Andy Heinzer Atlassian Team

Hi Ganev, I understand that you are looking to restrict which users are showing up as potential users that can be assigned issues. I can understand the frustration here. I believe that versions of Jira from 5 years ago (Jira 4 or Jira 5) were not really in a position to solve this problem. However modern Jira versions have…

Hi Jon, I think I can see the confusion over the usage of this JQL function here. While the cascadeOption() function lets you pass multiple values, it's not like other JQL functions that use the IN operation where you can define multiple specific values in the same function. Instead the multiple values that are accepted by…

Hi Jonathan, If I understand your situation here, you are wanting to test out some bulk changes to issues, but don't want to do this in a product site just yet. The link you cited explains how Server customers can obtain developer licenses to test out major changes, like this. However from what I can see about your…

I am afraid I do not have any special configurations of IE that would help here. I do not have any more knowledge about if or when a fix for this might come. I would still recommend watching in JRASERVER-64863 for any updates from Atlassian in regards to this. In the meantime, perhaps it would be worth exploring…

Hi Som, Did that help you here? I'd be interested to learn anything more you can detail here about your findings. I realize in the Jira application you can use the autocomplete to see existing labels, but it doesn't quite help to figure out which ones are in use on a per project basis. There is also a REST API endpoint for…

@Nina Pyron and @Puru Tharma Unfortunately,there is currently an active incident that is being tracked around this problem. More details in https://jira-software.status.atlassian.com/incidents/mvpxzprry967 I would recommend subscribing to that event as this will be a quick way to get updates on this problem. Once resolved…

Hi Kim, Sorry to hear about this error. However there is currently an active incident that is being tracked around this problem. More details in https://jira-software.status.atlassian.com/incidents/mvpxzprry967 I would recommend subscribing to that event as this will be a quick way to get updates on this problem. Once…

Hi Joost, The click function on those avatars you see on that board are hard coded to only filter on the current assignee. They cannot be modified directly to change that within the configuration options of the board itself. However right next to those avatars exists Quick filters. These can be configured on a per board…

Hi Mikkel, Sorry to hear about this problem. However I have been having trouble trying to reproduce this problem. I'd be interested to learn more about the configuration of your firefox. Specifically if you can go into your about:config and let us know what value you have for your network.http.sendRefererHeader entry. By…

Hi Priya, Blocking that specific endpoint should not cause Jira to shutdown. The expected side-effect of blocking that endpoint is that Jira Admins won't be able to use Jira to send email in bulk to other users in Jira. I can't think of anything in Jira that would cause that resource being restricted to cause a shutdown of…

Hi Pedro, Issue collectors in Jira were created before Service Desk even existed. Service Desk is a plugin for Jira. It adds addition fields, features, etc. The fields that would need to be updated in such a Jira issue to make it seen as a true Service Desk request simply are not available to the issue collector to be…

Hi, I understand that you are wanting to restrict specific fields within issues from a subset of users. Natively, Jira can't do this. There is a very old feature request seeking this feature in JRASERVER-1330. You can read more on the how and why this specific request was not invested in. While Jira does have Issue level…

Hi Bryan, I see you are looking customize the way that custom fields are displaying their options within Jira. It might be possible to customize this layout if you were using Jira Server via some javascript and/or custom CSS that you could put in the announcement banner or the field descriptions. However Jira Cloud does…

Hi Carlos, I see you are getting a 401 HTTP error code. This essentially means it's a bad request. There have been some recent changes to Jira Cloud in regards to authentication and connection protocols that could be a factor here. I took a look at what I believe is this Jenkins plugin documentaiton on how to integrate…

Hi Julia, If this was Jira Server, I would recommend that you take a backup of your data restore it to a temporary staging instance of Jira, and then query the SQL database of Jira to confirm if this was in fact a single sprint or separate sprints. However I suspect that you are on Jira Cloud here from what I can see of…

