Andy Heinzer Atlassian Team

Hi Yuvam, With the existence of that documented bug, it's not exactly a trivial task to identify scope changes via the REST API. However, you could start by first using the endpoint <a href="https://docs.atlassian.com/jira-software/REST/7.0.4/#agile/1.0/sprint-getSprint" target="_blank" rel="noopener nofollow…

Hi Brad, Sorry to hear about this problem, but I know why this is happening now. The issueLinkType JQL function is able to let users search on the inward description, outward description, AND the name of the link type that encompasses both. In this case, the link type is named 'Blocks' and the outward description is also…

@Alex Fox No one has been banned for the comments on this thread. Alberto's post was erroneously flagged as spam. This unfortunately tends to happen by the automated system that manages spam on this site, especially when a user edits their own post that contains links and images as Alberto did. I have removed that message…

Hi Jonathan, If I understand your question here, you're using an Amazon WorkMail email, and are unable to make this work with Jira Cloud. I would recommend checking out this guide: Setting Up an IMAP Client for Amazon WorkMail It explains that you can use IMAPS over port 993 to connect here. However the address for…

Just as a side note, the error message you posted is actually not related at all to this problem with Service Desk. That warning message is a very common extraneous warning message that every Jira Server site throws. We have a request to reduce these kinds of messages from the logging in JRASERVER-30406.

Hi Sri, Sorry to hear about this problem. It seems clear to me from the description here that Service Desk plugin has not started up correctly here. This could prevent the upgrade of Service Desk data, as well as prevent the customer portal from loading at all. But I am unaware of any known problems specifically about the…

Hi Patricio, I understand that you are using Jira Software Cloud with a Kanban board and are looking to restrict the WIP (work in progress) column restrictions to some other limitation other than the status of the issues. This is not actually possible to do natively on a Kanban board. The WIP is specifically tailored to…

Hi Chris, Thanks for further explaining what you were looking for here. Reading your question the first time through, it was not clear to me that this was actually a problem for really long description issues. But I can certainly understand now why that is a problem in this case. I created a feature request for this. All…

Hi, I understand that you are looking to have Jira Service Desk server handle a scenario in which a new user sends your service Desk an email, but without adding that user to the internal user directory or another directory. If I have understood your request correctly, this is not something that Service Desk can do today.…

Hi Andrew, If I understand what you are looking for here, you want to be able to disable unused Jira accounts, but have a fear that some of these might have created an OAuth token that allows some other application link to behave as that user. Unfortunately, I have not been able to find a quick way that allows a Jira Admin…

Hi Caroline, Sorry to hear about this problem. I understand that you are unable to attach a file from this screen to an issue in your Jira Cloud site. There is currently a documented bug for this problem in JRACLOUD-71037 - Scrollbar not available in the attach screenshot Modal dialog in Jira. Fortunately, there is a way…

Hi Yuvam, Sorry to hear there are problems here in regards to the burndown data from a Jira Software Server site. We do have some information in regards to what that chart will do and look like in the documentation of Burndown Chart. However this doesn't explain the REST API responses in regards to this chart. You can find…

Hi Chris, Sorry to report that next-gen project do not currently offer this ability. However I can certainly see why this would be useful, and yes classic projects do have a way to do this (It is not drag and drop per se, but you can use the wiki markup to use the width tag to adjust this). So I created a new feature…

Hi Chris, I understand that you're using a Jira Cloud next-gen software project, and are looking for a quick way to add image attachments to a description. At least in my own Jira Cloud site, I found that there is such a button for this purpose, please see: When I click that button I do see the following upload menu, But…

Hi, I would like to see if there is someway we can help here. However I have to admit that I have no idea what OWF is, what legacy means in this context, or how we can help here. This particular section serves as a public place where Jira Core users can ask questions about our product or how it relates/integrates with…

Hi DeVante, Sorry to hear about this problem. I understand that you're using Jira Service Desk Server and trying to add a group to a project role, however that group name is not appearing as an option to add here. I have been looking for other reports of this problem, but so far I have not found any. Nor have I been able…

Hi Jon, If I understand the situation here, you recently upgrade your Jira application and the database appears to have changed the collation. I have not encountered the behavior you have described here, but I would like to try to learn more about your environment in order to better understand this situation. Could you…

Thanks for posting back with your solution. Don't be so hard on yourself. The information you posted made it look like everything was ok, so I was kinda stumped as to why you would be having that problem. Glad you figured out it was another connector in the server.xml

Hi Patrick, I understand that you have the need to anonymous some inactive user data within Jira server. I suspect this could be due to the GDPR regulations. If that is the case, I would recommend checking out our guide in Server and Data Center GDPR support guides and more specifically the page on JIRA: Right to erasure.…

Hi @dmytrob I understand that you are looking for a way to attach a text file to a comment in Jira using the REST API. This can be done, but it technically requires two different REST API POST commands to two different REST endpoints to make this work. In order for you to be able to link to an attachment in the comments or…

Hi Fabrizio, I understand that you are setting up nginx to serve as a reverse proxy for Jira and seem to be having some unexpected URL requests from Jira in the process. Taking a closer look at your server.xml, that looks to be correct to me. As for the nginx config, well, I am not seeing anything there that clearly seems…

Hi Paul, I see that you are getting an HTTP error code 414 error message in the logs of Jira. It certainly seems like it is related to the KB referenced in that other thread of Long URLs Are Rejected by Apache with 'Request-URI Too Large' Error. However that KB is specifically dealing with a Jira server that is using…

Hi, I understand that you are seeing an additional space in the email subject of some notifications from Jira server. However so far I have not been able to reproduce the problem you have described here, at least not with the information I have so far. Could you please let me know the following: * What version of Jira…

Hi Kim, The property you mentioned of atlassian.upm.server.data.disable=true is a property that you can setup in the Jira startup options to prevent the UPM (Universal Plugin Manager) in Jira from sharing analytics data with Atlassian. This property is explained in detail in Configuring Marketplace connectivity: Disabling…

YAY, glad to hear that helped! Thanks Holman. If this solved your problem here, please click the Accept Answer button next to my answer. This way other users that have the same problem will be more likely to find this thread when they search on the topic. Cheers, Andy

Hi Andres, Thanks for those logs. I was unable to find any clear indications of a problem in those logs. I can see that Jira is starting up, but that also no license is applied here. I looked up your account, I found you have a Jira Software 10 user starter license. While this license is expired as of 26 October 2019, that…

Hi @Timothy Johnston Thanks for bringing this up. I took a closer look at how this feature is working. The issueLinkType is able to search by the Outward Description, the Inward Description, and the Name of the link type itself. When you use the Name, it searches for both kinds of descriptions (inward and outward). But…

Hi @Holman Gutierrez Thanks for the feedback here. You have to first add at least one status to the Kanban Backlog on at the bottom of that page. In your screenshot you don't have any statuses in there so you don't see a backlog option on a kanban board yet. You can do this by just clicking and dragging that status name…

Hi, Since this latest question is rather different than the original topic, I would instead invite you to create a new question in the Jira Service Desk collection. This way your question will be more easily searchable by other users that might have the same concerns. Since we know you're likely using Jira Service Desk…