Andy Heinzer Atlassian Team

Hi Pernille, I understand you are looking to track the time in which an issue has been in a specific status. Natively, within Jira Core and Jira Software, this is not something that Jira can display on an issue itself. But within Jira Service Desk, you do gain SLA functions that can be made to track that information based…

Hi Danny, It can be tricky to figure out in some cases. I would try to use a utility like curl and then a command such as curl -I http://jira.example.com where the http://jira.example.com is the address you are using to serve up that Jira content, in order to see what comes back. Basically I would be looking to see if…

Hi Orlando, Service Desk projects are not expected to be able to be restricted in the manner I think you are looking for here: where both projects are still publicly facing and newly created users can still see both. While the project can be restricted to only permit designated users, if users are creating their own…

Hi Jacu, I see that you are looking to change the email address of an AD/LDAP user in Jira. However even direct SQL changes to that record appear to fail this purpose. I think I can shed some more light on the problem here. Active Directory may have called that user object 'deleted' however this status is somewhat…

Glad to help out. If this does end up being the answer, then please click the Accept Answer button next to my answer. If it doesn't, just let us know. And if you find some other alternative method, please let us know about that too. By having an accepted answer on a thread, it can mark the question itself as solved, which…

Yay! Glad to hear that this helped fix the problem. Just so you know, you can click the Accept Answer button next to my answer here. This will marked the issue as solved, and in turn can help other users that might search for similar terms in the future to find this answer a bit easier. Cheers, Andy

Hi Susanne, That specific error message appears to be in relation to a Jira mail handler that is unable to process an incoming email message to mailbox that Jira is checking. That specific error is also documented in the KB Incoming E-mail cannot create issue in JIRA 7. We see this error when an incoming email address to…

Hi, Thanks for posting back with more information here. I did some more research on this issue and I think you might find this other post interesting, https://community.developer.atlassian.com/t/rest-api-search-giving-400-bad-request/12889 It seems that when you are searching via the REST API, in some cases you have to use…

Hello @Кука Риро Sorry to hear that you are having this problem with installing Service Desk. I wish that the error shown to had more information. I fear that Jira will not always show you the full error in the web browser as it will in the log files. I suspect that you are likely running into a known bug, please see…

Hi Noel, I understand you have some questions about the most recent Jira Service Desk Server security vulnerability. If the "Anyone can email the service desk or raise a request in the portal" setting is disabled, it does not really protect you from this vulnerability. However with this disabled, it might prevent your…

Hi Niveditha, I understand you have some questions about upgrading Jira and some concerns about when and how often Atlassian publishes such security advisories. I hope I can shed some light on these. In regards to the security advisories: It is both time based and severity level dependent. For our Server products, we…

Hi, Thanks for your interest here. Unfortunately this is not currently a feature in the Mac version of Sourcetree. However I did find there is an existing ticket to request this same functionality that does appear in the Windows client over in SRCTREE-6224. I would recommend watching and voting on this issue. I do not know…

Hi @ddraveh Thanks for including the stacktrace here. Sorry to hear that you are having problems uploading attachments to Jira. I have an idea of what might be happening here. In my search of this issue, I came across a this ticket: JRASERVER-45006 This is bug ticket for Jira that was closed as Won't Do, but the…

Hi Joshua, I see you created a second problem you noticed with Portfolio here. However I am interested to see if the steps needed to correct the other problem over in https://community.atlassian.com/t5/Portfolio-for-Jira-questions/base-url-secure-PortfolioPlanCreate-jspa-ref-1-keep-giving-error/qaq-p/1182940 might also…

Hi @joshuand1990 Welcome to the Atlassian Community. Sorry to hear that you are seeing this error with trying to use Portfolio. Thanks for posting the exception here. It does help us to better understand the cause of the problem here. The specific error being thrown in the stack trace of interest here is:…

