear there is a problem here in regards to the timing. From reading your description and seeing these screenshots, it does look like this is a matter of a misalignment of timezones as a possible cause. Usually when Jira starts up, the system tends to get the timezone from the operating system on the server…

Sorry for the inconvenience, thank you for reporting it. There has been a problem in regards to the search indexes of this site. I have raised an internal support ticket to get more attention on this problem. While the searching appears to be working now, our documentation team is investigating a long term solution here to…

Hi Daniel, Sorry to hear about this problem. But I have found that you are not alone in this specific problem. It appears that a number of Jira Cloud sites have recently seen this exact problem. Check out Andrews answer for the same problem over on…

Hi Joan, To the best of my knowledge this is not something that you can natively in either Jira Cloud or Jira Server. The issue linking there is designed to be open to the point that any user with permission in that project to link issues, and link it to any other issue that they have permissions to at least view.…

Hi Shelby, I understand that you are trying to use a shared mailbox in conjunction with Jira. The bug ticket you referenced was specific to using a Service Desk mailhandler, but was ultimately closed as a duplicate of JRASERVER-30688. That Jira Server suggestion was also closed, but it indicates that there is a work-around…

HI Christopher, From the way you have described the problem, it sounds like you are not entering data into the 'story point estimate field on the issue itself. Jira does allow you to create multiple custom fields of the same name. So off-hand, my guess would be that your environment could have either multiple such named…

Hi, I see that you are noticing a stuck thread error in the logs and that this message appears to be related to a time when Jira is unresponsive. I would like to learn more about this unresponsiveness and how you get around this problem in the past. For example, when this happens does Jira eventually recover? Or are you…

Hi Alejandro, Sorry to hear that your last upgrade was a difficult one. Data loss is not a typical problem Jira upgrades have. I have not seen very many upgrades that required you to make changes to the backup xml files in order to complete the data import. When I have seen this, it tends to be in regards to a plugin in…

Hi I understand that you are running Jira on a Windows 10 machine, and are looking to setup a service to run this, rather than having to launch the start-jira.bat file to start the application. There are a few known problems with the service installer on Windows machines with UAC active. These are noted in the…

Hi Zoranner, Sorry to hear that you are getting this particular error in Jira Software. We have seen these kinds of errors before a few different times. While some of these have been caused by bugs to Jira Software directly, (you can see a recent list of these in this JQL search on Jira.atlassian.com) it is also possible…

Hi @Michael Goerner Thanks for adding in that detail here. Something that I just learned (or re-learned) was that it is possible that each notification scheme in Jira could be using its own unique From email address. Details about this are in Configuring email notifications: Configuring a project's email address -…

Hello Oneeco, We used Google Translate to take a look at your request and we are not 100% sure what your looking to accomplish and we fear that maybe some things were lost in translation, please provide some additional detail sand clarification on the setup and desired configuration. But your overall request noted trying…

Hi Philipp, I am not familiar with this specific role name. In my own Jira site, none of my projects have a role called that. However I did some research on the topic and I came across this page: https://codedoers.atlassian.net/wiki/spaces/SUPPORT/pages/155484161/Managing+permissions It seems that there is a plugin called…

Hi Mahmoud, If I understand your request here, you are looking to use the REST API in Jira to find the default values that some fields can have. I believe that the endpoint you are calling here, with the expand options, is actually the correct way todo this. I was able to follow these same steps to find this in my test…