Hi Jon, I created a support request for this problem on your behalf over in https://getsupport.atlassian.com/servicedesk/customer/portal/3/SDS-43603 Please see that request as we are looking to gather some logs from your system to better help troubleshoot this problem. Regards, Andy

Hi Erman, It sounds like you are encountering two different problems here. If I understand the first concern, you are looking to change the look of a Service Desk specific page, but the look and feel in Jira administration settings are not taking affect here. If the page in question you are looking to change is actually on…

Hi Ian, I see that you are trying to connect an LDAP user directory to Jira, but are encountering errors when doing so. Your specific error here indicates The data code in the example above is 0 which means that "Defined DN does not exist". We have a helpful KB about various LDAP error codes in Common User Management…

Hi Vickey, I see that you are looking to understand more about upgrading Jira Data Center. Data Center has a feature called Zero Downtime Upgrades, that is not available to Jira Server, and in turn allows you to perform the upgrade without any visible downtime to your end users. The short answer is, yes, your end users…

Hi Mihail, I understand you are looking to be able to change the value of a custom field in a Jira workflow post-function, but are not seeing this option. This specific post-function has actually never existed within Jira Server natively (Jira Cloud natively does have this specific post-function though). The article you…

Hi Walter, If I understand your concern here, once you enter a due date for an issue, that issue disappears from your kanban board. I would start by looking at the specific board settings. Since you mentioned 'classic', I take it you're using Jira Cloud. If that is the case, you can go to the top right corner of the board,…

Hi Laurie, Yes, there are a few different requests that exist at the moment that are slightly different depending on platform and description: Allow users to view group members: * JRASERVER-11009 - Server * JRACLOUD-11009 - Cloud and Allow Project Administrators to View the Members of the groups Assigned to a Project Role:…

Hi Julia, Sorry to hear that. It sounds like a sprint was lost for another team in this process. :( Sprints though are not bound to projects in Jira. They are designed to be able to allow scrum masters to add issues to them regardless of which project they exist in. This fact does seem to catch a lot of Jira Software users…

Hi all, I was working with Austin on a related post and I think we found the solution. Atlassian Cloud recently deprecated support for TLS 1.0 and 1.1 protocols. This will force all clients to support TLS 1.2 in order to connect. Deprecating TLSv1 and TLSv1.1 for Atlassian Cloud Products has more details. While the planned…

Hi all, I was working with Austin on a related post and I think we found the solution. Atlassian Cloud recently deprecated support for TLS 1.0 and 1.1 protocols. This will force all clients to support TLS 1.2 in order to connect. Deprecating TLSv1 and TLSv1.1 for Atlassian Cloud Products has more details. While the planned…

Hi all, I was working with Austin on a related post and I think we found the solution. Atlassian Cloud recently deprecated support for TLS 1.0 and 1.1 protocols. This will force all clients to support TLS 1.2 in order to connect. Deprecating TLSv1 and TLSv1.1 for Atlassian Cloud Products has more details. While the planned…

Hi Austin, Glad to hear that part is working now. For the backups question, I think it would be best to ask it in a new question. That way others that search on the topic in Community can benefit from the answer more easily than trying to answer it here. Also, I see that you have asked this original question a few…

Hi, If I understand your question here, you are trying to create a new value for a multi-select field, assign that value to a specific Jira issue in a single REST API call. You can not do this action in a single REST API call. Which might explain why you are getting this error. When you edit an issue in Jira via REST, you…

Hi, I see that you are getting a stacktrace that relates to a few users being unable to login and that you have tried to remove and re-add this user directory to Jira already. The error message is indicating that when Jira is trying to sync with your LDAP directory, this specific group 'PIM team' cannot be added to the SQL…

Hi, I understand you're using Jira Data Center and are looking to determine via SQL, which projects have been archived. I was not sure of the answer here, so I'll walk you through the steps I took to learn more about this. For other users that find this thread, Archiving projects is currently limited to Data Center…