Hi, Sorry to hear there are a number of javascript error here. It certainly appears that several needed javascript and elements are simply unable to be loaded in the client browser here. Given the first error we can see there, it looks like this problem has been common enough for Atlassian to create a KB on the topic,…

Hi Susanne, Sorry to hear that you are seeing this error message when trying to install this plugin in Jira. I would be interested to see if we can take a closer look at the log files created by Jira when this happens. * $JIRAINSTALL/logs/catalina.out * $JIRAHOME/log/atlassian-jira.log Either of these two log files should…

Hi Mai, I see that you have had previous support cases about this ability to quickly change the LDAP credentials for multiple Atlassian products. I also see that you have already rejected the idea of direct SQL changes, as this does require either the application to be restarted or a cache to flushed, so I won't bore you…

Hi Juan, I understand that you are looking for information on moving users between your LDAP and an Azure AD instance, and have concerns about how to do this and make sure that Jira users still have the same working accounts. Jira users can still maintain their same accounts in Jira, just as long as the new user directory…

Hi @J Schlafer , I wanted to follow up on this issue. In the original question by Jason, in a support case we found that Jason's URL for Jira and Confluence was the same (just using a different port). The problem with this configuration is that end user's browser will overwrite the initial cookie of one application with…

I would really like to take a closer look at the $JIRAHOME/log/altassian-jira.log OR the $JIRAINSTALL/logs/catalina.out file at the time of this import. I'm thinking that something has gone horribly wrong on a SQL level or something else within Jira. You should not be taken back to the installation wizard page during this…

Hi I understand that you are able to run this specific JQL query within Jira, but that trying to run this same query in the JiraRestClient is throwing a 403 error. It is not clear me the exact cause here yet, but from that error message it looks like a bad request. The JQL you are using here appears to be using a…

Hi @Flosch Great call out. The ID site has recently made a number of changes and the redirects are aplenty. I appreciate your own work-around here as well. However there is also another way to reach the ID site without being redirected. Try visiting the URL https://id.atlassian.com/manage-profile/profile-and-visibility…

Hi Hilda, I understand that you did not complete a sprint, but that you still noticed an issue that was in that sprint has returned to the backlog and that sprint it gone. What I suspect has happened is that another user with the manage sprint permission could have closed this sprint. Since sprints can appear on multiple…

Hi Dennis, I was taking a look through the other support case you have for this issue and I found a number of log entries like so: 2019-08-30 22:52:06,731 Caesium-1-2 WARN ServiceRunner [c.a.c.d.ldap.mapper.UserContextMapper] Failed to map attribute <gidNumber> from context with DN <uni=abc1234,ou=People,o=XYZ…

Hi @Artesa I can see in the most recently files, it looks like your configuration of the server.xml file looks correct now. However in the catalina log file I can see the entry of : 17-Sep-2019 09:39:48.260 SEVERE [Catalina-startStop-1] org.apache.catalina.startup.HostConfig.beforeStart Unable to create directory for…

Hi Konstantin, I'm not sure I follow what you mean. Specifically the line: Export window goes to installation window. I don't know what you mean by this. Do you mean that in the middle of trying to create the XML backup file that Jira takes you to the installation view? Or that there are startup logs being generated in the…

Hi Chad, I see that you are looking for more information about what permissions are needed for the Active Directory account that Jira can use to connect to a user directory. We do have some information about this in the documentation on Connecting to an LDAP directory. By default, all users can read the uSNChanged…

Thanks for that screenshot. In that view, it does not appear that Jira itself has actually been updated here. I realize that your first post does appear to have the command line logs of the interaction of that upgrade, but the website is still very clearly running a Jira Core 8.2.3 version. I suspect that the most likely…

Hi, I see that you are getting this PKIX path building failed error. Sorry to hear this, but this error is telling us that Jira is unable to see the certificate of the host that Jira is attempting to connect to. There is a helpful KB on this problem over in Unable to connect to SSL services due to "PKIX Path Building…