Andy Heinzer Atlassian Team

I created a support case to dig deeper into this problem in https://getsupport.atlassian.com/servicedesk/customer/portal/3/SDS-45404 However right after I did this, I considered a possibility that might explain this behavior. As a Jira admin, could you please navigate to the Cog Icon -> System -> General Configuration,…

That permission is a project level permission. More details in Managing project permissions. That specific permission alone is not sufficient to be able to see issues in Jira. In your case, I would want to make sure that this account has the ability to 'Browse projects' permission in all the projects that you want to get…

Yes. Eval licenses for Atlassian products provide you a full feature experience during that trial period.

Hi Alexander, I see that you have a Jira Server site that appears to be integrated with a Github account, and in turn that suspended account looks like it is generating a number of errors in the logs of Jira. Natively, Jira server includes a means to integrate with Github and Bitbucket repos. This is called the DVCS…

HI Orlando, Thanks for the additional details here. I understand that sometimes agents will create a request on behalf of a customer, and that doing this is causing that issue to be visible by the customer in both projects. What I am not clear on is why that issue is duplicated across projects here. In a default Service…

Hi Veeraj, I see that you are looking to be able to search JQL for issues that have been moved to different projects. Unfortunately, this is not something that you can do currently with the native JQL in Jira Cloud or Jira Server. However I can certainly see how this would be helpful to have within Jira. So I created…

Howdy yall, Just wanted to update this thread as there have been some slight changes in regards to evaluations of our products from the previous answers. For Server evaluations: All server products have an evaluation period of 30 days. You can extend this evaluation yourself, up to a total of 90 days before you purchase a…

Hi, Sorry to hear there are problems here. However from looking at your Jira configuration, I don't see any problems with the way Jira itself is configured. Instead I found a few things off in the nginx configuration from what I would expect to see. We have a KB on what we generally expect to see over in Configure Jira…

Thanks for posting back with what worked for you. Glad to hear it's working now. I suspect User Access Controls can cause that error as well, which the run as administrator can help to avoid.

Hi Ravi, I understand that you are trying to integrate your Atlassian Cloud site with SAP, but in the process of doing so you appear to be missing a needed SSL certificate. I found that the domain *.services.atlassian.com does not appear to be getting called when I access my own Jira Cloud instance. But I did find this…

Hi Dave, I see that you are attempting to upgrade Jira on a Windows server platform, but you are seeing warnings that your account is not being detected as an admin. I found a very similar thread from a few months back in…

Hi Brandon, Sorry to hear that you have some users listed as inactive in Jira, seems like this can be a frustrating problem to troubleshoot. That first screenshot is interesting. It shows us that the user logged in 2 hours ago, but is currently listed as inactive in Jira. This inactivation should only happen if the user…

The fact that we don't get results is not necessarily meaning our JQL query is bad. It could be that this is an authentication or authorization limitation. Search is open within Jira to even unauthenticated users. But those users won't be able to return any issues that they don't have permissions to see. Perhaps calling…

Hi @sakthivel-systech It is possible to upgrade from Jira 6 to Jira 8, however we would not recommend that you attempt this in a single upgrade. Instead we would recommend that you first upgrade to a 7.0.x version of Jira. This is noted in our documentation in Skipping major versions when upgrading JIRA applications. It is…

Hi RR, Sorry to hear that you are having this problem within Jira when trying to invite users. I can see that the stacktraces are calling a few different packages here in relation to the storage of this data in the database. I suspect the problem could be in regards to a bad JDBC driver version, or an incorrectly setup…

Hi, I understand that you are looking for some additional planning and deviation measurement features within Jira. I did a quick search of Marketplace and I came across a plugin that might help here. The AIM Resource Management for Jira appears to offer the planning and deviation tools that I think you are looking for…

Hi Varun, The XML restore method still works to restore those versions. The biggest thing most people forget is that you should restore the avatars and attachments in the $JIRAHOME/data/ folder BEFORE you do the XML import in the setup wizard of Jira. This is needed in order to make sure that these flat files can be…

Hi Imane, Sorry to hear that you are seeing this communication timeout error when trying to assign a user in Jira. Could you please let us know what specific version of Jira you are using here? I recall a similar type of error that was a bug in some older 7.0-7.2 versions of Jira, but I would like to try to confirm which…

Hi Praveen, I understand that you are looking to apply a Data Center license to an existing non-production Jira site you have, but are unable to locate the Server ID on that server. The Server ID is really only needed when a new license is first being generated on https://my.atlassian.com. If the Jira site is already up…

Hi Santosh, I understand you are trying to use the Brave Browser with a Jira Cloud site and you are unable to login. It seems that something has recently changed here, although I'm still unclear if it was within an application update to Brave, a change to Atlassian's Cloud sites, or possibly some combination of both (I…

I created a support case on your behalf in https://getsupport.atlassian.com/servicedesk/customer/portal/22/JSP-410045 You can upload these files to that case. I have requested some more detailed log files you can upload there as well. Together these files should better help us to understand your environment so that we can…

Hi Gaven, Thanks for the additional info here. Does the issue complete the transition when this error is generated? Or does the transition fail? Usually when we see these kinds of errors, there is either a plugin in Jira or a custom field type that has some unexpected value(s) within it. I would be interested to try to…

Thanks for the more details here. In this setup, the end user can change their password for Jira, if Jira is configured to use an outgoing SMTP mail server. With this setup, all users, even Service Desk Customers that can only access the customer portal, do at least have the ability to access the "Forgot Password" function…

The attachment size screenshot you posted is in regards to how large an individual attachment can be in Jira, not the total sum size of all attachments. This is explained in Configuring file attachments. Are you accessing the Jira site on the same address listed in the curl output? http://192.268.201.11:8080 Or are you…

Hi Kiusau, I understand you are looking to find the most recent version of Sourcetree that works with Mac OSX 10.7.5. This has been a difficult question for me to answer. I don't have access to that older version of OSX to test this out. I did find that the announcement of the 2.0 version did clearly support 10.7+ per…

Hi Dimitris, Sorry to hear that there appears to be problems with the mail handler here after an upgrade. However I have not yet ran into any documented problems specific to that particular version upgrade. Which would lead me to first believe that this problem is likely more specific to your particular environment here. I…

Well, what about trying another way to run that same query without the equals sign? Perhaps you can try the syntax of issuefunction in issuesInEpics('key in (ABCD-24911)') and issuetype in (Feature) It should return the same results as the equals sign would generate in a JQL query. Try this and let me know. Andy

Hi Konstantin, That log file shows a stuck thread, but that appears to clear and does not clearly show a problem to me. I would like to gather a more complete set of logs from your environment so we can better understand this problem. To do that I have created a support case on your behalf in…

Hi Patrick, I see that you are looking to collect some feedback from end users, but that your Jira site is only accessible internally. In this setup the issue collector won't be able to to collect that feedback. The issue collector in Jira also has an associated bit of HTML/javascript code that you can embed into your…

Hi, I understand that you have both the Jira Internal user directory and another Active Directory in Jira, and that you want to allow your Service Desk customer users to be able to change their password in Jira. That specific error message you see there happens when the user account exists in a read only directory. While…